LazyLawn Anmeldelser 93

Had the work carried out a month ago and thought I would leave doing a review until I had time to see how it had bedded in, it looks good and with the amount of rain we’ve had lately it drains incredibly well, Craig and the installation team were polite and extremely tidy throughout the installation and done a very good job
The downside of the process was installation moved twice and a attempt to move a third time did not go down well, also was meant to completely cover a manhole but cut around it instead and when this was brought up with the area rep was told I think it’s looks good, not the response I was expecting, yes looks good but not what was agreed, also they over ordered a bag of aggregate and came to take it away two days later which was fine but no sign of an offer of a refund for the £80 it cost which I presume I paid for in the quote, the offer would of been nice and showed professionalism.
Overall a nice finish but a few things that has put a dent in the overall experience

Recently had artificial grass fitted, and from the first visit with Hannah right through to the finished result, the team were professional, friendly, and hardworking. I’m really pleased with how it looks — excellent quality and a great price!

Great service from start to finish. Steve from Lazy Lawn Sandbach was brilliant. He came out to do a site visit and was very helpful and informative. He then slotted us in to have our lawn done 4 days after. The result is amazing, and our dogs love it. It looks and feels great, fantastic quality product and service. Steve and Cole worked so hard to fit it, they were very tidy and did a wonderful job. I would definitely recommend Lazy Lawn Sandbach, cannot fault anything. Wish we had done it years ago, we can now look at a perfect lawn all year round. Thanks Steve, for such outstanding service and a life changing product.

Quite simply the worst experience imaginable. You book them to do your lawn. They don’t turn up. You chase them. They do not reply. You escalate to head office - you’ve got it, no answer.

I’m now having to escalate my complaint further at enormous time wastage and distress.

AVOID, AVOID, AVOID.

Would highly recommend Haydn and his team who completely renovated our garden in two days and it looks absolutely amazing

Everything went to plan. The installers Chris & Cam were excellent. Very Happy with the lawn

Sent some shocking coloured grass for the nursery school I agreed to repay the stocking fee to return but a month later still no collection . Poor communication and no reply.

Really happy with our new LazyLawn! The team were friendly, quick, and did a great job. The lawn looks natural, and we don’t need to worry about muddy patches anymore, particularly after the dry weather this year (even up north!). Would definitely recommend!

From intial contact with Amanda, to having Haydn come around and quote, it has been plain sailing.
The job was scheduled for October and we opted for a fit in if availabilty arose, and they kept their word and offered us a cancellation slot.
The work from Haydn and the team is fantastic, and offered help if i needed to replace the rotary fixing if it ever needs it, as the grass will out perform the lifespan of it.
Truly pleased with the whole experience, thank you Amanda, Haydn and team 10/10

Bought a small section of synthetic lazylawn for my holiday property. Straight forward to install to the concrete base, and made a big difference to look and feel of the garden area. Can’t fault the customer service team and their help with getting it delivered.

I was due to have my lawn fit after a 6 week wait and the franchise stopped their business so with 3 days to go, I wasn’t getting a lawn.

I contacted head office, explained the situation, was told I would get a call back the same day or next, I haven’t had any contact and I’m now left with a lawn of soil. Terrible service for a customer that had already placed the order and then cancelled

From start to finish a great experience. Hannah gave excellent advice. The work men were super polite and worked very neatly and tidied up. The grass looks amazing. Super happy. Will absolutely use this company again!

If I could put 0 stars then it would be 0 due to the fitting customer service !
The fitters supposedly glued the grass to the concrete but within 4 hours, it was lifting so they came back out and added another layer of glue. This was left for 24 hours and when checked it was still not stuck to the concrete! Their argument was it should not be fitted in the rain but still fitted it in the rain then when spoke to someone else, said it can be fitted in the rain. Then someone else came unannounced to glue it for a third time but still lifted straight back up! 3 layers of glue could be felt when walking on it by this point.
We eventually said forget it and we will glue it ourselves. When doing so, we have noticed an 8 inch slit in the grass, which was made without permission to make room for our gazebo screws. I would never have signed off on this if asked but the fitters said it was not noticeable and was not big enough to trip.
I contacted Chris to say about it and he said “just glue it down” “what do you want me to do about it” “I’m not discussing it with you further”
Disgusting company. Wish had just kept our old grass !

