So my partner set up an account in February and deposited and wagered to get free spins offer and won nothing. So she have carried on playing time to time and although the site is easy to use and have... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... Se mere
Virksomheden har svaret
Fun friendly and clear instructions for my welcome bonus...makes starting off a real pleasure ...customer service was very helpful when I had to use them.. Withdrawal was very quick... Lots to play... Se mere
Virksomheden har svaret
After creating account, being suspended same day, waiting 2 months they made a decision of their own to put me on “self exclusion” for 3 years without my consent or a phone call or chat. Total disgrac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!
Kontaktoplysninger
Storbritannien
- support-gb@leovegas.com
- leovegas.co.uk
3,7
Middel
396 anmeldelser
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra LeoVegas UK
Hi there Adela,
That's wonderful to hear! We're absolutely delighted you're very happy with your experience. Thank you for your positive feedback!
Regards
The BetMGM Team
It's good to make everyone in control…
It's good to make everyone in control of to play
27. april 2026
Besvarelse fra LeoVegas UK
Hi there Amit,
That's an incredibly important point, and we completely agree!
Ensuring everyone feels in control of their play is paramount. We are committed to providing tools and resources that empower our players to gamble responsibly, helping them manage their limits and enjoy the experience safely. Thank you for highlighting this key aspect of our service!
Regards
The BetMGM Team
Besvarelse fra LeoVegas UK
Hi there,
Customer experience is paramount in online gaming. We strive to create a seamless, enjoyable, and safe journey for all our players, from sign-up to game play, promotions, and support.
Could you please elaborate on what aspect of customer experience you'd like to discuss or provide feedback on? Your insights are invaluable.
Regards
The BetMGM Team
There's no profit
There's no profit, only losses. This system should serve its customers a bit better; there could be more bonuses.
22. april 2026
Besvarelse fra LeoVegas UK
Hello Bedirhan,
We're sorry to hear about your experience. While all our games are fair and outcomes are random, we understand losing can be frustrating. We regularly offer promotions; please check our 'Offers' page. If you're concerned about losses, we strongly recommend using our Safer Gambling tools to help manage your play.
Kind Regards, LeoVegas
So my partner set up an account in…
So my partner set up an account in February and deposited and wagered to get free spins offer and won nothing. So she have carried on playing time to time and although the site is easy to use and have good range of games and enjoy them. She has never got balance above £15 and only a handful of times got in the games bonuses. So checked earlier and since joining deposits are £450 and withdraws £0. The games just don't seem to want to pay. To not have at least 1 nice win in all that time and money put through seems a bit suspicious 🤔
29. april 2026
Uopfordret anmeldelse
Besvarelse fra LeoVegas UK
Hello Jamie,
Thank you for sharing your feedback. We understand the frustration regarding the lack of wins and bonuses despite consistent play and deposits.
We want to assure you that all our games operate using a certified Random Number Generator (RNG). This is a strict requirement of our UK Gambling Commission licence and ensures that every single game outcome is completely random and fair, and we have no control over the results.
We're glad she finds the site easy to use and enjoys the game range. We hope her luck turns around soon.
All the best, LeoVegas
Besvarelse fra LeoVegas UK
Hi there Sharell,
Thank you for your feedback.
We understand that great choices in games and quick payouts are crucial for a satisfying gaming experience.
We are committed to continuously expanding our game library and ensuring swift processing of your winnings to maintain your satisfaction.
Regards
The LeoVegas Team
Besvarelse fra LeoVegas UK
Hi there Sharon,
Thank you for your feedback.
We are absolutely delighted to hear you find our platform easy to use, appreciate our quick withdrawals, and, most importantly, have fun!
We are committed to continuously delivering these high standards to ensure your continued enjoyment.
Regards
The LeoVegas Team
The slots are fair and withdrawal was…
The slots are fair and withdrawal was quick. Welcome bonus was easy to claim.
26. april 2026
Besvarelse fra LeoVegas UK
Hi there Gary,
Thank you for your feedback.
We are absolutely delighted to hear you found our slots fair, withdrawals quick, and the welcome bonus easy to claim, as these are crucial elements of a great gaming experience.
We are committed to consistently delivering these high standards and ensuring your continued satisfaction.
Regards
The LeoVegas Team
Signed up
Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day.
Highly recommended…..
26. april 2026
Besvarelse fra LeoVegas UK
Hi there Trevor,
Thank you for your fantastic feedback.
We understand how important quick validation, easy deposits, and fast withdrawals are, and we're thrilled you experienced this, especially with your lucky win and prompt payout.
