The doctor was excellent and took the time to clearly explain the results of my tests and scans. Before I left, he made sure I fully understood everything, which was reassuring. I felt well informed... Se mere
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Se, hvad kunderne siger
Dr Ali Ghoz did an ACL reconstruction on our 17 year old son. The surgery went very well and all follow ups were kind and professional. We were very happy with this service and would highly recommend.... Se mere
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BUPA Clients Beware – Ask for Costs in Advance and Check Your Emails for debt agency threats! Dr Emma was lovely and the facilities are modern and fresh, but sadly my experience with the a... Se mere
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Dr. Majumdar was excellent. She was kind, professional, and made me feel at ease from the start. She took the time to listen properly, explained everything clearly, and answered my questions in a way... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Kontaktoplysninger
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Storbritannien
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,4
Fremragende
654 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Extremely thorough and professional
Extremely thorough and professional. Mr Sedra made us feel secure and that he genuinely cared.
9. august 2023
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Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your positive experience with Mr Sedra.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Dr Salman and her PA
Both Dr Salman and her PA, Bassma, are very helpful and patience as always.
2. august 2023
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Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your positive experience with Dr Salman.
It's heartening to hear that our team, especially Basma, were able to make you feel comfortable. We take pride in our team's ability to deliver high-quality care with kindness and patience. Your satisfaction is our greatest reward.
Thank you once again for choosing LIPS. Your trust in our services inspires us to keep providing the best care possible. We hope you have a wonderful day. 🙂
Professional and smooth service
Service was smooth, efficient and timely. Dr Alnajjar was professional, patient and thorough. The procedure was fast, painless and effective.
7. juni 2023
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Besvarelse fra LIPS Healthcare
Thank you for taking the time to leave us your amazing review!
We always aim to make our patients feel comfortable and informed, and We are glad to know that Dr Alnajjar's professional and thorough approach resonated with you.
Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day. 🙂
Treatment Blackheath Hospital.
Treatment Blackheath Hospital. I recently underwent surgery. Mr. Thomas White was my Consultant. The care I received from him and from his team at Blackheath Hospital was exemplary. They are extremely professional and caring.
27. juni 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your positive experience with Mr White
We're thrilled to hear that you had such an amazing experience and that you found our team to be welcoming, professional and compassionate.
Thank you again for your kind words. We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Dr Rather - brilliant Dr
Dr Rather is extremely attentive, generous with his time and knowledge and to have him looking after you or someone you know is a relief to all. He has an excellent bedside manner and always ensures that everything has been covered and understood.
26. juli 2023
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Besvarelse fra LIPS Healthcare
Thank you for taking the time to leave us your review!
We're delighted to know that you had a positive experience with us. Your feedback not only encourages our team to continue providing the highest quality of care, but also informs prospective patients about our commitment to their health and well-being.
Thank you for choosing LIPS for your healthcare needs. We hope you have a wonderful day. 🙂
Absolutely amazing service from all…
Absolutely amazing service from all staff involved from consultation to after surgery. The level of care was second to none. His PA Dina was always around to answer any questions. Mr Fitzgerald O’Connor has truly changed my life. I can’t thank him and the team enough . Laura the after care specialist nurse is absolutely wonderful and nothing is ever to much trouble. Thank you so much.
24. juli 2023
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Besvarelse fra LIPS Healthcare
Thank you for taking the time to leave us your glowing review!
We're delighted to know that you had a great experience with LIPS, from the ease of booking to the great surgery and aftercare.
Our team, and Dina, strive to provide professional, empathetic care to every patient, so your words mean a lot to us. Your satisfaction is our reward.
Thank you for choosing LIPS for your healthcare needs. We hope you have a wonderful day.
Always excellent care!
16. maj 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your positive experience with LIPS.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Friendly, effortless and straight to the point
I needed a second opinion about my condition and Dr. Gratwicke didn't fail to provide.
I can tell that he attentively looked into my medical records and it was very easy to speak with him and understand the situation.
21. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your positive experience with LIPS and Dr Gratwicke.
We agree that clear and friendly communication is crucial to make our patient feel at ease and we are glad that Dr Gratwicke met these needs for you.
Thank you for choosing LIPS for your healthcare needs. We hope you have a wonderful day
Consultation
1. The consultant and all staff concerned were kind and pleasant, which made the consultation an excellent experience.
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for sharing your experience and the kind words about our service and staff.
It's great to hear that our staff made you feel comfortable and provided a high standard of service, as this is exactly the kind of experience we aim to offer.
Thank you for choosing LIPS for your healthcare needs. We hope you have a wonderful day.
Brilliant surgery by Mr Hussain…
I can highly recommend Mr Hussain Alnajjar. His diagnosis was carefully thought through and explained clearly. He shared options for treatment in a very open dialogue, with clear advice. The actual surgery was brilliantly performed with great care and skill. It was explained afterwards in great detail. The surgery did exactly what he said it would. The aftercare was supportive and well considered.
16. marts 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your positive experience with Mr Alnajjar.
We understand how medical surgeries and aftercare can be distressing and we're glad that Mr Alnajjar could provide the support and detailed explanations to help alleviate your concerns.
Thank you for choosing LIPS and Mr Alnajjar clinic for your healthcare needs. We hope you have a wonderful day.
