Latitude50 Anmeldelser 71

We had a lovely stay at drum fish great location, property well equipped great views, the only little thing I would say is the key safe by the gate needs to be placed in a different position so you don’t have to keep jumping over the gate, other than that it really is a great place to stay.

We stayed at Treperran for a week from 17th May 2025. Absolutely beautiful stay, very clean, comfortable beds, everything was there that we needed for a perfect stay. We will be back! Thank you.

We stayed at Keiro Veor, the most amazing house and grounds. The decor is exceptional. A true escape.

Stayed at Rockhaven for a special, big birthday get together with family and friends. 8 of us plus dog. Loved the property, plenty of space for us all, gardens and facilities were great - only issues, one very hard bed and bins not emptied outside. Not stayed in Rock before, it was lovely, got to do all the usual beaches and bars, fun was had in Padstow at Obby OSS day, and the local fish and chip shop - one of the best I’ve had. We hope to be back!

The property (Meadowside) was lovely internally, beautifully equipped and furnished. Very clean, very lovely open plan set up with a lovely balcony and seating area. Garden was OK if a little disappointing and quite a steep stairs climb down to it. (Also a bit unkempt but not really an issue)
Also situated perfectly with very easy access to the golf course for walking and the beaches and bars at Rock and Porthilly. We would definitely book again.
Although dogs allowed and we did have one, it isn't ideal for dogs with strict rules but it was OK.

We stayed at Maleny in Polzeath - a stunning and well appointed property with incredible views across the beach to Pentire Point.

We stayed in Pips Cottage, which seems to have been renovated nicely in recent times. It has everything need for our stay, although would question its capacity for "sleeps six". With one bathroom and quite compact- which is may be why its not rented out much.
We had a couple of house keeping issues that were dealt with promptly and professionally.

From start to finish, the team at Latitude 50 were great. This is the 2nd time I have booked through them and will do so again next time I visit Cornwall.

1 The Parade - Polzeath

Sadly a real let down this one and our first and probably last rental through Latitude 50. We were told it was the first time that the property had been rented out by the owners. Firstly there is no welcome book so you are on your own trying to work out how things work. The balconies were in a real mess with dead plants, dirty windows and piles of sand. The place was not cleaned properly for arrival. We were told on arrival that one of the heaters was not working and the toilet seat was broken … they offered to fix but no one wants tradesmen in when they are on holiday so we declined. Luckily we were a group of lads so not a problem. Shower heads were broken, lights didn’t work and things were generally tired. Radiators were rusty and plenty of damp to be spotted. If I was renting my place out for the first time you would make sure things were right for people. The plus side is the location is great and it’s a nice flat. The coffee machine exploded so keep away from that if you rent the place. On the downside if this is a rental for 8 people there is only one parking place. If you are here to cycle there is no cycle storage. If you are here to surf there’s no where to store surfboards or wash and hang wet suits. The place is ideal for beach sitting and walking really and as a general base. Kitchen needs more equipment really to prepare food properly. Looking at the website for summer its expensive and I personally think there are better places to rent. Latitude 50 you need to sort this place out … it was poor preparation on your behalf and you let the owners down.

This was our 3rd stay with Latitude50. We stayed at Pocket in Rock. Lovely clean, well equipped property with great access to everything. Our only issue was that the property has underfloor heating and it was very cold in the evening and didn’t have a log burner ( our mistake as we thought it did). The room stats were set very low in the living area and were locked. However Latitude were very efficient and came around the next morning and unlocked them. The heating in that area still struggled to get very warm, could do with additional heat source, log burner. Would be perfect in warmer weather.

We love staying with Latitude50 and have rented in Polzeath, Port Isaac and Rock. Very responsive team and the accommodation is always well cleaned and well equipped. They answer any questions you have during your stay politely and efficiently. Seem to be higher end of the market so you know what you are getting. They are also v transparent and do good deals of properties are available last minute. The welcome pack is always a treat - the Cornish Moo milk is something else! My children love it!
At the most recent property, Driftwood in Polzeath, we felt little things that other properties via latitude50 do so well were just a bit missing ie the towels were small and not v nice, bedding not v soft, horrid loo roll and missing some of the nice products the other properties provide. However the location was amazing and the property well equipped.
We always find the kitchen well equipped and quality of houses really good with latitude50 and as we said the team are super friendly and responsive.
We will book again!

Our fifth stay with Latitude50 and we wouldn’t holiday with anyone else! We had the most incredible weekend away storm watching from our fabulous property. The house was spotless on arrival and the Latitude50 team were brilliant from the moment we booked. The Boathouse is well-equipped and in such an amazing location. We would highly recommend booking with Latitude 50, they have been brilliant.

We visited Penmorcom house in April this year and have just returned from a second visit in November.
We had a great trip both times but did notice a difference in our second trip. The house wasn’t quite as clean. The bedding although clean was stained and the house showed signs of wear and tear a little, which I guess you would expect with use. We had a lovely week with no issues to have to contact latitude 50.

