The doctor was excellent and took the time to clearly explain the results of my tests and scans. Before I left, he made sure I fully understood everything, which was reassuring. I felt well informed... Se mere
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Se, hvad kunderne siger
Dr Ali Ghoz did an ACL reconstruction on our 17 year old son. The surgery went very well and all follow ups were kind and professional. We were very happy with this service and would highly recommend.... Se mere
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BUPA Clients Beware – Ask for Costs in Advance and Check Your Emails for debt agency threats! Dr Emma was lovely and the facilities are modern and fresh, but sadly my experience with the a... Se mere
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Dr. Majumdar was excellent. She was kind, professional, and made me feel at ease from the start. She took the time to listen properly, explained everything clearly, and answered my questions in a way... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Kontaktoplysninger
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Storbritannien
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,4
Fremragende
654 anmeldelser
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Har besvaret 78 % af deres negative anmeldelser
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BUPA Clients Beware
BUPA Clients Beware – Ask for Costs in Advance and Check Your Emails for debt agency threats!
Dr Emma was lovely and the facilities are modern and fresh, but sadly my experience with the administration and billing process was disappointing.
I was told my BUPA policy would cover both the consultation and cryotherapy treatment, yet I was later charged an additional £103 without this being clearly explained beforehand.
To make matters worse, I later discovered an email in my spam folder threatening debt collection action over an alleged outstanding balance of just £43.60. Given that the clinic had my home address, a formal letter would have been better.
A friend of mine also had a similar experience, believing treatment would be covered by BUPA only to later discover additional costs after providing payment details.
Overall, the impression was very much “take payment first, explain later,” which left me feeling uncomfortable and unable to trust the billing process.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that aspects of your experience left you feeling frustrated, particularly regarding billing communication.
We are pleased to hear that you found Dr Emma and the clinic facilities positive, however we fully appreciate that transparency around costs and communication is equally important.
Unfortunately, there are occasions where insurers, including BUPA, do not cover all elements of treatment or may only partially reimburse certain procedures depending on an individual policy’s level of cover and excess arrangements. Whilst consultations are commonly covered, some in-clinic procedures such as cryotherapy can attract additional fees that may not always be included within the insurer’s schedule of benefits. We always aim to explain this as clearly as possible and take your feedback on board regarding how we communicate potential shortfalls in advance.
With regard to the outstanding balance correspondence, our billing system issues automated reminders by email before any further recovery steps are considered. We appreciate that spam filters can occasionally divert these emails, and we agree that where communication has not been acknowledged, additional methods of contact can be helpful. We are currently reviewing our processes to improve this further.
We never want patients to feel that payment has been prioritised over clarity or care, and we are sorry that this was your impression. Patient experience and transparency are extremely important to us, and your feedback has been shared internally with our administration team as part of our ongoing service review.
We would welcome the opportunity to discuss this with you directly and resolve any remaining concerns. Please feel free to contact our team complaints@lips.org.uk at your convenience.
Great staff and service
13. maj 2026
Besvarelse fra LIPS Healthcare
Thank you for your kind feedback!
We’re really pleased to hear that you found our team efficient, helpful, and responsive. Providing timely support is very important to us, so it’s great to know this made a difference to your experience.
We truly appreciate your support and look forward to assisting you again in the future.
LIPS Healthcare
Great service starting from reception…
Great service starting from reception to the doctor, thank you!
5. maj 2026
Besvarelse fra LIPS Healthcare
Thank you for your kind feedback!
We’re really pleased to hear that you found our team efficient, helpful, and responsive. Providing timely support is very important to us, so it’s great to know this made a difference to your experience.
We truly appreciate your support and look forward to assisting you again in the future.
LIPS Healthcare
Dr Ali Ghoz
Dr Ali Ghoz did an ACL reconstruction on our 17 year old son. The surgery went very well and all follow ups were kind and professional. We were very happy with this service and would highly recommend.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you so much for your kind feedback!
We’re delighted to hear that you felt well-informed and supported throughout your appointment. Taking the time to ensure our patients fully understand their results and feel reassured is something we truly value.
We’re so pleased to hear about your positive experience with Dr Ali Ghoz and the team. We will be sure to pass on your kind words.
LIPS Healthcare
Left with no answers after paying - Dr. Kolovou
I had an appointment with Dr. Kolovou and did some urgent blood tests and was waiting eagerly for the results as I was in need for urgent answer following the consult. The admin office wouldn’t come back to me with the results even though they were marked urgent. I didn’t have the Dr’s direct email or line and the clinic where I took the blood didn’t have any record of Dr. Kolovou. I was left with no answers no follow up and no test results. After following up via email with the Dr’s admin I was put off multiple times to wait - which seemed like a poor service after paying a fee of private consult and clinic.
