My daughter received a talking day and night Layla leyadoll for her Christmas and absolutely loved it. The sound soon stopped working and crackling so I contacted customer services but they said i... Se mere
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Se, hvad kunderne siger
The most beautiful doll with a wonderful ethos behind it. I have been eyeing up a Leya Doll since my little girl was born and I have just purchased the 'Mabel and her Lovey' doll. My little one is hav... Se mere
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Lovely company to deal with dolls are so nice I have had 2 would recommend highly you won’t be disappointed .
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We ordered the doll as a first birthday gift for our granddaughter, Paz. My husband an avid soccer fan noted there was a player, Nico Paz on Argentinas team. The personalization, number on the shorts,... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
We Offer the Best Personalized Doll for Babies & Toddlers.
Kontaktoplysninger
RM 2209, 22/F, 655 NATHAN ROAD, Moonkok, Hong Kong
- +852 6098 4328
- help@leyadoll.com
- leyadoll.com
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My experience was great from beginning…
My experience was great from beginning to end, receiving tracking information throughout. My doll is so adorable and it arrived beautifully packaged. I can’t wait to add more to my granddaughter’s collection.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Tammy😊💛
Thank you so much for your wonderful review!
We’re truly delighted to hear that your experience was great from beginning to end and that the tracking updates and packaging met your expectations ✨
It means the world to us that you find the doll so adorable, and we’re honored to be part of your granddaughter’s growing collection.
We can’t wait to welcome you back again soon 💛
Oh my goodness! 🥰🥰🥰
Oh my goodness!! The doll I picked is absolutely 💯 adorable 🥰!! I’m so happy I purchased it for my new granddaughter. She’s going to have a best friend for life!! It’s so soft and so friendly looking! Super fast shipping! Ordered on Jan 19 and it arrived on Jan 30!! No lying!! All the way from China!I received free shipping and 30% off! Highly recommend this company!!
1. februar 2026
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Besvarelse fra Leyadoll
Hi there 😊💛
Oh my goodness — thank you so much for this absolutely heartwarming review! 🥰
We’re truly thrilled to hear how much you love the doll you chose for your new granddaughter. What a beautiful gift — a little best friend she can grow up with for years to come ✨
It also means so much to us that you noticed the softness and sweet design, and we’re so happy your order arrived quickly!
Thank you again for your kind recommendation and support. Your words truly made our day 💛
A berry special day
Just received the new cloth book I ordered for my granddaughter and she LOVES it! It’s a prettiest book for baby! 🩷
30. januar 2026
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Besvarelse fra Leyadoll
Hi Laura😊💛
Thank you so much for your lovely review! 🩷
We’re absolutely delighted to hear that your granddaughter loves her new A Berry Special Day cloth book. What a sweet and meaningful gift for her early learning moments ✨
It truly makes us so happy to know you found it to be such a beautiful book for baby.
Thank you again for your kind support — we’re honored to be part of her little world 💛
Presentes Leyadoll
Adoro todos os produtos da Leyadoll. Para além de estarmos a contribuir para uma boa causa, os produtos são de excelente qualidade. O facto de os podermos personalizar faz com que sejam o presente perfeito para qualquer criança.
25. januar 2026
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Besvarelse fra Leyadoll
Muito obrigada pelas suas palavras tão carinhosas 💛
Ficamos imensamente felizes em saber que adora os produtos da Leyadoll e que valoriza tanto a qualidade quanto a possibilidade de personalização. Saber que os nossos produtos são escolhidos como presentes especiais para crianças significa muito para toda a nossa equipa.
Agradecemos também por reconhecer a causa que apoiamos — é uma parte muito importante da nossa missão. Obrigada por confiar na Leyadoll e por fazer parte da nossa comunidade 🤍
Doll is adorable but I don't recommend the personalization for drooling babies
I was eyeing a doll that was out of stock for some time for my daughter for Christmas, it came back in stock around Black Friday deal and I checked out immediately so she can have the doll that looked most similar to her (Posy Mae). My daughter played with it for a total of 1 week when I noticed the personalization just completely was peeling off and had to take the doll from her which made her HYSTERICAL. I contacted customer support 2 times and there is no response. They ignored all my emails. This doll is advertised for babies but it is NOT SAFE for babies. The letters come off and are a CHOKING HAZARD. Beware parents!
Update: I initially left a bad review however, I was finally contacted by Leya Doll, and they took ownership of the defective personalization. Thankfully they will send me another one without the personalization (as I requested). For other customers: the email for "help" was not working and only filling in a form on their website is how they were able to reach back. I am therefore changing the rating back up to 4 stars. Thank you.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you for sharing your experience with us. We’re truly sorry for the distress this situation caused you and your daughter. We completely understand how upsetting safety concerns can be, especially when it involves a child.
We take your feedback regarding the personalization peeling and the potential safety risk very seriously. Children’s safety is always our top priority, and this is not the experience we want families to have with Leyadoll.
