Let's Drive Anmeldelser 48

Absolutely awful company and incompetent staff. I booked a car a week in advance in person. The lady 100% confirmed my booking, printed an invoice, scanned my driving licence. Before I left, I asked so we will come next week and pick up the car at 9am. She said yes that is fine. We turned up the following week ready to go at 9am. She said there is no reservation for you. That was only an offer! She then later finally admitted that it was her colleagues error and not our fault but they didn’t have any cars available. She said sorry and that was it. My whole 2 days was completely thrown off and we didn’t get to visit the further places. It was an absolute joke and there are plenty of other, better, more helpful car rental places in walking distance.

Terrible company! Do not even attempt to rent from them. It took 3 days to TRY and rent a car. The first day they sent an invoice that was incorrect. Wrong name, wrong pick-up and drop-off and wrong car. After 6+ phone calls over the next 2 days, every time I called they said that I needed to call back in 10-30 minutes. EVERY TIME! Email communication was terrible as well. They continued to ask for a payment without a correct invoice. They sent 4 different payment requests without any updated invoice. When they finally gave me an updated invoice on day 3, they only changed the name and nothing else. Terrible terrible terrible company!! No one should have to deal with this on their vacation.

Amazing experience.
Very friendly stuff, perfect clean and new cars and best prices.
Highly recommended
*****

It was a very good experience to rent a car from let's drive
The car in excellent condition
The staff was very helpful
And the location it was very close to the airport very easy to find it

The rental company ;s employee was very polite and clear. We got the car that we booked... Unfortunately somebody scratched the car while we were on the beach :( On drop off day, they noticed the damage, we sing that scratches made during our rental period and....we go !!! No extra payment,no hidden terms!! The insurance they offed us was really full insurance!! We trust them and we suggest them!

Try to avoid this rental company.
You might be tempted to book on line because of the great offers and discounted prices (like I did). However, they charged me an extra awful lot of money for an insurance that I did not need on the excuse that they could not take a debit card with sufficient funds as guarantee. Note I used the same card to pay the service, but for the insurance it was not accepted. Also note that all major companies like Hertz & Avis accept debit cards. Also in light of the COVID situation, the company is not taking precaution measures. I had rented recently from Sixt & Hertz and all the car parts like wheel, handbreak were
covered in plastic for protection. On the contrary Let’s drive had the car driven by an employee for the delivery without doing any disinfection!

Never ever book a car through this company or its sister company Carwiz when visiting Crete.
They fraudulently took money from me for car repairs after a garage put diesel in the car which was petrol. They assured me at the time of booking that I was fully covered and then refused to bring me a replacement car, charged me for the full 13 days although I only had the car for 6. Told me they would cancel the contract and get a refund so I could hire a car locally and then denied all knowledge of saying that or that I was fully insured.
If you want a peaceful trip to Crete, avoid this company and Carwiz it's sister company at all costs, if you don't it could be at all cost.