LekkeSlaap Anmeldelser 

53
TrustScore 4.5 ud af 5

4,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Too much to mention. Looking for accommodation anywhere in South Africa? Lekkeslaap will not disappoint. No matter what your requirements are, Lekkeslaap will have a place listed to suit your most spe... Se mere

Bedømt til 5 ud af 5 stjerner

The friendliness of the host and employee there was very good. They made my and my children's stay very comfortable. I would recommend the place to anyone. Very quiet location easy to get to places an... Se mere

Bedømt til 5 ud af 5 stjerner

I have enjoyed every stay, booked on Lekkeslaap. I love the Tier rewards levels, because getting rewarded for loyalty, benefits Lekkeslaap as well, because now we book even more!

Bedømt til 1 ud af 5 stjerner

Die slegtes plek om n "last minute booking" te maak Geen plekke kom terug na jou toe nie en as hulle doen is dit al veby jou book in tyd al se hulle daar is plek op die web site dan is daar net n r... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Feriebolig
  2. Ferieudlejning

Skrevet af virksomheden

LekkeSlaap is South Africa's leading accommodation booking app. We offer a seamless accommodation booking experience at thousands of getaways across the country. We believe in making travel as easy and stress-free as possible. That’s why we back our best-in-class booking experience with excellent customer support from our proudly local staff, available every day of the year until midnight. With more than 15 years' experience in local travel and millions of happy customers served, LekkeSlaap is leading the way in local South African travel.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

53 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 87 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(53)

47 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Don't trust them

We booked and paid for one night in Langebaan. The next day we received a cancellation notice. This forced me to book alternative accommodation. Two days later I get a confirmation that our accommodation is now available again. I explained to the landlord and the customer service agent that due to their cancellation I had to reserve alternative accommodation. They just stick to some technical booking system rule and is only paying back 50% of my deposit. Amazing how they could cancel and not pay back the full deposit. Don't trust them with nothing!

24. juni 2026
Uopfordret anmeldelse
LekkeSlaap-logo

Besvarelse fra LekkeSlaap

Dear Xander,

Thank you for taking the time to share your feedback, and for allowing us the opportunity to investigate and resolve the situation. We sincerely apologise for the frustration and inconvenience you experienced.

Upon reviewing your booking history, we found that two separate quotes had been requested, each with its own booking reference number. One quote was successfully confirmed, while the other was subsequently declined because the confirmed booking had already secured the available dates. The separate booking reference numbers were reflected in the communications you received; however, we appreciate that receiving both a confirmation and a cancellation was understandably confusing. We are sorry that this led you to make alternative accommodation arrangements.

We value your feedback, as it helps us improve the experience we provide to all of our guests.

Kind regards

Bedømt til 5 ud af 5 stjerner

User friendly app

User friendly app, always has great deals and frequent updates/reminders of your bookings. Always lists the most beautiful places

15. juni 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Lekkerslaap is awesome until you need a full refund

Lekkerslaap is awesome until you need a full refund. I couldn't go on holiday in Robertson in May 2026 due to the rains that destroyed roads, the owner agreed that I could get a full refund. I have been emailing and phoning back and forth with Lekkerslaap for over a month now. I either get "I will follow up with the accounts department" or they send me proof of payment of the refunds. I received ONE of the two refunds. Apparently the refunds were both successful BUT I only received one. They have given me all the reference numbers of their bank BUT my bank doesn't recognize any of them. I have also provided my bank statement twice proving that I have not received the second refund. Is anyone actually going to investigate this issue???
From Cindy

18. juni 2026
Uopfordret anmeldelse
LekkeSlaap-logo

Besvarelse fra LekkeSlaap

Hi Cindy,

Thank you for taking our call and for allowing us the opportunity to resolve this situation. We are incredibly sorry for the frustration this has caused.

As discussed, this is not a standard occurrence, and we want to assure you that we are looking into this urgently to determine exactly where the error lies.

We will remain in direct contact with you to ensure the matter is fully resolved. Thank you for your patience while we get this sorted out completely.

Kind regards

Bedømt til 5 ud af 5 stjerner

Will only use Lekker Slaap

Will only use Lekker Slaap. Booking.com allowed my Thee Imdloti Beach Unit to cancel my accommodation 2 days before leaving for me to run Comrades.

14. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great, convenient experience

From the website to the reminder WhatsApps, where you can quickly and easily log in and get the hosts details, the address to quickly put into your GPS is very helpful and intuitive

30. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My experience of using Lekkeslaap

Everytime I book accommodation through Lekkeslaap I feel valued as a client. Their end to end process... from initial booking to confirmation to reminders to reviews, is seamless, highly professional, and easy to engage with. I can't think of any improvements that need to be done... except maybe a little more rigour with confirming the accuracy of some accommodation venues.

30. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Ek het plek bespreek en dadelik betaal…

Ek het plek bespreek en dadelik betaal 3min later het ek kanselleer. Geld word nie terug betaal nie. Dit is nie asof ek maande of dae van tevore bespreek het nie. Dit is net 'n geldmaak storie. Ek het geld direk in Lekker slaap rekening betaal en dan se hulle nog die plek waar ek bespreek het, het gesê hulle gaan nie die geld terug betaal nie. Ekonomie is sleg en niemand het geld om te mors nie. Ook nie nodig om mense se geld te vat nie. Niemand gaan in diepte in om te sien geld word nie terug betaal nie. Ek het omtrent gesoek om dit te kry. Wou nie eers een ster gee nie.

13. maj 2026
Uopfordret anmeldelse
LekkeSlaap-logo

Besvarelse fra LekkeSlaap

Beste Adri

Baie dankie vir jou terugvoering. Ons is opreg jammer om te hoor van jou ervaring en verstaan dat die situasie frustrerend en teleurstellend moes wees.

Die kansellasiebeleid is op ons webtuiste sigbaar tydens die navraag proses, asook op die kwotasie en bevestiging wat gestuur word. Ons is egter baie jammer indien jy gevoel het dat die proses nie duidelik genoeg gekommunikeer is nie.

Ons sal dit baie waardeer indien ons die geleentheid kan kry om direk met jou oor jou bespreking en die omstandighede rondom die kansellasie te gesels, sodat ons die saak beter kan verstaan en moontlike oplossings kan bespreek.

Stuur asseblief jou kontakbesonderhede en verwysingsnommer na besprekings@lekkeslaap.co.za, sodat ons so spoedig moontlik met jou in verbinding kan tree.

Groete

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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