We are committed to consistently delivering such a highly recommended, seamless, and rewarding experience for all our players.
Regards
The LeoVegas Team
Besvarelse fra LeoVegas UK
Hi there Andy,
Thank you for your candid feedback regarding our company, rubbish promotions, and worse customer service.
We understand your profound disappointment and frustration when these critical aspects fall short, which is certainly not the experience we aim to provide.
We are committed to thoroughly investigating these issues to improve our promotional offerings and the quality of our customer support.
Regards
The LeoVegas Team
A very good site for the best
18. april 2026
Besvarelse fra LeoVegas UK
Hi there Eugenia,
Thank you for your feedback.
We are absolutely delighted to hear you find us 'a very good site for the best', as delivering service excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring your experience remains exceptional.
Regards
The LeoVegas Team
Besvarelse fra LeoVegas UK
Hi Oliver,
Thank you for your positive feedback.
We are pleased to hear that you are enjoying the app and our selection of games.
We appreciate you taking the time to share your thoughts.
Kind Regards,
LeoVegas
Rubbish
Rubbish. Keeps taking money from my bank and not applying it to the account. Happened 6 times for 10 each time.
Not good
20. april 2026
Besvarelse fra LeoVegas UK
Hi Chanele,
Thank you for making us aware of the issues you have experienced with recent deposit attempts.
We can certainly understand your concern and frustration when funds appear to have been taken from your bank but have not been credited as expected.
We are committed to ensuring all transactions are processed correctly and take reports of payment errors extremely seriously.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Your website is not user friendly
Your website is not user friendly, I don’t like the filters and I don’t feel you can get a full list of games under each provider
21. april 2026
Besvarelse fra LeoVegas UK
Hi Elaine,
Thank you for providing detailed feedback on our website's functionality and user experience.
We understand how important it is to be able to find the games you want to play quickly and easily, and we are sorry to hear that our current filters are not meeting your expectations.
We are committed to continually improving our platform's navigation and overall user experience based on customer feedback.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
LeoVegas
Besvarelse fra LeoVegas UK
Hi Kelly,
Thank you for your positive feedback.
We are delighted to hear you find the process for depositing and withdrawing to be very easy.
We strive to provide a straightforward and efficient service for our customers, so your comments are greatly appreciated.
Kind Regards,
BetMGM
Fun friendly and clear instructions for…
Fun friendly and clear instructions for my welcome bonus...makes starting off a real pleasure ...customer service was very helpful when I had to use them..
Withdrawal was very quick...
Lots to play in casino and live casino..
10 out of 10 for all round casino experience
17. april 2026
Besvarelse fra LeoVegas UK
Hi Shane,
Thank you for your excellent 10/10 review and for taking the time to share your detailed feedback.
We are delighted to hear you found the instructions for the welcome bonus clear and that your experience getting started was a pleasure.
It is also wonderful to receive such positive comments about our helpful customer service team and quick withdrawal process.
We are pleased you are enjoying the selection of games, and we hope you continue to have a great experience with us.
Kind Regards,
LeoVegas
Besvarelse fra LeoVegas UK
Hello Ameer,
I'm very sorry to hear you feel this way. That is certainly not the experience we want for any of our players.
As a company fully licensed and regulated by the UK Gambling Commission, we are committed to fairness and transparency. We would appreciate the opportunity to look into what has happened. Please contact our customer service team directly so we can investigate your specific issue and work to resolve it for you.
Kind regards, LeoVegas
Needed help and the online chat person…
Needed help and the online chat person was great and resolved issue very quickly.
18. april 2026
Besvarelse fra LeoVegas UK
Hello Karen,
Thank you for the lovely feedback. We're delighted our team could help you so quickly. That's the level of service we always strive to provide.
Kind regards, LeoVegas
Besvarelse fra LeoVegas UK
Dear Joshua,
We acknowledge the positive feedback regarding our platform's ease of use and great odds. We are pleased to hear that customers are finding the experience straightforward and our odds competitive. We are committed to maintaining a user-friendly platform with strong odds across a wide range of markets.
Kind Regards,
LeoVegas.
Great games good rewards
16. april 2026
Besvarelse fra LeoVegas UK
Hi there Lynn,
Thank you for your feedback.
We understand that great games and good rewards are crucial for an enjoyable and satisfying experience.
We are committed to continuously expanding our selection and enhancing our offerings to ensure your continued satisfaction.
Regards
The LeoVegas Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.