I don’t recommend visiting this Dr or using this service. NHS have better turn around and wait time than this provider.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the delay and lack of communication you experienced following your appointment with Dr. Kolovou. We fully understand how important timely results are, particularly when tests are marked as urgent, and we sincerely apologise for the frustration and concern this has caused you.
This is not the level of service we aim to provide, especially following a private consultation, and we regret that you were left without clear updates or access to your results.
We would like to personally look into your case to understand what went wrong and ensure this is addressed promptly. Please could you contact us at complaints@lips.org.uk with your full name, date of birth, and the date of your appointment, along with any correspondence you have already sent, so that we can restore your confidence in our care to review your situation and work towards the best possible resolution.
Thank you again for bringing this to our attention. We value patient feedback as it helps us improve our services and uphold the high standards of care we strive to deliver.
LIPS Healthcare
Besvarelse fra LIPS Healthcare
Thank you for your kind feedback!
We’re really pleased to hear that you found our team efficient, helpful, and responsive. Providing timely support is very important to us, so it’s great to know this made a difference to your experience.
We truly appreciate your support and look forward to assisting you again in the future.
LIPS Healthcare
Brilliant experience at LIPS Healthcare!
I had a brilliant experience at LIPS Healthcare. The staff were all kind and really helpful, making the experience relaxed and pleasant. Highly recommend!
21. april 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you so much for your lovely feedback!
We’re delighted to hear that you had such a positive experience with us and that our team made you feel relaxed and well supported. Your kind words truly mean a lot to us.
Thank you for your recommendation — we look forward to welcoming you again in the future!
LIPS Healthcare
Would never return or recommend
I went to LIPS for an ENT appointment. At the time of the appointment, Dr. Wong offered to perform a small procedure (I believe it was a nasal endoscopy but I’m not sure) which took about 5-10 mins. When I inquired as to the cost (as one does because private medical is very costly), he said somewhere in the £150-200 range and I said OK. At the end of the appointment, we settled the price at £495 at the Lips front desk, the initial consultation fee along with the cost of the additional procedure and I paid this the day of the appointment in July 2025 which I confirmed with the Lips team before leaving the office, no mention of additional costs pending. Feb 2026 (7 MONTHS LATER) I am receiving notice of another £510 facility fee. I expressed my confusion to both Lips and Dr. Wongs team as this was never disclosed to me as an additional cost at the time of the appointment and I am only now alerted to this cost in writing 7 months after my appointment. Had I been notified of a facility fee in addition to the procedure cost I already paid of £495, I would have never agreed to the procedure or even the appointment. Once I spoke to different teams to try to fully understand, I paid the invoice timely. After speaking to their complaints team, I found out I was referred to a debt collector agency because of THEIR system error which took 7 months to process the invoice. The only resolution they could offer me is an apology. Now I have to worry about this affecting credit and other good standing in the future. I feel very mislead and incredibly upset. I feel they were not cost transparent at all which is so necessary when so many medical facilities can be so predatory towards scared individuals seeking help and assurance. Although the facility is new and sparkly clean, I would not trust this healthcare center and am so disappointed and appalled by my experience.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration you have experienced regarding your ENT appointment.
We treat over thousands of patients every year, and while we aim for a seamless experience for everyone, we fully accept that on rare occasions things may not go as intended. If there has been any deviation from our process in your case, a member of our team will be in contact with you directly to resolve this without delay.
Please be assured that we have received your complaint, and our team is currently reviewing your case with the utmost care and attention to detail. We are looking into all aspects of the matter to ensure we fully understand what occurred and to determine the most appropriate resolution for you.
We can also confirm that you have not been referred to any debt collection agency in relation to this matter. As such, there has been no impact on your credit file, and nothing will be recorded against your credit history now or in the future.
We also deeply regret any distress caused in relation to the mention of a debt collection agency. This is not the experience we want for our patients, and we sincerely apologise for the worry this may have caused.
We are a regulated healthcare provider delivering care every day to a large patient community, and we take transparency and accountability extremely seriously.
Please rest assured that your case is being prioritised, and our team will follow up with you directly to bring this to a conclusion.
Kind regards,
LIPS Healthcare
Excellent doctor
The doctor was excellent and took the time to clearly explain the results of my tests and scans. Before I left, he made sure I fully understood everything, which was reassuring. I felt well informed and looked after throughout my appointment.
20. april 2026
Besvarelse fra LIPS Healthcare
Thank you so much for your kind feedback!
We’re delighted to hear that you felt well-informed and supported throughout your appointment. Taking the time to ensure our patients fully understand their results and feel reassured is something we truly value.
Your comments mean a great deal to us, and we’re very pleased that you had such a positive experience. We look forward to supporting you again in the future.
LIPS Healthcare
Excellent care and communication
After making contact with Dr Brent I promptly received email confirmation of a date and time for my appointment. I thought the pre symptom questionnaire and upload of photos was a great idea, capturing the nature of my condition. Communication is so important when having hospital appointments and the prompt GP letter facilitated a prescription and fast medication.
