My daughter received a talking day and night Layla leyadoll for her Christmas and absolutely loved it. The sound soon stopped working and crackling so I contacted customer services but they said i... Se mere
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Se, hvad kunderne siger
The most beautiful doll with a wonderful ethos behind it. I have been eyeing up a Leya Doll since my little girl was born and I have just purchased the 'Mabel and her Lovey' doll. My little one is hav... Se mere
Virksomheden har svaret
Lovely company to deal with dolls are so nice I have had 2 would recommend highly you won’t be disappointed .
Virksomheden har svaret
We ordered the doll as a first birthday gift for our granddaughter, Paz. My husband an avid soccer fan noted there was a player, Nico Paz on Argentinas team. The personalization, number on the shorts,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We Offer the Best Personalized Doll for Babies & Toddlers.
Kontaktoplysninger
RM 2209, 22/F, 655 NATHAN ROAD, Moonkok, Hong Kong
- +852 6098 4328
- help@leyadoll.com
- leyadoll.com
4,2
God
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Très jolie poupée
Très jolie poupée. Je suis malgré tout déçue par la broderie du prénom qui est un simple thermocollant. C'est vraiment dommage
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Karine, Merci beaucoup pour votre retour et pour vos aimables mots sur notre poupée 💖
Nous sommes vraiment désolés d'apprendre que la personnalisation n’a pas répondu à vos attentes.
Nous tenons à vous assurer que chaque prénom est soigneusement appliqué avec une technique pensée pour la sécurité et la durabilité. Cependant, nous comprenons parfaitement votre déception et la transmettrons à notre équipe de production pour amélioration future.
Merci encore pour votre confiance et votre soutien.
The dolls were of excellent quality
The dolls were of excellent quality. They came in a timely manner. My emails and questions were answered promptly.
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Pamela, We're grateful for your kind words and your support. We hope to have the opportunity to serve you again in the future. Have a nice day!
I ordered quite a few personalised …
I ordered quite a few personalised items from this company on the 8th of July and I've sent loads of mails and they are ignoring me now this dolls etc were for a very special little girl I can't believe this is happening to me
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Tracy, Thank you so much for your feedback. We’re truly sorry to hear that your experience hasn't met expectations — especially since this order was meant for such a special little one. We completely understand how important it is.
After carefully reviewing our records, we can confirm that we’ve responded to every email you sent. In our communication, we also explained that your order contains pre-order items, which are scheduled to ship after July 25th, in the order they were received. Additionally, we kindly asked if you’d prefer to cancel the order, but didn’t receive a response to that inquiry.
We sincerely apologize if our messages didn’t provide enough reassurance. Please know we’re still here and happy to help however we can. Our goal is always to make sure you feel supported and cared for throughout the process.
Thank you again for your understanding and continued support 💖
Received the doll finally after a…
Received the doll finally after a ridiculous long wait to open the parcel and find they have completely got my little girls name wrong! I checked back on my order summary to make sure I spelt everything correct which I had.
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Lydia, We’re truly sorry to hear about the mistake on your order — that’s never the experience we want for our customers. We completely understand your frustration, especially after a long wait.
Please rest assured that your full refund has been processed. If there's anything more we can do to make this right, feel free to reach out. Your satisfaction means a lot to us.
Great customer service have ordered…
Great customer service have ordered twice
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Lisa, we're always trying our best to fulfill your expectations as much as possible. We are very appreciated that you love our services and we believe you will love our products more.We would do better in the future and have a nice day!
Doll for Alana
I ordered and received the beautiful Leyadoll and was extremely pleased when I received it. She's a beautiful little doll, perfect size and resembled my little granddaughter Alana who I bought it for. The doll is adorable and I definitely recommend it for your little ones.
P. Spencer
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Patricia, Thank you so much for your wonderful review! 💖 We're thrilled to hear that the doll reminded you of your sweet granddaughter Alana — what a special gift!
It truly means the world to us that you’re happy with the size, quality, and overall experience. Your kind words and recommendation really brighten our day!
Fantastic in every way
Ive recieved a few items and my granddaughter absolutely loves them, the quality is the best and im so glad I discovered these 😄⭐️⭐️⭐️⭐️⭐️
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Tracy, We're thrilled to hear that you enjoyed your purchase with us. Thank you for taking the time to leave us such a lovely review. Have a nice day!💖
This is the second doll I ordered
This is the second doll I ordered, they are so nice and soft. My granddaughter loves her's. Having the name on the doll's dress is a nice thing
20. maj 2025
Besvarelse fra Leyadoll
Hi Virginia, Thank you so much for your lovely review! So happy to hear your granddaughter loves it-that truly means the world to us.💖 Have a nice day!
I’ve bought many Leya dolls and they…
I’ve bought many Leya dolls and they are all beautiful and great gifts. I appreciate such a wonderful doll with a great price. I recommend it to all my friends and family.
20. maj 2025
Besvarelse fra Leyadoll
Hi Liana, We're grateful for your kind words and your support. We hope to have the opportunity to serve you again in the future. Have a nice day!
