Leaders - Kings Norton Anmeldelser 

128
•
TrustScore 4.5 ud af 5

4,6

1880 Pershore Road, B30 3AS Kings Norton, GB

•

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Having read some of the recent reviews of Leaders, I couldn't agree more with all of them. Hannah was an absolute delight from start to finish when showing me around a property. All my questions were... Se mere

Bedømt til 5 ud af 5 stjerner

Hannah was very professional throughout and answered every question we had. We had a very warm welcome when we entered. I texted that I would be a few minutes late and she was very kind and understan... Se mere

Bedømt til 5 ud af 5 stjerner

After seeking valuations from various estate agents, we chose Leaders in Kings Norton. They were professional, friendly, helpful but most of all, realistic. They attended all of our viewings and were... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I’d like to thank Hannah AG for her fast responses to my emails as I am a first time renter. I was able to call and email her to ask any questions regarding the property and the service was lovely.


Virksomhedsoplysninger

  1. Boligmægler
  2. også i
  3. Ejendomsinvestering
  4. Ejendomsudlejning
  5. Opmålingssagkyndig
  6. Vurderingsmand

Om Leaders - Kings Norton

Skrevet af virksomheden

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Skrevet af virksomheden

Whether you are looking to sell or let your home, our teams are on hand to help.

Kontaktoplysninger

  • 1880 Pershore Road, B30 3AS, Kings Norton, Storbritannien

4,6

Fremragende

TrustScore 4.5 ud af 5

128 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 96 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(128)

2.517 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

We’ve recently moved to Birmingham from…

We’ve recently moved to Birmingham from London and after having dealt with a multitude of dodgy agents we really came into the Birmingham market extremely cautious and not knowing what to expect. We had an amazing letting agent Louise Kulczycki, who really went the full nine yards for us. She was responsive, flexible and super supportive. She has a wealth of knowledge about the area which was a huge plus and gave more details than we could ever dream of! We were able to decide on a property quickly and the process was refreshingly smooth. I strongly recommend them to anyone I know planing to move in the area or considering relocating to Birmingham.

20. december 2022
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Besvarelse fra Leaders - Kings Norton

Dear Theron

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

They are Definitely the Leaders

I am pleased and honoured regarding the service provided by Leaders especially from Claire Ayers and Sue Carter. The whole experience through them is very friendly and exceptional. I would highly recommend them as they are definitely the Leaders in the property GAME .

5. januar 2023
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Besvarelse fra Leaders - Kings Norton

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 1 ud af 5 stjerner

Dear Leaders,

Dear Leaders,
With sadness in my heart I write this to you as I am in the code at 12:52am where I moved into a house yesterday and by today the door is faulty and I can’t gain access into the room I paid for.
All attempts to open the door proved abortive and here I am with no jacket, asthmatic and drenched in the rain. I just want to say thank you for renting out without checking all furniture and fittings.

24. december 2022
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Besvarelse fra Leaders - Kings Norton

Dear Ok,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Bedømt til 5 ud af 5 stjerner

The best!

Aimee is always so helpful and so on point with all the queries we have .
Whenever I have emailed/phoned with a with a query, Aimee has always responded swiftly and has looked into the matter and has it resolved in no time .
Excellent customer service.
Thanks Aimee!

5. december 2022
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Besvarelse fra Leaders - Kings Norton

Dear Mikail

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

Aimeee at Leaders King's Norton has…

Aimeee at Leaders King's Norton has been sooo helpfull & always keeping us up to date with any progress..
The boiler had gone & they fitted a brand new one in 👌🏼👌🏼
We was really happy with the quality service & Aimee was most lovely to correspond with too.. Always friendly & helpfull 👌🏼👌🏼

10. november 2022
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Besvarelse fra Leaders - Kings Norton

Dear Nina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

Issue quickly resolved... great service!

I had an issue with a mistake innocently made and Aimee from Kings Norton was straight onto the issue and helped me right away, i really appreciated this she was really helpful!

3. november 2022
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Besvarelse fra Leaders - Kings Norton

Dear Courtney

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

Excellent service with Leaders Kings Norton

We have been tenants with leaders for the past 2 years. They have been an excellent estate agent, helping us find a house in the peak of the COVID pandemic and being readily available for communication every time we have needed it. Our property manager Aimee Taylor has been very helpful with any request. I would happily recommend Leaders in Kings Norton to anyone looking to rent.

5. oktober 2022
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Besvarelse fra Leaders - Kings Norton

Dear Luke

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

Leaders helped secure my long term tenancy

Big thank you to the Property Manager Aimee at Kings Norton Birmingham. I was worried for quite a while regarding my future tenancy especially during these tough times and needed a more secure contract at my residence. Aimee did the leg work to get things completed with my landlord and did it in good time as well. Thank you.

4. oktober 2022
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Besvarelse fra Leaders - Kings Norton

Dear Lee Cookson

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

I have just completed a purchase…

I have just completed a purchase through Leaders, Kings Norton and Claire Ayres was outstanding throughout the process. She was readily available to address all our enquiries right from the first time we viewed the property to the date we got the keys. I will also like to thank Sue Carter who ensured that the purchase progressed as expected. Outstanding experience. Thank you.