Regarding communication, our records show this order was placed in October, and the only message we received from this email address was sent earlier today. Our team responded as soon as it was reviewed. We also understand that emails can sometimes be affected by spam filters or technical issues, and we’re happy to assist further.
We genuinely hope to have the opportunity to look into this properly and make things right. Please feel free to contact us via our official customer service email so we can prioritize your case.
Thank you again for your feedback — we truly value it and remain committed to improving and keeping children’s safety first.
Ordered the doll for my granddaughter…
Ordered the doll for my granddaughter Isla Rose and when it arrived it looks nothing like Rose it looks wrong, very disappointing, all I got back from them was saying that their R was not like a typical R, the special gift that didn’t look that special when it arrived
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you for taking the time to share your experience with us. We’re truly sorry to hear that the personalization did not meet your expectations, especially as this doll was meant to be a special gift for your granddaughter 💛
We completely understand how disappointing it can feel when something so meaningful doesn’t look the way you imagined. As we explained previously, all of our dolls are personalized using a single, consistent font, which has its own unique style. In some cases, certain letters — including “R” — may look different from more traditional or printed fonts, and we understand this can come as a surprise if you were expecting a different appearance.
That said, your feedback is very important to us. Our intention is always to create a thoughtful, heartfelt keepsake, and we’re truly sorry that this experience didn’t feel as special as you had hoped.
If you would be open to it, we would really appreciate the opportunity to continue the conversation and see if there’s anything more we can do to help. Please feel free to reach out to us directly — we’re always here and happy to assist.
Absolute perfection
What an amazing company, they donate part of the sale to children with cleft palettes. I love the range as it is nothing you see in stores. The quality and detail on the doll is perfection. I just can’t wait for my granddaughter to arrive so she can love it.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you so much for your incredibly kind words 💕
We’re truly touched by your support, especially your recognition of our mission to give back and help children with cleft conditions. Knowing that this part of our work resonates with you means the world to us.
We’re also so happy to hear that you love the quality, detail, and uniqueness of the doll. Creating something you wouldn’t normally find in stores — something meaningful, thoughtful, and made with love — is exactly what we strive for.
It’s so special to know this doll is waiting for your granddaughter’s arrival. We hope it becomes a cherished companion as she grows, filled with love from the very beginning 🥰
Very soft and child friendly
It was easy to order and customize with a name. I was able to order the doll with matching book. The doll was soft and very child friendly. The book was soft and very interactive with daily activities. I will order again
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi Linda, thank you so much for your lovely feedback 💕
We’re truly happy to hear that you enjoyed both the personalized doll and the matching book. Knowing that the doll feels soft and child friendly, and that the book brought fun and interaction into daily activities, really means a lot to us.
Your kind words encourage our team every day, and we’d be so honored to create something special for you again in the future. Thank you for choosing Leyadoll and for sharing your experience with us 😊
This is the sweetest little doll for my grandbaby!
This is the sweetest little doll. The material is so soft and the personalization is the cherry on top! Came with a cute little gift bag for gift giving. I got mine for my granddaughter. She’s 5 months old and seeing her holding her first babydoll just melts my heart. So glad I found this company’s
25. december 2025
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Besvarelse fra Leyadoll
Hi Erin, thank you so much for sharing such a heartwarming review 💛
Your message truly means a lot to us.
Choosing a first baby doll for your granddaughter is such a loving and meaningful gift. When you mentioned how it felt to see her with her very first doll, we could really feel that warmth and joy. We’re also so happy to hear that you loved the soft material, the personalization, and the little gift bag included for gifting.
Thank you for choosing Leyadoll and for trusting us with something so special for your family. We’re so glad you found us, and we hope to be part of many more sweet moments as your granddaughter grows.
The Pudding doll is adorable
The Pudding doll is adorable! Very soft and small… perfect for my infant grandbaby!
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you so much for your lovely review 💛
We’re thrilled to hear that you find the Pudding doll adorable, soft, and just the right size for your infant grandbaby 🧸
It truly means a lot to us to know our dolls are bringing comfort and joy to little ones and their families. Thank you for choosing Leyadoll and for sharing your experience — it really brightens our day!
My granddaughter’s Hannah doll
My granddaughter Hannah loved her doll. Hannah was 4 months old and the doll was perfect size for her to hold and gaze at. The doll kept her occupied and happy! Thank you for the wonderful doll, I’m sure there will be more purchases made in the future.
20. november 2025
Besvarelse fra Leyadoll
Hi there 💛 Thank you so much for sharing such a lovely review! We’re absolutely delighted to hear that little Hannah loved her doll and that it was the perfect size for her to hold and enjoy at just 4 months old 🥰
It truly means the world to us to know the doll brought her comfort and happiness. Thank you for trusting Leyadoll, and we look forward to being part of many more special moments in the future 💕
Besvarelse fra Leyadoll
Hi lovely, thank you so much for your kind feedback! 💛
We’re glad you liked the packaging and truly appreciate you taking the time to share your experience with us.
