Lidl UK Anmeldelser 444

Sent a complaint to Lidl UK CEO 3 months ago, still NIL response.

Lidl now has Prochoice cat food.
Our cat is very fussy about his food ,but found out that he really enjoys the salmon and liver in jelly,and really likes it a lot,so I have stocked up.
Well done Lidl and Prochoice cat foods.

Today I witnessed the most vile manager in the Lidl’s history. A child fell in yoghurt that was not cleaned nor was a cone placed at this spillage. I had almost fallen in the same yoghurt. I’ve noticed that the cone was at the end of the aisle upon reaching the till to pay for my goods a lady with two children one son and a daughter the son had fell and hurt himself in this yoghurt, the mother went to report this to the line manager who told her that if she was controlling her child he would not have fell and hurt himself.

At no point was first aide administered or a question of how is your child feeling nor an apology was given to this woman. Instead victim blaming occurred and she was told it was her fault for not watching her child.

The security guard and also the manager Reggie accosted this woman they stood around her in a circle in a menacing fashion and blamed her for the fall.

She left Lidl without purchasing anything and she left in tears. On her way out she asked did i see that?? “I stated it’s simply disgusting how you’re being treated”.
Reggie walked up into my face and told me to mind my business and get out. Ahmed another attendant said how is it your business and made threatening hand gestures. Today I suffered emotional distress from Lidl’s manager. I was threatened, bullying, being swore at, and intimidated. 4 men surrounded me in an attempt to bully or simply intimidate as they did the previous lady. All because I voiced to the victim that it was disgusting how she was being dealt with.

I asked who was the manager and Reggie said ( referring to his co worker, “don’t tell her nothing” 1 brave person pointed at him, I said thank you paid for my goods and exited as I was leaving I called the complaints line and was asked which lidl was in question I asked for the address and he told me to leave, this occurred while complaints was on the line.

Imagine, your child having an accident that the company’s could have avoided but didn’t, nor apologise or show empathy but apportion blame to the person who had the accident. Simply mind blowing.

I am so disappointed and concerned about how Lidl’s appointments managers,
as criteria must be low for someone of Reggie’s pre-disposition to have gotten such a position.

I have been a Lidl shopper for many years but can never safely go again.

i alway say go to aldi but no more a store that has no veg or fruit at 5pm is not a store you go to lidl the are still selling fruit/ veg the stores close late so whos odering the wright amount lidl of course you cant make money if you have no stock at this rate aldi will not last

I have been a daily shopper at Lidl for the past 3 years, I used to take advantaged of their loyalty card, a free bakery item at £50 which is great, £2 off at £100 which is not that great but I take it, and then £10 off at £200, I tend to get my £10 voucher by the middle of the each month as a daily shopper, NOW at times where things are tougher they have change the £10 voucher to having to spend £250 to get a one off 10% discount once you have spend over £250. I will now move to Aldi which his less than 300 meters away from the Lidl store at Cross Hands, they are a little (not Lidl) cheaper. Are you serious Lidl. You have no idea. I will vote with my feet. Someone at head office has got this so so wrong and you will hurt from this when people realize what you have done.

Lidl used to give a £10 voucher off next shop when you reached a £200 spend in a month. Now they have stopped this perk. From 1/9/22 you must spend £250 and just get 10% of your next shop. What a rubbish deal. It means I will have to spend £50 MORE to get a much worse deal !! No thanks

Lidl in being RUDE! Staff in Old Kent Road Store answered with bad manners when asked a question and when reported to Store Manager he refused to apologize neither having a word with the employee and almost suggested I was perhaps the rude one.

That's I call customer service. Well done LIDL......

The Deluxe Steak and Old peculiar ale pie is inedible due to the tough grizzle not a nice piece of steak to be found.
Will not recommend to family and friends and definitely won't be buying again.

Dear oh dear,
No steak just inedible gristle...The worst pie I have ever tried.Should not be for sale and Shire Foods, the manufacturer, should be ashamed of themselves.

Your location Edinburgh.
Shop Address is Easter Road. Edinburgh.

