Lillevilla Anmeldelser 218

TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We purchased our 4m x 3m from our local Dobbies Garden Centre. The service and communication from Lillevilla was fantastic and we highly recommend this company. The cabin was delivered earlier than ex... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

After driving over to Essex just to make shure they existed we were pleasantly surprised. As soon as we met Lyn I felt comfortable about going ahead and wasn't disappointed every thing from start to... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent service from start to installation. Amazing quality not to be beaten on price. Excellent installation by two man crew, amazingly quick and perfectly done.

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

We reserved the cabin with a deposit last autumn but didn't need it till now, so very impressed the price was honoured. Delivery was quick and easy. Our installer was friendly and informative, did a... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Leverandør af havebygninger

Skrevet af virksomheden

Quality Log cabins designed and supplied from Finland installed throughout main land U.K.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

218 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

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Bedømt til 5 ud af 5 stjerner

Fitters Jimmy and Jay Lillevilla 340

Fitters Jimmy and jay, extremely knowledgeable, very tidy when assembling our lillevilla 340. Gave me a run down on where to seal after painting, highlighting area’s commonly missed when painting.
Demonstration on how to adjust the windows and doors.
Confirmed placement of cabin prior to build, confirmed again once started to ensure placement was correct.
Definitely recommend

13. december 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Bedømt til 3 ud af 5 stjerner

Cabin seems ok

Cabin seems ok but overall I was disappointed with the whole process. If you want “fit and forget” this isn’t for you! Quite a lot needs to be done after installation to enable the warranty and lots of rubbish left behind after the installation for you to dispose of.
I hope the unit stands the test of time to justify the outlay.

10. december 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your review. We are sorry to hear your experience with us overall has been disappointing. Unfortunately with timber buildings it is hard to get the "fit and forget" finish. The ex-display cabin that you purchased and had installed by us should already have been treated, with the possibility of a touch up coat being required due to being taken down, packed and rebuilt for you. After that you would need to apply silicone sealant in the advised areas to complete the treatment and sealing process. Once these treatment processes have been carried out you should need to treat the cabin for another 10-12 years which is why Jotun Demidekk Ultimate is our treatment of choice.

We apologise for the, usually small, amount of rubbish left over at the end of the install but we do advise in our documentation that the disposal of remaining materials is the responsibility of customer. As this is an ex-display building there shouldn't have been too much to dispose of and if that isn't the case we would ask if you could supply pictures of the leftover materials for assessment.

Customer satisfaction is our main priority and if there are issues during any part of the process we welcome your comments and will do what we can to help.

We do hope that you enjoy your cabin for many years to come and if you do need any assistance with the building please do get in touch.

Bedømt til 2 ud af 5 stjerner

I was initially very pleased - but caveat emptor

I was initially very pleased with the delivery and installation of our large 7.4 MTR shed but the door was warped when installed but I hoped it would settle. We rang the company on day 2 and the smooth salesman assured us it would straighten out. It did not. The shed instructions state it must be painted inside 7 days which we did under difficult circumstances, but we did seal the double doors with wood sealant anyway as we reasonably expected to have door replaced on what is a £10.000.00 building after all. We were appalled to discover the company was not interested in sorting the problem and hid behind the BS excuse of saying we did not paint it inside the 7 days. A very poor attitude considering it cost 10 thousand pounds. A case of ruining a ship for a hap'eth of tar I feel. The shed is good but shows low moral fibre and I would sadly not now recommend this company for its low moral compass BS and appalling lack of after care. We cannot lock the door and as it does not seal I fear winter will wreak havok on the shed and contents. The experience rather smacked of "del boy " morals.
I am hoping by making people aware of the shady tactics it will cost them more than the cost of a chippy or a new door. As ye sow - so shall ye reep.

Shame on you lillevilla

6. december 2021
Uopfordret anmeldelse
Lillevilla-logo

Besvarelse fra Lillevilla

This issue has since been resolved as mentioned in your further review.

Bedømt til 5 ud af 5 stjerner

Highly recommend

We are really pleased with our Lillevilla Kenny has done a great job building it, we have had great service from start to finish would highly recommend!!

19. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Bedømt til 5 ud af 5 stjerner

Lillevilla LV125put up this has…

From ordering to being put up this has been from ordering to installation,fantastic , a real honest and professional company Lillevilla is up there with the best . I just Carnt stop looking out the window at my Lovley cabin. The fitters were brilliant and tidied up afterwards, thankyou so much Lillevilla. And the quality of wood is outstanding, anybody thinking of buying one of these cabins , go for it you will not regret it.

16. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Bedømt til 5 ud af 5 stjerner

We are still waiting for the arrival of…

We are still waiting for the arrival of our Log Cabin from Lillevilla but have been assured it will be delivered at the end of this month in accordance with our agreement and erected the following day.

Thus far all our communications with the company have been dealt with promptly and efficiently.

16. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! Not long to go now and you will have a log cabin you can enjoy for years to come!