We had a lovely stay at Pinetree Lodge, there were a group of 10 of us and the house became home for a week of sea swimming, and relaxing. However our trip did not start out so wonderful, we were told by Latitude 50 that there would be an oven replacement on the second day of our booking, this meant that for about 3 hours work men (who were lovely to be fair to them) were in and out of the house. Although we had been notified of this work, it feels crazy that this wasn't changed before our booking. We would have been able to look past this, however, when we arrived the house was very dirty. It's like it had been cleaned a month ago and had been left empty, so cobwebs were in every corner of the room, dust on all surfaces and picture frames, dog hairs on seats, and the worst was the light fixture literally falling out of the wall leaving dry wall crumbling on one guests bed. We reached out to notify the agency, having cleaned this all ourselves to get ready for our guests arriving (we didn't want them arriving to a whole team of people, workmen and cleaners alike)
I reached out to Latitude 50 to see if there could be any compensation for another stay etc as I had already paid in full but nothing has been done to fix this, thus the slightly soured review.
Holiday homes should be clean and working when they are rented out.

Mencarrick - we have used Latitude for 16 plus years and always had good experiences. Some properties better/cleaner than others but overall really pleased with them. This year different story, when we arrived at this property the first thing you see is outside table and bench which looked like they had been attacked with Jetwash, and then someone had got fed up and not finished the job. They were a right mess. Secondly, I always look around the property to see if it needs a clean. There were areas around the windows and doors which needed attention to remove cobwebs, dead spiders etc There were a few marks on the carpet and sofa. At this stage I should've taken photos but I did not (even though Latitude take a deposit which does not get refunded until a week or so later) I trusted them to be honest with state of property! Lesson learnt always take photos or video to protect yourself and make sure it has date and time on it.
One week after returning from our holiday I got an email from the finance department to ask what the marks were on the outside table and the sofa. My reply was I did not know and they were nothing to do with us. Firstly, we do not take a jetwash on holiday with us and secondly we always take our own throws to use on sofas.
Another week went by with no news from them, in the meantime I took legal advice and was told to ask to see the property inspection notes and photos prior to our arrival etc
Then a standard email arrived to say our deposit would be back with us within 5 days! No apology no explanation, no reply to my emails! This is no way for a company to treat repeat customers.
We will not be using this company again and in future I will make sure we cover our backs with photos/videos. We trusted this company but things have changed, change of staff, policies, who knows, but the trust has gone and so has our business.
Also I noticed that a lot of the previous properties which were with Latitude are now with another holiday company.

Thank you for your public response, however I can categorically say I have not received any voice messages from your company and would be interested to hear the recording you have listened to. Its a shame that it has taken this review to get some feedback. We would be interested to see how you can improve upon this experience, you have my contact details. As I have perviously said we have used Latitude for many many years with no problems. And last year when we had a personal problem the staff were so kind and helpful. Its a shame this has blotted the trust.

So the response was just for the public! I asked you to contact me on 25/11 and nothing, just goes to show my original opinion was the correct one. Hope you improve your customer service otherwise its another company in liquidation - sad after all the good years.

15/1/25 I am still waiting for Stephanie to find that phone message or at least contact us in person! Always live in hope :)

The apartment was as promised, modern with all the facilities needed and small welcome gifts on arrival.
Port Isaac is minutes on foot where you’ll find fantastic food, drinks and the Cornish harbour village atmosphere.

cottage was lovely with a sea view but the furniture was a bit old and tired. Our accommodation stated dog friendly but our dog was not allowed in any of the bedrooms, not allowed on the settee or any furniture and dog bowls were not to be placed on the carpets or wooden floor! Not sure where we were supposed to place the bowls! Luckily we brought a mat. It put us on edge a bit and felt like we had to be really careful the whole week when we should be enjoying our stay with our family dog.
There were stains on the settee and cushions and underneath the settee was disgusting. We had to wash a lot of the cutlery as it was quite dirty.
We were also asked to put rubbish in black bin bags before we left but they only provided one black bin bag.
We gave the cottage a good clean before we left as requested by them.
Rock itself has a beautiful beach but not much to do there.
We had a good holiday overall and I would possibly use the company again. They don’t give you your deposit back until ten days after your departure though which I don’t understand why they need to keep your deposit so long! My other gripe would be the dog friendly issue as clearly it wasn’t and the cleanliness within the lounge and kitchen. Especially with the amount of money we paid for the week.

We stayed at Galena Polzeath Cornwall,
a family celebration in late September. The house is wonderfully equipped and spacious; it felt very luxurious. We had a week there and really enjoyed our time in the holiday home and surrounding area.

However what impacted upon our holiday experience was the lack of customer care from Latitude 50.

One day we returned to find the keys for our holiday home on the doormat outside. These were clearly labelled with the name of our rental - and it was only by sheer luck that someone had not entered and stolen all of our possessions and car! We contacted Latitude 50 who blamed this on a contractor and promised to get back to us. They never did.

Prior to us leaving (on time) contractors began arriving to clean the hot tub and begin cleaning the property. We were asked to move our car quickly by a rude and entitled contractor who also insisted our neighbours in the holiday rental next door swiftly move. He had no consideration for us, our wellbeing or that we had just finished our holiday. It became a difficult situation to effectively try and manage a whole crew of people who were landing on site and once again there was no consideration of customer care during this time.

As other reviewers have noted, Latitude 50 do not appear to be concerned with repeat custom or engaging with customers effectively. This experience has ensured we would not use them in the future.

My husband and I are regular customers with latitude 50. They offer a very friendly and efficient service. We have stayed in four of their properties and all have been superb. I would highly recommend them.

Wonderful week staying in an amazing property, perched over the coastline at Port Isaac. This house is immaculate and comfortable, with views from every window to appreciate the ever-changing weather and seascape. There is parking which is a bonus. Stay here and I guarantee you will want to return.