Dr Ghada Salman Best Gynecologist in Central London
Dr Ghada Salam is extremely good and her assessment was accurate and straight to the point. She conducted all the tests and scan necessary to eliminate any symptoms and gave a remarkable diagnosis. I will highly recommend her to any ladies who have any concern about her feminine well being.
She also have an extremely talented PA Mrs Bassma, who will get you all your blood test, scan and whatever tests needed booked in the most efficient manner. What a great relief once all these steps were sorted!
19. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for your wonderful review and recommendation!
We're delighted to know that you had a positive experience with Dr Salman, and that her accuracy made you feel comfortable and eliminated the symptoms.
We're also thrilled to know that our team, and especially Basma, provided you with excellent service and prompt response.
Your kind words affirm what we strive to deliver at LIPS – professional, efficient, and exceptional service. Your feedback is greatly appreciated, and we hope you have a wonderful day. 🙂
All correspondence and booking is sent…
All correspondence and booking is sent via encrypted message which makes communication difficult. Any emails to the doctor will be processed in days and unclear appointment and reschedule system.
Horrendous high cancelling fees creates huge distress for customer.
19. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to leave your review. We are committed to providing a high-quality service and take your feedback seriously.
In the UK, the legal framework covering how patient data must be looked after and processed are the Data Protection Act (DPA) 2018, which brought the EU General Data Protection Regulation (GDPR) into law. There are a number of typical data processing activities where we use encryption to ensure that your personal information is shared securely without the risk of unauthorised access or data breaches.
We are sorry to hear you have been left disappointed by your recent experience with processing times, unclear appointment and the rescheduling system. This is not the standard that we aim to deliver. We are currently in the process of reviewing our internal systems to enhance the patient experience and avoid these issues in the future.
We will do a deep dive into your concerns and our Operations Director will be in contact with you to discuss your cancellation fee.
a very positive experience all round
Mr Sedra's approach to my problem was empathetic and professional. He suggested comprehensive investigations and arrived at a diagnosis in consultation with the multidisciplinary team. He presented me with several treatment options which he explained well and I felt confident in his management. He was flexible with face-to-face as well as telephone appointments and his admin team was very approachable and efficient. I would highly recommend Mr Sedra as an orthopaedic surgeon.
5. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for your wonderful review and recommendation!
We're delighted to know that you had a positive experience with Mr Sedra. We understand that medical treatment options can be daunting, and we are so happy to know that Mr Sedra was able to make you feel at ease by providing detailed explanations and answering all queries.
Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day.
Excellent neurologist service
I've been having numbness on both of my lower legs and on my right arm. During my visit, the doctor did an outstanding job providing me with as much details pertaining to the root causes that lead to such numbness. The explanations were very detailed and the analysis included various nervous physical tests to assess the full picture. I very much appreciated the well explained explanations because it allowed me to understand how the nervous system works and why I have been feeling the way I have. I was also explained what the possible treatment solutions are and left with a very good understanding of the analysis. Great service overall.
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review.
We appreciate your feedback so much and are always pleased to be at your service.
Excellent
Extremely competent, but moreover - and just as important - a nice guy. Warm and assured manner that inspired confidence. Thorough in his examination and subsequent explanation.
11. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review.
We appreciate your feedback so much and are always pleased to be at your service
Visited this lovely London clinic at…
Visited this lovely London clinic at the Shard & I was seen by Dr Gratwicke. An amazing Doctor, attentive, calm, professional & wealth of knowledge.
I would highly recommend him to anybody. Thank you Dr Gratwicke for taking care of me & making me feel better.
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review about your experience with Dr Gratwicke.
We appreciate your feedback so much and are always pleased to be at your service.
We felt really well looked after
We felt really well looked after, from the time of the booking with the Secretary (Areej was extraordinary) to the actual facilities and check-in process. The fact that they have top specialists and the sessions are 45+ mins is key for us.
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review.
We appreciate your feedback so much and are always pleased to be at your service
Friendly and Helpful
I have dealt with Salma the most as I am working through getting my knee fixed following an injury. She has been unbelievably helpful in navigating everything and even worked hard to ensure I could be helped at an in-network hospital. I can't thank her enough for all of the help I have received and how much stress has been lifted off my shoulders.
Thank you for everything and I look forward to getting this knee sorted.
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review.
We appreciate your feedback so much and are always pleased to be at your service
5 Stars! Amazing
Everything from start to finish was amazing! The process and plan was crystal clear from the start. Barry always made me feel comfortable and always have time to any questions or queries I had, he really made you feel he cared! He took a lot of his time to speak to me before surgery and to my family after, as well as coming to see how I was the day after! Salma was also amazing, always so quick and extremely helpful! Another shout of to nurse Sara at the lister hospital who was also amazing and really made me feel at ease on the the day of the op! I would definitely recommend anyone to have their surgery with Barry Andrews!
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review about your experience with Mr Andrews
We appreciate your feedback so much and are always pleased to be at your service.
Dr Kalpesh Parmar
Staff at location very helpful. Dr Parma has been very supportive and informative regarding my condition (hamstring injury). His explanations are clear and he is very patient in answering any questions (however silly) I might have. He explained imaging well and in simple language. Addtional proceedures offered and carried out with the minimum of discomfort. Next steps discussed,
12. juli 2023
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to write your precious review about your experience with Dr Parmar.
We appreciate your feedback so much and are always pleased to be at your service.
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