Besvarelse fra Leyadoll
¡Hola, Yutzy! ¡Muchas gracias! 💖 Nos alegra mucho saber que te encantó la muñeca — ¡bella y suave, tal como debe ser!
Terrible quality
I received a doll of really bad quality. Thin fabric and threads, and poorly executed seems. No product to give to a child that doesnt know how to play carefully with it. So I emailed Customer Service who, after seeing pictures I sent to them, told me they were willing to send me a substitute doll to make it up to me. We agreed about it, but now two months later I have still not gotten any new doll delivered and they are not replying to my emails anymore.
Can NOT recommend the company nor their dolls unless you intend to have them simply sitting on a shelf.
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Martina, We’re truly sorry to hear about the frustration you’ve experienced. 💔 We did send a follow-up email after agreeing on the replacement, but it’s possible it got missed or ended up in spam—we completely understand how that can happen.
Thank you for reaching out again—we responded as soon as we received your message, and we’d still love to make this right for you. 💖
Please feel free to check your inbox or message us again directly, and we’ll arrange the replacement for you right away!
I ordered the Leya doll a few weeks ago…
I ordered the Leya doll a few weeks ago & was concerned when it hadn’t arrived. I contacted company & immediately they wrote back , giving me tracking & eta. Unfortunately, sweet little doll got delivered at 10 pm, so I was in bed. Hubby for tunnel’s picked up activity on our camera & rescued her. She is a delight & can’t wait to see my grandchild’s face this weekend when I gift it with her own little stroller. Thank you, I think the activity one is a great idea with buckles, buttons etc too.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Ronny, Thank you so much for your kind review! We’re so glad your Leyadoll arrived safely. We can’t wait for your grandchild to meet her new friend — what a special moment! So happy you love the activity features too. Thank you for choosing us and for sharing your experience with others. Have a nice day!💖
Besvarelse fra Leyadoll
Hi Donna! So glad to hear you loved the doll! 🥰 Thanks for your patience with the shipping — we truly appreciate your support! 💖
The experience was great because I was…
The experience was great because I was able to find a little tanned black haired pigtail baby for my Great Granddaughter. Just like her PERFECT. And to top it off she loves it and is talking to it at 5 months. Thank you. Now looking for another baby for her.
27. april 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Kathy! Thank you so much for your kind words! It's truly an honor to have made your shopping experience a positive one. Have a nice day!
Lovely product
Lovely product and a perfect keepsake, very good communication with supplier aswell
20. april 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Lauren! It's always wonderful to hear from happy customers like you! Thank you for your support and for letting us know that we're doing things right.
Avoid!!!
Scam!!! It’s been weeks since my order I haven’t received it. Rude customer service who will take no accountability and will not give a refund despite several ignored emails. Have contacted the authorities who are now formally investigating into the matter as I choose not to lose my sanity over mindless unempathetic companies.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Nina! So sorry for the frustration this has caused you. I completely understand how upsetting this must be. We’d love to get this sorted for you as soon as possible.
Could you please provide your order number so we can investigate the shipping status with our carrier? If your package is truly lost, we’ll work on a resolution right away, whether that’s a replacement or a refund. Let me know how you’d like to proceed, and I’ll personally make sure this gets handled properly. 💖
Poor Customer Service
The first doll we received which I bought for my granddaughters 1st birthday was faulty in that the name peeled off. I ordered the playset to match the doll.
We wrote to leyadoll who agreed to provide a personalised replacement doll which we were more than happy with. However, we didn’t hear from them for weeks so contacted them again to be told the doll was out of stock but they would be ‘willing’ to provide another doll of the same value. As advised before we bought the playset to match the original doll so it wasn’t ideal having a none matching doll. Still we appreciated it being replaced.
Firstly, we had to chase several times to see where the replacement doll was, secondly the emails we received we rude and unprofessional, thirdly, when the email finally came to confirm the name etc they had put the name Strawberry, not my granddaughters name, and finally delivered to the billing address and not the delivery address. It felt to me that we were being penalised for asking for a replacement of the faulty item!
We will not purchase from this company again and would suggest to leyadoll, that you invest in training your customer service team
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Dear Elaine, We’re so sorry for the issues you experienced, We truly appreciate your feedback and will use it to improve our customer service. Could you please provide us with your order number so that we can look into this further and provide proper solutions to your problems? Thanks for your patience and for bringing this to our attention.
My granddaughter loves her beautiful…
My granddaughter loves her beautiful soft doll. It was the perfect 1st birthday gift and such a beautiful keepsake with her on it
21. april 2025
Besvarelse fra Leyadoll
Hi dear Jenny, thank you for your kind comment! We're so glad to hear that. Have a nice day!💐
Besvarelse fra Leyadoll
Thank you so much for your kind words! It's truly an honor to have made your shopping experience a positive one. Have a nice day!
My son and daughter-in-law loved the…
My son and daughter-in-law loved the doll for their daughter. My granddaughter seems to like playing with the hair.
The doll was received on May 27th
20. april 2025
Besvarelse fra Leyadoll
Your feedback truly made our day! We're thrilled to hear that you had such a positive experience with us and we look forward to serving you again soon.
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