I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Se mere
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This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... Se mere
Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... Se mere
Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The... Se mere
Virksomhedsoplysninger
Om Lola's - Lola's Selfridges London
Skrevet af virksomheden
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrevet af virksomheden
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktoplysninger
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Storbritannien
- +44207 318 3146
4,7
Fremragende
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Lola’s Cupcakes at Selfridges never…
Lola’s Cupcakes at Selfridges never disappoints! The cupcakes are always beautifully presented and absolutely delicious — moist, fresh, and full of flavour. Whether it’s the classic Red Velvet or something more indulgent like the Chocolate Fudge, every bite is a treat.
The staff are always friendly, helpful, and patient, even when it’s busy. They’re happy to make recommendations or help you customise a box. It’s my go-to spot whenever I want to pick up something sweet for a celebration or just to treat myself.
Highly recommend if you’re in Selfridges and have a sweet tooth — Lola’s is a little slice of cupcake heaven!
28. juli 2025
Great custom cake with a photo
14. juli 2025
LoLa’s cake is always my go to for any…
LoLa’s cake is always my go to for any type of celebration this time around we ordered two different cake the kids absolutely loved it. It was super yummy. The vanilla the chocolate cake was made to perfection.
13. juli 2025
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We collected from Selfridges on Oxford…
We collected from Selfridges on Oxford Street. The cakes were not packed in a cool box like all other Lola deliveries we have had before and the cakes were more or less ruined by the time we got home on the hottest day of the year. Staff in Selfridges did not seem bothered about lack of cool packaging. Very disappointed.
Have ordered a few times with Lola’s before and they have been delivered to our home .
This time we are wondering to shop with Lola’s again. Very sad.
13. juli 2025
Besvarelse fra Lola's - Lola's Selfridges London
Hello Mr Bostock,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you were disappointed with the packaging of your cakes upon collection.
When ordering for collection or driver delivery, all of our orders are packed in our branded boxes with no additional packaging.
If you do order a postal delivery, we do use our postal packaging which includes dry ice to ensure our products stay fresh for the journey. This is as they are sent overnight so they need the additional packaging to ensure they arrive in perfect condition the next day.
If you do wish to discuss this any further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
Delicious banana cale
The cake was ready early on the day, ready for pick up at anytime. It looked good with all the decorations and it didn’t disappoint, it tasted so, so good.
11. juli 2025
Lola’s at Selfridges
Always lovely to visit Lola’s at Selfridges. The staff are friendly and attentive, and the cakes alway fresh with a variety to choose from.
I wish Lola would also consider selling one or two savoury cakes for those of us who wish sometimes away from sweet ones!
18. juni 2025
Poor customer service. Amazing food.
While the cake was fabulous as always. The customer service was honestly so terrible :( the girl was so mean and moody. She was so rude when I came to collect my birthday cake.
7. juni 2025
Besvarelse fra Lola's - Lola's Selfridges London
Hello Maryam,
Thank you for taking the time to leave this review.
I am sorry to hear about your experience in our Selfridges store, we want customers to enjoy their trips to our stores and I will pass this onto the store manager to be reviewed internally.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Not very fresh cake and less raspberry…
Not very fresh cake and less raspberry and chocolate in the middle of the cake very less cream
I don t recommend
Sorry
14. juni 2025
Besvarelse fra Lola's - Lola's Selfridges London
Hello Teasa,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your cake, all of our items are baked fresh for delivery but I will be in touch with you to discuss this further.
Kind regards,
Chris
Perfect birthday cakes
We ordered the gluten free tiramisu opera cake and the vega raspberry and passion fruit (large party) They were both absolutely delicious and people without dietary restrictions enjoyed them just a much as those with. Arrived on time, would recommend.
7. juni 2025
Delicious and friendly staff!
30. maj 2025
Enhanced the birthday of someone with…
Enhanced the birthday of someone with milk intolerance. Didn’t think a vegan cake could taste particularly nice but was amazed with the caramel vegan cake. It was well worth the money seeing our friend’s eyes light up at the restaurant when we brought out the cake. Bought from Lola’s in Selfridges. Lovely staff serving. Only downside was that we could not have a message in icing on the cake because we told that the icing was not vegan.
31. maj 2025
Uopfordret anmeldelse
We bought a cake for our engagement…
We bought a cake for our engagement party with personalised text on it! It tasted great and all our guests enjoyed it! I would definitely get one again and recommend it to others.
24. maj 2025
Last minute wedding cake
Cake was ordered last minute and it was gorgeous moist creamy just lovely looked great as well. Loved that I could track for pick up did phone store just to confirm lady was lovely
3. maj 2025
The last cakes I ordered
The last cakes I ordered, where very hard to cut, the sponge quality is not as before, it falls apart like the sponge is overdue. Extremely sugar base. Impossible to finish.
I honest put in the 3 quarter of the cake.
Expensive and very disappointed.
The best cake I ordered was from last year June month for my daughter birthday. Huge success at the party.
I wouldn't be ordering more cakes from Lolas.
The delivery was very good.
5. maj 2025
Besvarelse fra Lola's - Lola's Selfridges London
Hi Anabela,
Thank you for taking the time to leave your feedback and it's great to hear our delivery by our in house team was very good.
I am sorry to hear you didn't enjoy the sweet shop cake and it was hard to cut and the base was sugary. This cake is one of our sweetest cakes and we do put a note on the cake ordering page in the product description. It is made with a butter icing which is very sweet and I can recommend any of our cream cheese iced cakes.
With taste and quality complaints we do like to investigate these and collect the cake within 48 hours for our bakery manager to review. We are proud of our high quality cakes so take any feedback on board and like to understand the issue. Without the cake we are unable to test this further.
If you wish to discuss anything further please email us on hello@lolascupcakes.com.
I hope this helps.
Kind regards,
Shona
Wonderful cakes
I bought the pink mini tall cake with bows and it was wonderfully presented and tasted great as well!
It's definitely worth the price.
It's not my first time buying from there but the first time ordering online and it was easy. I also got a free personalisation.
9. maj 2025
Excellent as always
29. april 2025
Beautiful fresh cakes 😊
26. april 2025
Order was seamless
Order was seamless, went in store -Selfridge’s Oxford Street. Even got a free brownie - the red velvet one and it was so good! The cake itself was amazing! Got the chocolate fudge for my friend’s birthday and she really loved it ❤️ 10/10 experience. Would definitely recommend 👌🏾
31. marts 2025
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