Awful customer service, delivery failure
They delivered to the wrong address and customer service was extremely unhelpful. Do not trust and do not buy.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi David, we’re sorry to hear that this experience has been frustrating for you. We understand how concerning delivery issues can be and appreciate you sharing your feedback.
After reviewing your order, the tracking provided by Royal Mail shows that the parcel was marked as delivered on January 5. When you reached out to us, we shared the available delivery details and contact information so we could assist you in checking what may have happened.
We genuinely aim to support our customers and are sorry that this situation has left you feeling dissatisfied. We remain open to continuing the conversation by email if there’s any additional information that may help clarify the delivery.
Mistake with order
I ordered 2 dolls and was very clear, 1 needed a name embroidered. The other one had NO name. I recieved 2 dolls both had the same name.
20. november 2025
Besvarelse fra Leyadoll
Hi there, we’re sorry to hear about your experience. This is not what we intended for your order.
We’ve already reached out to you directly regarding this matter. Please kindly check your email (including your spam folder), and our team will assist you further to resolve this as soon as possible.
Thank you for bringing this to our attention.
Never received the doll
20. november 2025
Besvarelse fra Leyadoll
Hi there, we’re sorry to hear this. We’ve already reached out to you directly to look into the situation and assist further. Please kindly check your email (including your spam folder) so we can help resolve this as soon as possible.
The dolls are beautifully made
The dolls are beautifully made, my 3 grandbabies love them!
20. november 2025
Besvarelse fra Leyadoll
Hi there, thank you so much for taking the time to share this with us. We’re truly happy to hear that the dolls are beautifully made and that all three of your grandbabies love them 💛
Knowing our dolls are being enjoyed by little ones and their families means the world to us. Thank you again for your support and trust — it really encourages our team.
Wrong Item Sent
In my original order, wrong doll was received. They quickly responded and sent the correct doll with no charge, with no need to return the first doll. Great quality, beautiful colors, and custom embroidery. She is beautiful and perfect for my grand daughter. Great customer service and quality.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you so much for sharing your experience with us. We’re truly grateful for your understanding and kind words.
We’re glad we were able to quickly correct the issue and make things right for you. Hearing that you love the quality, colors, and customization — and that the doll is perfect for your granddaughter — truly means a lot to our team.
Providing caring and reliable service is always our priority, and your feedback really encourages us. Thank you again for your trust and support 💛
I received my personalised Milly Girl…
**UPDATED RESPONSE - As requested order number for below : #515311. I have just sent ONE image of the faulty lettering as requested but again it has been rejected **
I received my personalised Milly Girl with pet dog but unfortunately the lettering had not been put on properly and was lifting away. I emailed with the fault and a photo which was quickly acknowledged but asking for a more detailed photo/s, which I agree was needed. I sent 4 more photos but basically just get an "undelivered due to recipients email rejecting due to it containing spam" - i have tried both the help and support emails but get the same email back each time, i have also tried using the 'reply' and 'reply all' and asked for an email address that will actually accept the photos but ti no avail! The doll is very pretty but for the money paid i would expect it to be in perfect condition - i am hoping my granddaughter does not pick at the faulty lettering! The lettering does look cheap compared to the rest of the doll. The customer service or lack of it is frustrating and I would therefore not recommend to friends or family to order from Leyadoll, which is a shame because as I say the doll is pretty, delivery was good but if you receive your doll with a fault as I have then you seem to be ignored and frustrated from non delivered emails!
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, we’re very sorry to hear about your experience and truly appreciate you taking the time to explain the situation in detail.
Please rest assured that we would never intentionally block or ignore any customer emails. From what you described, it’s possible that the messages containing multiple photo attachments were automatically rejected by the email system, which can unfortunately happen in some cases. We understand how frustrating this must have been, especially when you were trying to resolve a genuine issue.
We absolutely want to help and make this right for you. Could you please provide your order number here or reach out to us again with the order number included? Our team will then be able to locate your order immediately and continue assisting you with a proper solution.
We’re sincerely sorry for the inconvenience this has caused and appreciate your patience. Your feedback is important to us, and we do want to actively resolve this matter for you.
Bought a doll for my grand daughters…
Bought a doll for my grand daughters first Christmas it was beautiful well made and delivered with ease thank you
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you so much for your lovely review. We’re truly happy to hear that the doll was beautiful, well made, and arrived smoothly for your granddaughter’s first Christmas 🎄💛
It means a great deal to us to be part of such a special milestone. Thank you again for your trust and support.
My experience was awesome
My experience was awesome, I have ordered three dolls and all of them was very pleasing to me. The style is so unique my great great just love them. So a big thank you!! I will recommend this website to others.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Leyadoll
Hi there, thank you so much for your kind words and wonderful feedback 💛
We’re truly delighted to hear that you loved all three dolls and that their unique style brought so much joy to your family. Knowing they’re so well loved means the world to us.
Thank you for recommending Leyadoll to others—we’re so grateful for your support and trust. We look forward to creating more special moments for you in the future ✨
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