I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Se mere
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Se mere
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Skrevet af virksomheden
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Kontaktoplysninger
Viale del Lavoro, 45, 25045, Castegnato, Italien
- lelit.com
4,1
God
226 anmeldelser
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disponibilità elevata
Disponibilità elevata. Cortesia, professionalità e premura per i clienti. Valutazione eccellente!
15. december 2025
Besvarelse fra Lelit
Buongiorno!
Grazie per averci inviato il suo feedback, lo apprezziamo molto!
Il nostro Servizio rimane a Sua disponibilità in caso di necessità.
Cogliamo l'occasione per augurare Buone Feste e un Anno Nuovo sereno!
Cordiali saluti,
LELIT team
Besvarelse fra Lelit
Hello,
And thank you so much for taking the time to send us your positive feedback!
Please reach out to us if you need support, we're always happy to help.
Kind regards from LELIT team
Excellent product
Absolutely thrilled with my Bianca V3 - it's a superb piece of kit. I read several reviews before purchase, which were all positive - only negative from some reviewers was build quality, but I'm happy to report, that for me personally the build quality is excellent. This espresso machine is fantastic for people who have a strong understanding of coffee and want to develop their skills further
3. december 2025
Besvarelse fra Lelit
Hello!
Thank you for your positive feedback, we really appreciate it!
We remain at your disposal for further support, and wish you an amazing cup of coffee with your LELIT Bianca, always!
Enjoy your cup!
Kind regards,
LELIT team
List of Lelit service agents
I recently requested a list of Lelit service agents in Victoria. However, the information I received instead was a list of Breville and Kambrook service agents dated 15/05/2018.
29. november 2025
Besvarelse fra Lelit
Hello,
Thank you for your feedback!
We are sorry that the information received was not as expected. We'll try to do better and send you a more specific detail for your LELIT product.
Thank you for your patience!
Kind regards,
LELIT team
Besvarelse fra Lelit
Hello!
Thank you so much for your kind feedback!
We're here to help, please reach out to us in case of any questions.
Thank you!
Best regards,
LELIT team
Unterirdischer Kundenservice
Bei mir hat sich nach kurzer Zeit der Holzgriff von dem Siebträger gelöst. Das konnte ich noch selbst reparieren. Aber dann begann das Holz zu reißen. Offensichtlich ist der Griff nicht für die thermische und physische Belastung ausgelegt. Nachdem ich dazu mehrfach Kontakt mit dem Kundenservice hatte, ich erst die Rechnung senden sollte, dann nochmal die Fotos (die ich bereits im Formular mit hochgeladen hatte), sagte man mir am Ende "Gemäß den europäischen Vorschriften ist der Händler für die Garantie und den After-Sales-Service der von ihm verkauften Produkte verantwortlich."
Man möchte dem Kunden (der eine Espressomaschine für 2.000€ gekauft hat) anscheinend nicht schnell und unbürokratisch helfen. Lieber tut man so, als würde eine Rechtsvorschrift einer kulanten Hilfe im Weg stehen. So funktioniert Kundenbindung auf jeden Fall nicht. Und ich werde jedem von dem Kauf eine Lelit (Sage,… die auch zu dem Konzern gehören) dringend abraten.
3. december 2025
Besvarelse fra Lelit
Hallo,
Vielen Dank für Ihr Feedback!
Es tut uns leid, dass unser Support Ihre Erwartungen nicht erfüllt hat.
Wir werden Ihr Feedback als Grundlage nehmen, um unseren Service zukünftig zu verbessern und noch besser auf die Bedürfnisse unserer Kunden einzugehen.
Unser Service steht Ihnen weiterhin zur Verfügung.
Mit freundlichen Grüssen,
LELIT team
Consulta sobre registro de una máquina
He consultado sobre el registro de una máquina y solucionaron mis dudas
25. november 2025
Besvarelse fra Lelit
Hola!
¡Muchas gracias por sus amables comentarios!
Quedamos a su disposición para el futuro y le enviamos nuestros mejores deseos.
LELIT team
Good experience with customer service!
Great! Clear communication, fast, really happy with the resolution
28. november 2025
Besvarelse fra Lelit
Hello!
Thank you for taking the time to send us your feedback!
We were happy to help, please reach out to us if you have any further questions.
Thank you!
Best regards from LELIT team
ottima assistenza clienti
27. november 2025
Besvarelse fra Lelit
Buongiorno,
Grazie mille per avere recensito il nostro servizio!
Rimaniamo a disposizione nel caso avesse bisogno di ulteriore supporto da parte nostra.