Bedømt til 5 ud af 5 stjerner

Ordered my paint for the new log cabin…

Ordered my paint for the new log cabin and the website was easy to use and the paint arrived promptly. Would use them again.

16. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We are glad we were able to help you.

Bedømt til 5 ud af 5 stjerner

Very good correspondence from Lilly…

Very good correspondence from Lilly villa about delivering and erecting
Great service from the workmen who delivered and constructed my cabin
Fantastic quality I have 2 other buildings from the same company that are now 6 years old and are as good as new still. Would highly recommend

14. november 2021
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Besvarelse fra Lillevilla

Thank you for your kind words! We hope you enjoy cabin number three for many years to come!

Bedømt til 5 ud af 5 stjerner

Absolutely thrilled with our cabin and…

Absolutely thrilled with our cabin and very impressed with all aspects from purchase to construction. Dan, the builder arrived early, was respectful of our home, left no mess at the end of the day and made sure we were aware of our responsibilties rergarding paint treatment etc.
We would highly recommend Lillevilla to anyone wishing to add a log cabin to their home.

14. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Bedømt til 5 ud af 5 stjerner

Delivery on time and put where I asked…

Delivery on time and put where I asked on grass verge. Builders neat and tidy knew what they were doing and did an excellent job. Window and door frames need a tiny brush to paint around the hinges. Doors could do with a catches to stop them blowing about in the wind when open.

10. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words. We are glad you have had a good experience with us and hope you enjoy your cabin for many years to come.

Bedømt til 5 ud af 5 stjerner

Very good advice in the showroom and…

Very good advice in the showroom and follow up. The people who laid the base and built the cabin were very efficient and professional. The build quality of the cabin is very good with all doors and windows fitting perfectly and no creaks or drafts.
Simon Ash

10. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words Simon. We are glad to hear you have had a positive experience with us and our fitters. We hope you enjoy your cabin for many years to come.

Bedømt til 5 ud af 5 stjerner

Great job all round

Loads of info prior to delivery. Delivery was smooth. Then Dan & Paul arrived early to construct the cabin and were done in under 5 hours. Friendly, helpful and tidied up afterwards. The cabin is rock solid and looks impressive. Great job, thank you.

10. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words. We are glad to hear you have had a positive experience with us and our fitters. We hope you enjoy your cabin for many years to come.

Bedømt til 5 ud af 5 stjerner

Had two of the home office 340’s…

Had two of the home office 340’s installed.
Really nice product, well made and a very quick efficient and tidy installation team. Very good value for the building itself, I didn’t go for the insulation as it seemed very expensive for what it is.
Overall very pleased, thanks!

9. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words. We are glad you have had a good experience with us and hope you enjoy your cabin for years to come!

Bedømt til 5 ud af 5 stjerner

Lovely Cabin - great build quality.

I am really pleased with my Lillevilla log cabin. It arrived on time and was assembled by Dan an expert log cabin builder in a day. I would recommend the company and Dan. The cabin model 345 looks great and has ample room internally for my needs.

9. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you so much for your kind words. Dan is an amazing log cabin builder and we are always impressed with how efficient and precise he is! We hope you enjoy your cabin for years to come.

Bedømt til 5 ud af 5 stjerner

We were really pleased with our…

We were really pleased with our purchase. As this is a high end considered purchase, we deliberated for ages, but we are pleased we bought one. Both Trevor and Chris were extremely helpful when our builder let us down with a "botched" concrete base and gave us the advice we needed. The chap who installed the cabin was amazing, Mark Ainscroft. Overall we are extremely happy with our purchase and look forward to using our new cabin.

9. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We are glad we were able to help you out and provide you with a cabin you should be able to enjoy for years to come!

Bedømt til 5 ud af 5 stjerner

This is our 3 log cabin from Lillevilla…

This is our 3 log cabin from Lillevilla showing our commitment to purchase again a quality product
They installed the cabin and we were agin pleased with their attention to detail

We would recommend this excellent product

1. november 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you Robert for you kind review! Hopefully you enjoy this one as much as your previous 2!

Bedømt til 5 ud af 5 stjerner

Very happy with the purchase of my…

Very happy with the purchase of my cabin, excellent service when purchasing, and all communication has been spot on. The build was done quickly and efficiently, with a friendly service. Thankyou lillevilla

28. oktober 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your kind words! We hope you enjoy your cabin for many years to come!

Bedømt til 4 ud af 5 stjerner

Great product & a great team installing…

Great product & a great team installing it. I’ve only knocked off one star because of the restrictions on the paint to paint it as this affects the guarantee and the length of time between buying and getting it.

27. oktober 2021
Lillevilla-logo

Besvarelse fra Lillevilla

Thank you for your review. Unfortunately the cabin does required painting in the timeframes advised to guarantee the you can enjoy your cabin for many years to come. We do try to advise this in documentation sent to our customers but will always be available to advise over the phone whenever required. Unfortunately at the moment we do have an extended lead time due to timber availability and how busy we are currently are. The lead times do improve at the beginning of the year and hopefully with materials on the move again we should see improved lead times.

We hope you enjoy your cabins for years to come!

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