Excellent service as usual. Murray provided a methodical eye test and provided detailed explanations throughout which put my wife and myself at ease. Likely issues in the future were also discussed wh... Se mere
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Glasses, what new glasses? They’re so comfortable I forget I’m wearing them! Wonderful service - as always - from start to finish from Kate and all the staff in Old Town Swindon. Their patience at... Se mere
Amazing customer service and gorgeous, high quality products! If you’re based in Old Town, Swindon or nearby I highly recommend Leightons Opticians. Sebastiana and the team made the whole process a br... Se mere
My previous eye test was with a high street shoe company. The experience at Leightons could not have been more starkly different. They took their time with a very thorough, professional set of e... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Kontaktoplysninger
33 Wood Street, SN1 4AN, Swindon, Wiltshire, Storbritannien
- 01793522586
4,6
Fremragende
95 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic staff and service good choice............................hoices good premises
Fantastic staff and services always helpful and give good advice
14. maj 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you find our staff and services fantastic! It's wonderful to know you always receive helpful advice. Thanks so much for taking the time to share your positive experience with us. We look forward to welcoming you back soon.
Not a good eye test
Not a good eye test. Optician had too clean lenses she was using, then wondered why I couldn’t see. Said I couldn’t give definite answers Too come back when I wasn’t tired. Really ???? Don’t bother with this company at wood street swindon
22. april 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide, and we understand how frustrating that must have been. We’ll be investigating this matter with our team at Swindon to ensure it’s addressed properly. Thank you for your feedback, it helps us improve and provide a better experience for all our patients.
Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're delighted to hear you had a good experience with us! Our team at Leightons always aims to provide top-notch service. Thanks for taking the time to share your feedback. Do let us know if there is anything else we can assist you with in the future.
It was a very good experience
It was a very good experience. We are part of the family plan, and we received very good services.
I will definitely recommend Leightons Opticians.
Thank you!
20. april 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had a very good experience with us as part of the family plan at Leightons! Thank you for your kind recommendation, we really appreciate it. If you ever need anything else, just let us know.
Excellent service and a great store.
26. marts 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had such an excellent experience at Leightons! Thank you for taking the time to share your positive feedback. We're here whenever you need us.
Leightons is first rate !
Leightons is first rate. Quality staff who take the time to care. Cannot recommend highly enough !
20. marts 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had such a positive experience at Leightons! Our team always aims to provide quality care and support to our patients. Thanks for your kind words and recommendation - it means a lot to us!
It’s no fun getting old
As an opticians Leightons thoroughly deserve all the plaudits indeed.
I attended the Swindon Branch today, as usual an excellent optical appointment in every respect. What has caused me to include in my review was one aspect. After my optical appointment I always have an enhanced picture screen of my retina. So far so good. What happened next really flummoxed me, your colleague said, that all done all we need to do is your hearing test. I was taken aback. I said I have not booked a hearing test, the courteous response was, it’s free! I sense Leightons are targeting older customers like me to build up this other part of their business.
In my view a more tactful approach would have been to have emailed before my appointment date highlighting that they are into the hearing business giving me the option or otherwise to proceed or not. I’m close to eighty years of age and fortunately so far have excellent hearing
27. februar 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
Thank you for taking the time to share your feedback following your recent visit to our Swindon branch. We are very pleased to hear that you found your optical appointment to be excellent overall, but we are sorry to learn that the hearing screening aspect left you feeling uncomfortable. That was certainly not our intention, and we appreciate you raising the concern.
We would like to reassure you that we do not target older customers in any way. As an opticians and hearing care centre, we provide services for all adults over the age of 18, and a complimentary hearing screening is offered routinely alongside eye examinations. This forms part of our duty of care to ensure we are doing our utmost for our patients’ overall sensory health.
The hearing screening is intended as an additional level of service that we pride ourselves on offering. Even when hearing is excellent, the test can provide a helpful baseline record, which can be useful if hearing changes or deteriorates later in life.
However, we completely understand that patients may not always expect this to be offered during an eye appointment, and we appreciate your feedback regarding how this could have been communicated more clearly beforehand.
Thank you again for your comments. Feedback such as yours helps us improve how we explain our services so that patients feel fully informed and comfortable during their visit. We hope to welcome you back in the future.
