Leeds Bradford-airport-parking Anmeldelser 

I have just had to pay £118 for the use of your car park for about 1 hour and 30 mins. I dropped off my wife and 2 kids at your airport at approx. 15.56pm. I firstly drove through the short stay carpark which i believe is free for the first hour. then realised i will be longer, so i drove straight out (without parking up) and moved to the premium carpark. (where i have stayed before in the past and paid no more than i think £20). This is unbelievable day light robbery. even in the short stay car park it shows if you exceed 1 hour the fee is between £25 to i think £65. In the car park i stayed in , there was no indicators of the price so I assumed it will be by the hour. There are no signs and the car parks are confusing with too much information to read especially when you are driving as you don't get a chance to stop and look at the signs.

My advise to anyone is don't use the car parks. it cheaper and less complicated to get a taxi or a friend to drop you off.

Parked in the premium short stay car park. Seemed good value compared to other airports. Seamless getting in and out of the car park. Parking spaces generously sized. Only downside was still a bit of walk from terminal - nowhere near as close as Newcastle for example

We parked sensibly in between cars in what appeared to be a normal parking space that obstructed nothing , unfortunately I now realise that that we'd parked in an entrapment space and we received a parking contravention charge of £100 or £60 if paid within 14 days .
These entrapment spaces look like safe sensible places to park but they are intended to get you to breach their extensive parking terms that are printed on a noticeboard above head height on a post.
Be very careful where you park as excell obviously boost their profits this way, I've actually seen an article about MPs raising concerns in the H O P about their sinister trading methods .

We booked Meet and Greet at L/B.
Having had many positive experiences at Manchester we assumed this would be the same.
How wrong we were!
It was extremely disappointing and not one we would wish to repeat/book again.
Arrival process was fairly smooth.
We were instructed to meet in the free one hour car park where we met to complete the paperwork, we then had a good 5 mins walk to the terminal building, which we didn't expect either.
Return home in the early hours was shocking.
On contacting we were informed there were no drivers available to meet and greet us at the airport and we would have to get a taxi to pick our car up.
My Husband had suffered an injury whilst on holiday and walking was difficult, we had to return to the entrance foyer to book a taxi to take us to the collection point which was an industrial estate in Idle some 20 mins drive away to collect our vehicle.
Meet and Greet a 20 min car journey away? Certainly not what we expected.
The taxi was an additional £20 to collect our car.
The industrial estate was gated, however, in the early hours it felt a very remote location, car park was very dim, with limited lighting.
Our car hadn't been brought out to a space where we could access easily.
The car was parked tightly in among other cars in a dimly lit area, which we had to drive out to be able to load our cases into.
It was impossible to check for any damage due to the limited lighting, bearing in mind that they had driven it from L/B airport to the industrial estate so it may well have.
We were not informed of this off site parking at the time of booking, if we had we would certainly not have booked it.
It felt a very remote and uncomfortable location and not an experience we would like to repeat, a lone female had just picked her car up and was leaving when we entered, we spoke to her as she had been on the same flight she was quite shaken at the experience/location which like us she wasn't expecting.
We would NOT recommend, the booking clearly stated Meet and Greet.
We received an email for feedback, when accessing it displayed page not available??!! So unable to give.
For any future visits it will be back to Sentinel for us who provide an excellent service and its much more accessible than what was portrayed as Meet and Greet!

Offered a discount code and came to book. Nowhere in the booking process is there an option to enter a booking code.
Don’t offer it if it isn’t an option!!!

I would have given zero stars if I could. This company is the worst I have ever deal with.

I booked their Meet and Greet service as I was flying to Poznan in Ryanair. On line booking and receiving my booking confirmation went smoothly. As I was flying at 8:00 am and had a 30 min journey to the Airport, shortly after setting off from home as per their instructions I called 25 mins before I was due to arrive, and told to drive to the 1hr free parking car park and the driver will meet me there. I arrived at 5:25am and parked up. At 5:35 no sign of the driver, so I called the mobile on the booking ref again, and was told the driver is 8-10 mins away, just after 5;45 no sign I called again but the call was not answered, so I called on my work phone and got through straight away ( call screening maybe and did not want to speak to me?) called again and was told 2-4 mins now. Then I Received a WhatsApp call from a gentleman called Sonny, who advised the driver had gone to his car to set off to meet me, but had a flat tyre. Sonny then proceeded to tell me the driver had not counted the office, if he had a different driver, the time the girl on reception had allegedly called the driver, So. Y told me his mobile had been switched off so how could she know how far away the driver was???.