Dr Brent is a fabulous Dermatologist who is friendly and gentle and you feel in safe hands. I highly recommend him and the Lips healthcare service.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Dr Brent and the LIPS Healthcare team was such a positive one. It’s great to know that the pre-appointment process, including the questionnaire and photo upload, helped support your care, and that communication throughout met your expectations.
We’re especially pleased to hear your kind words about Dr Brent — we’ll be sure to share your feedback with him.
Thank you again for your recommendation, and we look forward to supporting you again in the future.
LIPS Healthcare
Highly recommend
After waiting 3 years for answers elsewhere, I finally got a diagnosis in my first consultation here. The neurologist was very kind and professional. He explained everything in detail, started my treatment immediately, and even ordered preventative exams to be safe. I’m very grateful for the excellent care and finally having a clear path forward
20. april 2026
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your experience.
We’re delighted to hear everything went well and that you felt supported throughout your care.
Your feedback means a great deal to us.
Kind regards,
LIPS Healthcare
Very easy to set up consultation
Very easy to set up consultation, responsive communication and great service
20. april 2026
Besvarelse fra LIPS Healthcare
Thank you for your lovely review.
We’re really glad you had a great experience with us.
Kind regards,
LIPS Healthcare
Besvarelse fra LIPS Healthcare
Thank you for your lovely review.
We’re really glad you had a great experience with us.
Kind regards,
LIPS Healthcare
Slow in coming back to you
10. april 2026
Besvarelse fra LIPS Healthcare
Thank you for your feedback, and we’re sorry to hear that you experienced a delay in our response.
We always aim to get back to our patients as quickly as possible, and we regret that this wasn’t your experience on this occasion. Your feedback has been noted and will be shared with the team to help us improve our response times going forward.
If there’s anything further we can assist you with, please feel free to contact us directly, and we would be more than happy to assist you.
Best Regards,
LIPS Customer Care Team
Professional and caring support
I've been on a journey with my health, and LIPS provided me with the best consultant I've had across all my care. They genuinely engaged with my diagnosis and pushed to put me in the right place for the next steps in my health care journey.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your experience.
We’re delighted to hear everything went well and that you felt supported throughout your care.
Your feedback means a great deal to us.
Kind regards,
LIPS Healthcare
greeted at door
greeted at door, quiet waiting room, water and biscuits
excellent Dr Gratwicke
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra LIPS Healthcare
Thank you for your lovely review. We will be sure to pass on your kind words to Dr Gratwicke and the team.
We’re really glad you had a great experience with us.
Kind regards,
LIPS Healthcare
Dealing my queries through Omar has…
Dealing my queries through Omar has been very positive.Most helpful. Very good communication with updates.
7. april 2026
Besvarelse fra LIPS Healthcare
Thank you for taking the time to share your experience.
We’re delighted to hear everything went well.
Your feedback means a great deal to us.
Kind regards,
LIPS Healthcare
Felt I was in great hands
Felt I was in great hands. Explained everything clearly in non-medical terminology.
7. april 2026
Besvarelse fra LIPS Healthcare
Thank you for your lovely review.
We’re really glad you had a great experience with us.
Kind regards,
LIPS Healthcare
I recently underwent a major orthopedic…
I recently underwent a major orthopedic operation at The London Independent Hospital to repair a complex fracture in the knee, and I truly cannot fault the experience. From start to finish, the process was seamless.
As someone who has never had a major operation before, I was quite anxious, but the admission process was incredibly smooth and organized.
My consultant, Mr. Steven Millington, the anaesthetist and the entire theatre were extremely caring, reassuring, and accommodating. They took the time to explain the procedure and the recovery plan, making me feel supported at a very vulnerable stage in my life.
The post-operative nursing staff (including Priya and the HCA on overnight) were outstanding. Throughout the night, they checked on me regularly and were incredibly attentive and ensured my pain was well managed. No request was too small for them, and their kindness was a huge comfort while I was strictly non-weight bearing and immobile. From the chef/kitchen team to the pharmacist Joyce - the team went above and beyond to ensure I was well cared for.
Overall, this is a fantastic hospital with a truly professional and kind workforce. I would gladly return if needed and highly recommend them to anyone facing surgery.
19. marts 2026
Besvarelse fra LIPS Healthcare
Thank you so much for your kind feedback.
We’re delighted to hear you had a positive experience with us. Your comments truly mean a lot to our team.
We look forward to supporting you again in the future.
Kind regards,
LIPS Healthcare
Very good service
Very good service; good people, very helpful, very professional and courteous.
Location is prestigious as well. Would highly recommend.
20. marts 2026
Besvarelse fra LIPS Healthcare
Thank you for your lovely review.
We’re really glad you had a great experience with us.
Kind regards,
LIPS Healthcare
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