Dear Sir,

Update 12/12/2022.
PLEASE NOTICE THE TWO UPDATES BELOW. THEIR DENIAL. MY REPLY. THANKS. BE SAFE IN LIDL STORE'S!!!



We can confirm that we have completed our investigations into liability. In absence independent witnesses or contemporaneous medical records to support your allegations, there is no evidence that our client has been in breach of the Occupiers Liability Act 1957.



Investigations with staff and the supporting statements do not support an incident as alleged. One of the descriptions provided by your good self correlates with a member of staff however, we attach a statement of no knowledge from them.



In addition to the reasonable system of inspection in place, there is no knowledge or evidence of your claim or of any incident occurring and in absence, liability is denied and we put you to strict proof.



Kind regards





Jayson Barnes

Claims Executive



Update. Today 12/12/2022. I HAVE BEEN INFORMED THAT LIDL ARE DENYING THIS INCIDENT TOOK PLACE. BELOW IS MY REPLY TO ABOVE EMAIL. THE BAREFACED CHEEK OF THE STAFF TO BLATANTLY LIE.
PLEASE DON'T SHOP HERE IF YOU VALUE YOUR HEALTH!!!.

I knew that you Scummy Bs Would Try Wriggle your way Out of Doing the RIGHT THING. But I have an Email from the guy who Referred me to you. Stating that they had Secured CCTV. And that is in Writing. And I DO Have an Independent Witness. When She ( 1 of the 2 LIARS ) Smashed into me. I Screamed Out, and Swore. He Came Across, and Asked if I Was Ok. As I Said No. He was Concerned because I have Already got Damage to that leg, and I Was in AGONY.

Seeing as You, or they HAVEN'T GOT ANY DECENCY. MORALS. RESPECT. I Will Speak to my Solicitor, and You'll hear from them.
Your Clients have BROKEN the LAW. As the Accident Report Book should have been Filled in. The CCTV Supposedly SECURED, And the Fact they are Committing Perjury by lying.
I'm Also Going to Ask my Solicitor if I Can Prosecute her for Common Assault.

Absolutely Ridiculous Decision.
Scumbags at THEIR WORST.

Thanks for NOTHING

Lidl
248 Easter Rd, Edinburgh EH6 8LD
Supermarket
Joseph Thompson. Clean store, Still could be Clearer, with the layout of fresh produce. Staff friendly though. But, Not So on the floor. They Never ask if you want any Help. UPDATE. I went into this store yesterday, and I was looking for sausages. I felt a tap on my back, Followed by a Full Trolley Jack of Pallets of Food. , And She Rammed Straight into my Right Leg. I Screamed Out in Pain ( I have Fluid in my legs, Which leaves me in Excruciating Pain ) , She Stopped looked, and Proceeded to Hit my Leg Again, and She just carried on into the Warehouse. I Spoke to the Manager, and her Attitude Was Just as Bad, So she said, she'd Speak to her.. she Disappeared, and that was it. So I Carry on Shopping, but In Considerable Pain. I'm in Agony, and Not thinking straight, So put lots of Frozen Food in my Trolley ( Stuff which Will Go to Waste, as my Freezer is Full of Some of the Food I bought) . I'm FUMING, and I Ask the Cashier to get the Manager, as I Want to Make an Official Complaint. So I Wait Ages, and When she Eventually gets to me. She's with this Other Staff member, and she Asks What I Want. Unbelievable, She KNEW what I Wanted. I Asked for the Staff Members Name, and Address. She went away, and Came Back with the Weekly Shopping Brochure, and the Address in a Little Corner on the Inside Page, but NO Name. Her Attitude Was an Absolute Disgrace. Customer Service. My Backside. I WILL NEVER SHOP AT LIDL AGAIN.....

Just opened a creamy yoghurt from lidi and found a hair on top of the yoghurt yuck . Hygiene in there factory's must be bad .