9. september 2022
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Besvarelse fra Leaders - Kings Norton

Dear Benjamin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

House sale

Can't recommend leaders enough. Everyone who dealt with the house sale were extremely professional. Sue Claire and team. Thank you all so much for everything you did for us.

7. maj 2022
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Besvarelse fra Leaders - Kings Norton

Dear Lynn

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 4 ud af 5 stjerner

Very pleased with the service from…

Very pleased with the service from Leaders, Kings Norton.

14. september 2022
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Besvarelse fra Leaders - Kings Norton

Dear Pamela

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Bedømt til 4 ud af 5 stjerner

A little care goes a long way

I raised a concern regarding the fences that are owned by the property next door to move that were in a state of disrepair; I recieved a professional and kind response from Aimee Taylor stating that a contractor will be visiting the property to assess for repairs; I had stated in the email that I had recently moved in and was touched by Aimees’ thoughtful response to my email regarding my recent move- a little care like this costs nothing, and this little act of kindness and humanity was gratefully received after a manic Monday at work. I would happily recommend Leaders kings Norton to friends and family that were looking to rent/buy/sell as a result of this positive exchange as it shows they care about people, not just properties.

4. september 2022
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Besvarelse fra Leaders - Kings Norton

Thank you again for taking the time to let us know how we did. We really appreciate it!

Bedømt til 5 ud af 5 stjerner

Very happy with how mahema from the…

Very happy with how mahema from the kingsnorton branch delt with my inquiry as to how to report a repair online she went above and beyond and also sent me a link to make it easier for me ,so thank you mahema for the great service. 😊

27. august 2022
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Besvarelse fra Leaders - Kings Norton

Dear Debbie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

⭐️ Aimee Taylor​ ⭐️

I have recently moved in to a property with leaders and there have been a few things that have needed sorting . Aimee Taylor​ who is my property manager has been a star ! She has put me at ease and answered any of my questions quickly and got straight on to anything I have put forward to her .

25. august 2022
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Besvarelse fra Leaders - Kings Norton

Dear Mrs Mason,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

I would like to say that you have the…

I would like to say that you have the best Sales Agent/Negotiator in Claire Ayres. I would not hesitate to use Leaders in the future thanks to her. She is outstanding. She calls after most viewings to give updates and feedback. She deals with your case as though it was hers. In my 5years in this industry, I have never seen a better Estate Agent like Claire. I also want to give great feedback to Sue Carter my Move Manager, she followed up to ensure there are no delays whatsoever. Very impressed. Charles Avworho of Prized Properties Ltd

5. august 2022
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Besvarelse fra Leaders - Kings Norton

Dear Charles,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Bedømt til 5 ud af 5 stjerner

Mahema - Leaders shining star

Well what can I say about Leaders. Absolutely brilliant.
The whole process,.from setting up my tenancy, to moving in it was plain sailing all the way and the staff are lovely.
Where they really shine is Property Management. My Property Manager Mahema is an absolute gem! I had problems with my Housing Benefit, and she was so supportive and full of advice on ways to get my issue resolved. She helped me through a really stressful time. Leaders Managers should take note of this lovely young lady. She is a credit to you and she deserves a huge pat on the back. She's always at the end of the phone or on email, eager to help. Her customer service is superb and I seriously can't thank her enough. Even when it comes to repairs, she ensures the job is complete. Mahema you are a credit to Leaders and they are very lucky to have you. I'm so grateful for everything you've done.

29. juli 2022
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Besvarelse fra Leaders - Kings Norton

Dear Claire,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

As usual Outstanding

As usual Outstanding. !!! Well done Chelsea and Natalie and Louise. As we are Building our property portfolio it’s important to have no head aches as u know this team have ur back. I’m just glad to have these guys daily managing these properties and sorting me out. On point guys. So blessed I have such a fantastic work relationship with these guys. I’d be scuppard without this team working their socks off to help me get the right tenants into the properties (that’s so important) also managing portfolio when things crop up. Well done and hats off to newest member Natasha, great work on finding those new tenants for me. !!

25. juli 2022
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Besvarelse fra Leaders - Kings Norton

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Bedømt til 5 ud af 5 stjerner

Sue Carter (move manager) and Claire…

Sue Carter (move manager) and Claire Ayres were fantastic. Kept me informed and up to date throughout and always there to help with any questions and were answered very swiftly. Above and beyond service.

21. juli 2022
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Besvarelse fra Leaders - Kings Norton

Dear Laura,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Bedømt til 5 ud af 5 stjerner

Claire and Sue have been absolutely…

Claire and Sue have been absolutely excellent throughout the process of purchasing our new flat. They've been great at communicating and happy to help with and little questions at all. Really really grateful and highly recommend!

8. juli 2022
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Besvarelse fra Leaders - Kings Norton

Dear Beth,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Bedømt til 5 ud af 5 stjerner

Excellent service and in record time!

On behalf of my wife and I we would like to say a big thank you Louise for the excellent service you have provided us by securing and arranging a new tenant for our property in record time!!! Everything went so smoothly. Please pass on our many thanks also to all the other team members from Leaders involved in the process, particularly Mahema.

4. juli 2022
Uopfordret anmeldelse
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Besvarelse fra Leaders - Kings Norton

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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