Great for challenging children
My child is neurodiverse so taking her for eye tests can be quite a stressful environment. We have been a few times now and Murray is excellent with her. He is so patient and engaging and explains everything really well to us. We only go to Leightons now and see Murray. All the staff are great though.
16. januar 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear about your positive experience with Murray at Leightons! It's wonderful knowing he made your child's eye tests stress-free. Our team, including Murray, appreciates your kind words. We look forward to welcoming you on your next visit.
Helpful and professional staff
Helpful and professional staff. Brought appointment forward and did a thorough examination after I had vision concerns after an operation.
10. januar 2026
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had such a positive experience with us at Leightons! Our team always aims to provide helpful and professional service. It's great to know that we could accommodate your needs and offer a thorough examination to address your vision concerns. If you have any more questions or need further assistance, feel free to get in touch. Thank you for choosing Leightons!
Superb optician
Superb optician - very professional and knowledgeable and took her time to explain my options in terms of lenses types etc. 10/10.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Leightons Opticians & Hearing Care - Swindon
Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that your experience with our superb optician was so positive. It's great to know that you found her professional, knowledgeable, and helpful in explaining your lens options. We're grateful for your kind words and we look forward to seeing you again in the future!
The staff was very kind and helpful
The staff was very kind and helpful and suggested a good pair of glasses for my daughter and she loves it 💓
5. december 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear that your daughter loves her new glasses! Our team at Leightons always aims to be kind and helpful, so it's wonderful to know that this was your experience. If you need anything else, just let us know!
Excellent appointment.All staff were…
Excellent appointment.All staff were polite and professional.
8. december 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had an excellent appointment at Leightons! Our team always aims to be polite and professional, so it's wonderful to know we hit the mark for you. Thanks for choosing us - we look forward to seeing you again!
Amazing experience
Amazing experience. Make you feel comfortable and looked after
13. november 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had such an amazing experience with us! Our team at Leightons works hard to ensure all our patients feel comfortable and well looked after. Thanks for sharing your feedback, we really appreciate it.
I visited for an eye test
I visited for an eye test, and I found the staff to be very helpful and professional. They were courteous, attentive, and made the experience comfortable. Overall, I had a positive experience with the team
9. oktober 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had such a positive experience during your eye test at Leightons! Our team is dedicated to providing helpful and professional service while ensuring your comfort. Thank you for your kind words, we appreciate your feedback!
Extremely helpful and informative
Extremely helpful and informative
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you found our team so helpful and informative during your visit. Thanks for taking the time to share your experience - it means a lot to us at Leightons! If you have any more questions, just let us know.
Specific tests
I called up about some very specific tests I needed conducted. The person on the phone was very helpful and ensured that they could do all the tests I needed.
On arriving at the appointment the staff were very friendly and accommodating. The wait time was very short.
Once the tests started the optician kept me informed about everything that was going on and why it was being done.
No complaints from me.
15. august 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're delighted to hear about the positive experience you had with our team at Leightons! It's great to know that our staff were helpful, accommodating, and kept you informed during your appointment. Thanks for taking the time to share your feedback with us!
Very profesional friendly service
11. august 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you had such a positive experience during your visit to Leightons! Our team works hard to provide professional and friendly service to all our patients. If you have any further feedback or questions, feel free to get in touch. Have a great day!
Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear that everything was straightforward for you at Leightons! Thank you for sharing your positive experience. If you ever need anything in the future, feel free to reach out. Have a great day!
Good process and service
The process was easy to follow and the staff very helpful.
25. juli 2025
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Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear you found the process easy to follow and that our staff were very helpful. Thanks a lot for your positive feedback!
Lovely staff and service, as always!
The staff are always lovely to talk to and helpful at Leighton's Opticians and the wait times are never long.
Always eager to answer questions, and the optometrists are very knowledgable.
Been coming here since I was a little boy, so over 30 years! I always recommend them to people.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Leightons Opticians & Hearing Care - Swindon
We're thrilled to hear about your positive experiences at Leightons Opticians! Our team, especially the optometrists, pride themselves on being helpful and knowledgeable. Thank you for your loyalty over the past 30 years and for recommending us - it means a lot to us! Look forward to welcoming you on your next visit.
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