This was our first time user and last time we found you had no choice of items in the store frigefreezers was practically empty price was more expensive than Aldi.
The cashier was unfriendly didn't even speak never mind look at us.
I definitely wouldn't recommend this store to anyone in Wv14 area. :(

Went to Lidl in Glenrothes to get some items for a barbecue at my sisters. Very polite and friendly person on the till whom engaged in conversation with my little boy. After a till error I ended up paying quite a bit too much for shopping though didn't actually click until after at barbecue when checked digital receipt. Went back in to same person on till explained and lady was very professional and understanding all got sorted as well as genuine apology. If only politician's had the same high standards.😀

Okay....How susceptible am I?? Fancied a steak and ale pie and I thought I'd try Lidl's and selected their 'Deluxe' range of pies....believing the advertising...and trusted the honest!!!??? opinion of lidl's to get me to part with my money...??.Just cooked (according to packet instructions) lidl's 'steak and old peculier ale pie' ....the gravy was tasteless with no other ingredients except very tough beef!? and grisle...horrible..please lidl's be honest and considerate when promoting your products, I haven't got money to waste on promotional lies...and if you're looking for a good quality pie....don't buy this one.

It's only a LIDL Fiddle. I recently noticed anomalies with reduced items such as bread where the reductions were not made at the tills.

Not saving receipts, as it was only pennies, this continued. A short time later I purchased a free range chicken at a reduced 30% off. I checked out at the tills and went to my car. Remembering the previous anomalies, I checked the receipt to find that the chicken was charged at full price.

I returned to the store, behind a huge queue to have this rectified. Days later, I saw some reduced price pizzas at 70p. Not consciously checking the labels, I picked up 5 and with other shopping went and checked out. On getting my receipt, something kicked in and I could not fathom what.

I stood at the till, everyone watching and was asked by the checkout assistant if everything was OK. I still could not put my finger on it, said yes and went to the car. I went home and scrutinised what had happened. What was bothering me was that each pizza was 99p full price, they had an orange reduction label on reducing each to 69p.

It had a further green reduction label on at 70p???????? Forgive me but, I cannot believe this has only happened to me and I have been targeted. In just a few weeks, maybe pennies/pounds on most items multiplied by the customers in store multiplied across the country, then the anomalies rate horrendous. I say this as especially in these dark days of economic crisis where every penny counts for many families, LIDL has fell below any moral standing.

I messaged them and their first reply was meaningless - internal rectification. I warned them of their deceit and I would expose them as they did not seem to care. The second reply by letter was not much better, a 5 pound voucher as a silencer and nothing much more.

You are usually asked by the check out if you want a receipt, always get one as without it you can be scammed with no proof of it.

I would encourage all those that rely on such price reductions to severely scrutinise there receipts. LIDL has lost my trust as a respectable and honest supermarket.

Lidl products may be cheaper compared to other supermarkets but their fresh produce are at the end of their useful life. Have bought many fruit and veg and the day after purchase they are mouldy. I have written to customer service at Lidl but they have not responded.

brought an eccentric sander ( orbital sander ) end of last year.
got it outof the box today it lasted about 5 mins then slowed down before i could see smoke.id not even used one disk.
took it back and said what happened but was told oh its last year you need to contact customer services !!!
i was not impressed another assistant came over and said do with my name so i was refunded
Now i shall think about buying tools some where else
i see on the net many others are getting the same run around. what do they think, that id spend my money to post it back to them !!!!!
shame on you lidl

Bought one of their 'green' sacking shopping bags.
The bottom fell out first trip! Tricky when your bottle of fiz rolls across the car park.
"Sorry sir we don't recycle those items!!!
LIDL sub-standard? - in this case yes!

Perth store was amazing today. Sean the store manager was so pleasant and helpful. Thanks for providing the best croissants i have ever tasted.

April 2021, I purchased a polisher with 3 years warranty on the box!
Started it only to be sure it works.
In beginning of May 2022 I was about to polish my car door. Halfway through the unit made loud bang and it went in slow motion. Went to the store with the box receipt...and was told in the book of the product (that you can't read at time of purchase as the box is sealed) is explained that if in 12 months...if more..., So they refused to take the product back/refund it! Back home read the booklet, nothing like that, called the CustomerJoke (not customer service no matter what you going to hear) and I was transferred to a 3rd party provider...not as described in the BOOKLET. So next time, just open the box and read the stupid booklet. If you do not like the Terms& Conditions of service do not buy it!