The driver finally turned up with other passengers he had collected, at 6:05. No apology just wished me a good holiday!

The return, my flight was on time and as soon as I arrived inside the airport at 11:45 I rang the same mobile number and was told 30 mins, I explained I had no baggage to collect so if they could come sooner it would help, however told up to 30 mins. I made my way to the car park and was there at 12:05. I waited, and waited, 12:25 no sign of the driver, so I called Sonny this time after been fed up of being lied to. Sonny said a driver will be there soon. Then the driver who picked up my car originally drove into the car park and dropped a family off, he then proceeded to approach me with his mobile in his hand an and said the driver was stuck in traffic due to roadworks and shows me the delay on his phone.
A further 15 minutes elapsed and to my joy it started raining, I called Sonny back and he said it won’t be long now about 2 minutes. This time the car did turn up at the time advised, which was 13:02 and it was Sonny who had my car, he got out with a white plastic basket full of keys and proceeded to tell me the reason the pick up was a new starter had mixed up all the keys and mine was lost!!!

Sonny apologised and said my experience on both the pick up and delivery was unacceptable and he would personally arrange a full refund even if it came out of his own pocket.

2 days later I Whatsapped Sonny to check if he had instigated the refund, he sent a email address with a customer support address for me to follow up.

I sent the email detailing all my issues and mentioned Sonny’s advice I should be fully refunded, Ireceived a response 2 days later asking for my car reg and booking number which I mentioned in my complaint email. A further 2 days elapsed so I followed up by email as there is no telephone number on their signatures and nothing on the web. I was offered a 20% discount off future bookings which Ideclined advising I would never use their services again and I wanted a 50% refund ( as a compromise) a further 2 days went by and I was emailed advisingmy request had been sent to the Meet and Greet Company.

25 days after I landed, Ihave still had no acknowledgment my refund has been processed soi have emailed them this morning to sort it out and I will be leaving on line reviews.

My advice pay the bit extra If you can afford it and have to drive to Leeds/Bradford Airport and pay to park up, if you want a stress free pre/post holiday experience.

Pickup was ok,on time , but when we went to get the car back we had to wait ONE HOUR AND FORTY MINUTES, we call them every 20 min to be told that the driver is on the way. I have explained that we have 2 small children, but it didn't seem to matter. This is absolutely appalling and i would not recommend ever

Car bumper had a scrape on it on our return,short stay car park,they won’t do anything about it they say claim off your insurance,feel ripped off as paid £100 for the pleasure of having my car damaged while in their care,not very happy

Booked parking. Turned out was in idle and that was at least a 20min drive. The company asked to be called on landing and despite this i stood around waiting for more than 30 mins.
The car park was licate din an industrial site.
Total mess up on my behalf for not realising but wont make this mistake again

Horrendous experience at LBA from start to finish of our family holiday. Two of our bags were not loaded on the outbound KL1024 on 13 Feb flight and delayed 4 days reaching our destination. Then today 23 Feb none of our bags made it to LBA on KL1019, KLM cancelled our flight yesterday and then LBA charged us an extra £38 parking and then lied about the machine providing a receipt so we can make a proper claim from KLM.

Despite the investment in new infrastructure at LBA, there clearly isn't any investment in the staff, no empathy and it all about revenue generation. Probably the worst airport in the North of England at the moment. If I was part of this senior leadership team would be ashamed and as an owner worried for my investment. Come on LBA pull your socks up!

