Great quality turf and delivery driver was here when expected even alittle early in the morning which was perfect. Price is competitive. Only reason for a 4 star review is because no fixings were prov... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Simple straight forward web site with prices being very competitive. Delivery updates were excellent and driver turned up on time and placed it exactly where I wanted the heavy roll of grass. Well don... Se mere
The variety of artificial grass from Grass Direct was amazing! I requested a few samples from each range which arrived super quick. I placed the order over the phone as I had a few queries. Josh was e... Se mere
Simon was very kind, helpful and talked about the different kinds of fake grass. My son came with me as well. My son was surprised at how easy and quick it was to choose the kind of grass I wanted,... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Grass Direct is the home of the UK's largest selection of artificial grass. We have a range for every home and budget, with unbeatable prices in-store, online or over the phone. Our price-match promise means you won't find our artificial grass ranges cheaper. If you do, we'll match the price and knock off a further 10%! We refuse to sacrifice quality too, which means all of our grass ranges come with an extended warranty to give you peace of mind on our products. Don't just take our word for it... Order your free samples today and see for yourself. * Nationwide Stores * * 6 Free Samples * * Fast, Chosen Day Delivery * * Finance Options Available *
Kontaktoplysninger
Storbritannien
- 03308 185 550
- sales@grass-direct.co.uk
- grass-direct.co.uk
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good Customer Service and Delivery
Great service from ordering the grass in store very helpful and knowledgeable to delivery updates regularly and friendly service. Would definately recommend.
Excellent product,serve & delivery
Great service, easy to order & staff very helpful. Our grass was delivered on time & as stated. Love the product 😃
Poor delivery service and handling of complaint
Ordering of the grass was fine and easy process but everything after that has been an awful experience. When the grass FINALLY got delivered, after a 4 week (told it would be 3/4days max) wait and the 5th time they told us it would be delivered the delivery man was rude to me as I couldn’t help him lift a 125kg tube of grass off his van due to being heavily pregnant. He then dragged the grass over our slabs in the garden and damaged them and the grass. This put holes all along the top and 3/4 way down of the grass. We couldn’t cut it off as we needed the amount of grass we ordered. During a complaint to customer services about the delivery of our grass and what state it was in we were told that as a ‘gesture of good will’ they would give us £30 and that would be the max they would give. The order was well over £400 so not even 10% of the total amount. I have asked for someone to call me multiple times as she I do call the people I need to speak to ‘they’ve gone home’ so i’m waiting on a reply. The service and delivery of the grass haven’t been a good experience and I wouldn’t recommend this company at all and would never use again in the future. If I could give 0 stars I would.
Cracking experience
Cracking experience! Both Tim and Paul at Doncaster very very helpful!!!
Sample arrived in a A4 size box sample…
Sample arrived in a A4 size box sample was 3inch X 4inch
Brilliant selection of artificial grass
Brilliant selection of differing quality grasses at very competitive prices. Staff were knowledgeable, helpful and friendly.
Bad delivery service
The customer service has been fine. I am a gardener and booked for a delivery so I would have the turf in advance of my job.
The grass has never shown and now not in stock. Fortunately they have swapped it for me which I am grateful for but the job wont be completed until 10 days after it should've been.
They have tried to put it right but the inconvenience cant be. The grass should be top quality when it arrives. It normally is.
Absolutely woeful!
Absolutely woeful!
Ordered two large pieces of artificial grass early March. Website gave a delivery date on the 19th of March. All good. Dug out and prepped the area all ready for the grass on the 19th of March, got to the day and chased delivery to be told the website shouldn't have given me that date and that it was a special order and would have to come direct from manufacturer. This is in spite of several emails and text telling me the order was on its way.
Highly irritating but occasionally these things happen. No firm date given just "a few weeks" until it'd arrive. Got an email last week stating delivery would be today, the 15th of April Again arranged for my installers to be on site for today. Called yesterday as online tracking portal was still showing they were awaiting stock, got a callback 5 hours later to assure me that there'd be no issue and delivery would definitely be the 15th.
Lo and behold, phone call this morning to say due to routing issues that the order hadn't been dispatched and wouldn't be sent til next Wednesday the 22nd. Suspect product still not in stock and this is a feeble excuse. Asked for a full refund, we'll see if this arrives any easier than the grass.
Great quality and service
Great quality turf and delivery driver was here when expected even alittle early in the morning which was perfect. Price is competitive. Only reason for a 4 star review is because no fixings were provided to secure the turf down. I think if this is added when selling turf would be fantastic.
Simon was very kind
Simon was very kind, helpful and talked about the different kinds of fake grass. My son came with me as well. My son was surprised at how easy and quick it was to choose the kind of grass I wanted, the membrane and pins. Simon explained how long the order would take, any charges so that I could make an informed decision. I cannot wait for my fake grass to arrive and so glad I visited the shop in person.
Fantastic service the girl was really…
Fantastic service the girl was really helpful and knowledgeable, defo use again
Very good quality
Very good quality, price is very competitive, very good service by store and delivery team. Thank you grass direct Orpington branch.
Excellent service from start to finish
Excellent service from start to finish. The in‑store experience was great, with clear displays, a knowledgeable assistant, and very competitive prices and discounts. After purchase, I needed to amend my order and this was handled smoothly with no issues at all. Delivery was exactly as promised, on time, and the driver went above and beyond to manage a tricky kerbside delivery. Highly recommended.
Was ok but wanted more cusioning bit…
Was ok but wanted more cusioning bit too thin, ended up buying from someone else. But thank you.
Impressed from start to finish...
I was very impressed from start to finish. Customer service was great, delivery was arranged and arrived when stated and the grass was perfect.
Im so happy with the quality and my garden looks amazing. I really couldn't recommend enough . Thank you .
First class service
Simple straight forward web site with prices being very competitive. Delivery updates were excellent and driver turned up on time and placed it exactly where I wanted the heavy roll of grass. Well done first class !
I ordered and payed for a certain grass…
I ordered and payed for a certain grass and it got discontinued so I was offered a much better grass for half the price and was really happy due to this being your problem.
Very satisfied with my purchase.
Very satisfied with my purchase.
My son bought this grass previously and looks fantastic
Very helpful staff.
Fantastic service very friendly will…
Fantastic service very friendly will definitely recommend you to all my friends 🧡
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