Cordiali saluti da
LELIT team
Great advice
Great advice for a beginning home barista delivered in a friendly manner with enthusiasm for their products and a desire to help.
26. november 2025
Besvarelse fra Lelit
Hello,
and thank you very much for your kind feedback!
We hope you'll enjoy every moment with your LELIT product and remain at your disposal in the future also,
Best regards,
LELIT team
Der Kundendienst hat schnell und…
Der Kundendienst hat schnell und kompetent meine Fragen beantwortet. Perfekt.
19. november 2025
Besvarelse fra Lelit
Hallo,
Und vielen Dank für Ihre nette Rückmeldung.
Wir freuen uns zu wissen, dass unser Kundendienst Ihnen die richtigen Antoworten gegeben hat.
Wir stehen Ihnen gerne zur Verfügung,
Mit freundlichen Grüssen,
LELIT Team
You never responded to my email and…
You never responded to my email and collided my case
25. november 2025
Besvarelse fra Lelit
Hello,
We are so sorry that you didn't get the support that you were looking for.
We will check internally and follow-up with you as fast as possible, and we hope that we can give you the right answers.
Kind regards,
LELIT team
Besvarelse fra Lelit
Buongiorno,
La ringraziamo per averci mandato un riscontro diretto!
Siamo contenti di leggere che il nostro servizio abbia soddisfatto le Sue richieste.
Rimaniamo a disposizione per ulteriore supporto, se necessario, e Le mandiamo i nostri
Migliori saluti,
LELIT team
Lelit Mara pl62t
Lelit Mara pl62t , con un problema, non scalda. Spedita a lelit per ben due volte in un mese ma non sono riusciti a ripararla. Fate voi
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Lelit
Gentile Sig. Talpo,
La ringraziamo per la Sua recensione che rimarrà per noi un punto di riflessione e input per migliorare ulteriormente il nostro servizio.
I dettagli del Suo prodotto sono stati analizzati dal nostro servizio assistenza, nel caso avesse ulteriori domande La preghiamo di continuare la conversazione con il nostro team di supporto, rispondendo all'indirizzo email che ha già usato precedentemente.
La ringraziamo nuovamente per la Sua collaborazione e Le auguriamo un buon proseguimento.
Cordiali saluti,
LELIT team
Had problems with my Lelit
Had problems with my Lelit Anna, communicated with Enrica at Lelit support. She was excellent. Very friendly and polite, absolutely no hassel dealing with her at all. Everything was done in a timely manner and everything she said she'd do, she did and did fully.
19. november 2025
Besvarelse fra Lelit
Hello!
Thank you very much for your kind works!
We are glad to know that our support has been efficient and our communication line has been coherent and in line with your expectations.
We remain at your disposal and wish you a nice cup of coffee with your Anna, always!
Kind regards,
LELIT team
Besvarelse fra Lelit
Hallo, vielen Dank für Ihr Feedback!
Wir werden unser Besten tun, um Ihnen immer dir richtige Hilfe anzubieten.
Vielen Dank!
Mit freundlichen Grüssen,
LELIT Team
Quick
Quick, very efficient and the part they sent me worked exactly as I needed to.
12. november 2025
Besvarelse fra Lelit
Hello!
And thank you so much for your kind feedback!
We're happy to read that our team has offerend you an efficient support.
We remain at your disposal, enyou your LELIT product!
Thank you!
Kind regards,
LELIT team
Horrible support
It took about 1 week for a response from the Lelit team. In that response, Lelit asked me to provide detail description of what went wrong, which I had already explained in my first email. If a further explanation is needed, it will end up being a lengthy email to explain. I did not respond, since my past experience is that the answer to my query will be insufficient and the response will typically be to provide more information. The best outcome was for Lelit to call me so that I can describe the issue.
15. november 2025
Besvarelse fra Lelit
Hello,
I am so sorry that you didn't get the support that you were looking for. I will go ahead and follow-up with you shortly and I hope that we can make this right.
Kind regards,
LELIT
Super helpful despite a few issues with…
Super helpful despite a few issues with a machine. Fixed the issue very fast.
18. november 2025
Besvarelse fra Lelit
Hello,
Thank you for your feedback!
We're happy to read that our team has helped to fix the issue.
We remain at your disposal, enjoy every coffee!
Kind regards,
LELIT team
Besvarelse fra Lelit
Buongiorno,
Grazie per il Suo riscontro!
Come servizio di supporto e assistenza rimaniamo a disposizione nel caso avesse ulteriori domande.
Cordiali saluti,
LELIT Care
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.