Sentinal car parking Great service no hassle wasn’t waiting long either departing or arriving. met by a friendly , courteous driver called tony who went above and beyond even helped us off with our suitcases a credit to the company

We booked via Holiday Extras with instructions Short Stay Car Park, These clearly state "Stay in the Right Hand Lane" which we did and arrived at the Premium Car Park, which is situated on the right and clearly signposted. Given there is significant building work, road alterations, poor lighting, poor signage and the signage for the Short Stay Car Park is not visible as you drive from the roundabout.
As we approached the Premium Stay Car Park (on the right) clearly we had no option but to stop since the option to go forward was into another pay zone or the Premium Car Par which was also a Pay Zone. Since there was no option to proceed without incurring a Pay Zone we stopped the car (With engine running so not stopped but stationary whilst we asked for directions). The Premium Car Park kindly let us through and it was apparent that many had similar experiences, and were given further directions.
We got a fine for stopping to ask direction! You couldn’t make it up. We’re not paying and will go to Civil Court if necessary.

Awful service. Car collected fine, however on return we had to wait nearly 1 hr for the car to be delivered to us. 2 weeks after getting home. Parking charge at the Travel Lodge Leeds Bradford Airport, as they parked the car in here for 4 hours and didnt pay a ticket. Tried to call customer service to sort the fine. Told to send it to "info@compareparkingdeals. co.uk and they will sort it. 2 weeks later, fine still not paid. Customer service said its ok, they will sort it. I said "no its not ok, i shouldnt have to be chasing you".

Typically very blase.

Avoid using them and always use Sentinel. I only switched because they were £8 cheaper and it was meet and great. What a fool i was.

After having a nearly two hour delay on our return flight home we made our way to the Meet & Greet hut to collect the car. It was about 4 in the morning, absolutely freezing cold and were stuck in a queue outside of the hut for approx 15/20 mins. This service needs improving upon as the one chap that was working in there was dealing with both departing and returning flights. Thought we would give this Meet & Greet a go but will definitely be returning to Sentinel who are first class.

Airport used to be good but as it’s developed it has got worse and worse to the point after the last time that I would no longer use it. Specific things to be aware of:
- Security queues running out of the building and taking 2-3hours, of course you can PAY EXTRA to fast track, so factor in the time or additional cost.
- Picking up and dropping off is a nightmare, of course there is a free zone miles from the terminal at the mid stay carpark (never seen that at any airport ever!) add another 30 minutes to check in time. Everything else is under camera surveillance, so don’t try it, fines £70-100.
- There is a pick up /drop off zone by the terminal, guess what, that 2minute drop off = £7 for family and friends or added to your taxi fair ! By the time you see the sign you are committed, if you stop you get fined, you can’t turn, it’s all one way - you will get fined !

You get the message, the airport and council onto a massive money fleecing exercise, on top of the lack of any viable public transport option to get there. Better just go to Manchester, Newcastle, East Midlands etc and give Leeds a miss.

Great there is a free pick and drop off, trying to explain to someone how to find it ! Road takes you to right and your done, no escape from either £14 short stay or £9 plus for drop off Both daughter and wife missed and ended up in pay ones. To make things worse turns out they were in EV which are free but only if you ask at pay point , not well advertised. What is it with UK where everywhere wants to fleece you .

Someone who built the layout was and absolute idiot... When exit short stay car park and pay 14 pounds and exit it, I was not able to get out at the point of exit as car is not eligible. Turns out there is no way to get out in other way.

I parked for 2 hrs in the mid of stay car park £68 unbelievable

I had pre-booked my airport parking, but had inadvertently booked the incorrect departure and return date (1 day too early in both cases). I had to take a ticket at the barrier and on return was told to speak to the attendant via intercom on the way out. I explained the situation, gave her my booking reference and was immediately allowed to leave without any further payment, refunds or anything else. Great, straightforward customer service!

Went to pick family up from usual pick up/ drop off as I did last year without any issues.
This time they have put a height restriction in which I was unable to get the vehicle under.
Cars behind me backing up
I had to reverse out after the cars behind had moved back a bit.
Why put the height restriction in? Some cars are taller than others and after last year getting through ok?
Wasn’t clear that I could use left hand bus lane until I googled it.
Just beware the height restriction is 1.9m.