Josh and his team worked very hard and long hours for 6 days to finish my garden. Great work, to high standards and very professional. We are so pleased with the results, my garden looks amazing.
Thank you

I was privileged enough to have Lazy Lawn North London do my garden, 3 hard working men for 2 days. Never in my life have I known such kind, respectful, understanding and clean workers and the finished job is perfect. Thank you.

I can highly recommend the work which is carried out by Josh and Chris from Lazy lawn. They work extremely hard, are totally reliable, take pride in their work and they produce an amazing final finish. They’ve been back twice to carry out repairs on my lawn which were caused by third parties and they have restored the high standard of finish each time. Great service from installation to aftercare. Wouldn’t hesitate to recommend to any prospective clients.

This is the reply I got from lazy lawn about the damage that has appeared on my lawn, what a joke

Firstly, thank you for your repeat custom, but sorry to read your disappointment and comments. Over time all artificial grass can become flatter through use, just like a home carpet and is not a fault. A credit has been offered in line with the warranty. As a family run business we do care about all our customers and projects and we act honourably in line with the terms and conditions.

Firstly the carpet in your home is walked on everyday and not a few times a week and less in the winter, the compensation ( 55%) you offered only covers the grass, even if you replaced the whole lawn I’m not a lawn fitter someone who specialises in this area has to fit it,The lawn and foundations were laid perfect by Josh & Hannah the fault in the grass( not the foundations ) means the lawn has to be replaced and I feel this cost should of been covered by yourselves and not the customer ,looking through the reviews it looks like a lot of people when they have a problem get fobbed off,
Lazy lawn are great taking your money BUT when there’s a problem, it becomes your problem

Initially very good. Good job fitting.
Sheets of Astro have now come apart (1.5 years on).
Phoned them up, had a reply about them getting back once someone was in area. That was May 2024, it is now 9 August 2024.
Fogged off via email repeatedly.
Terrible aftercare!
Be aware

We had our artificial grass fitted by Lazy Lawn in February 2024, after a couple of weeks we noticed the edges were lifting. The green sealant is not fit for purpose as there is nothing for it to attach too. We contacted Lazy Lawn who did arrange for someone to come out and repair it. I did ask for the rest of the garden to be checked and repaired if necessary. The guys did come out and used the same green sealant as before. When speaking to Emma Cunningham I made it clear that if this was to happen again then we would require a wooden batten fitting and then the grass fitted to this which she absolutely agreed too. In April 2024 we contacted Emma again as the same problem had happened. I was ignored by email and calling her mobile so I contacted the office which she answered the phone. She requested that we take photos of the problem and she would speak to the fitters and get back to me. I received an email from Emma which said........

Thank you for your email, I have spoken to management and they have advised the following.

There is no need to glue the edges at perimeter, as this allows for expansion and contraction of the grass during warmer weather - the grass should not be lifted/tampered with as this may void your warranty.
The previous rectification was done as a goodwill gesture, as we suspect that the grass was brushed using incorrect tools. We recommend simply using a stiff brush only.
We can rectify the issues but it will be at cost price when we are in the area.........

The electric grass sweeper we had used if specially sold for use on artificial grass and we lifted the grass to take the photos. Now its our fault as tampering with the grass may void our warranty.

We were so shocked at this response. Why would be pay a company to return to use the green sealant again which obviously does not work.

We have since done some investigation and had various companies come and have a look at the grass and everyone has said it is good quality grass (Thank you Lazy Lawn for getting this right) but they have not finished it off correctly and what has been used is useless. Also they cut a section of the join a bit too short and just filled it with a strip of grass and glued it down.

We are now having to someone else to come and fit a wooden batten and fit the edges correctly at a cost of £800.

Thank you Lazy Lawn for your disgusting after sales.
Please do your investigation before placing orders with Lazy Lawn.

South London: Efficient installation, good communication. Happy with product.