Really impressed by the quality of the products and service. I bought my friend a tennis bracelet for a special occasion and they absolutely love it, especially the sapphire gemstone which is stunnin... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super helpful customer service with a small issue. Good quality products. Bought for a bride and Mother of the Bride ... exactly what we wanted!
Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold. You never really know what to expect when you order things on line BUT these did not disappoint. I have start... Se mere
Virksomheden har svaret
Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you... Se mere
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Virksomhedsoplysninger
Om Latelita
Skrevet af virksomheden
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Kontaktoplysninger
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Storbritannien
- 02392818492
- help@latelita.com
- latelita.com
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Besvarelse fra Latelita
Dear Owen,
Thank you for your kind words! We’re so happy to hear you love our quality and service. We truly appreciate your support! 😊✨
Best wishes
Alpay
Latelita Team
Beautiful description of the necklace! &…
Beautiful description of the necklace & it is just as wonderful in person!
The timely updates on the box’s travels were greatly appreciated and I love the presentation box my necklace arrived in!
15. januar 2025
Besvarelse fra Latelita
Dear Mindy,
Thank you so much for your kind words! It means the world to us that you love your necklace just as much in person as you did in the description. We're also glad the tracking updates and presentation box made the experience even more special. Wishing you many joyful moments wearing it! 💖✨
Best wishes
Alpay
Latelita Customer Care
Besvarelse fra Latelita
Dear Marie,
Thank you so much for your lovely review! We're delighted to hear that you love your purchase and that the delivery was smooth. It means a lot to us that you had a great experience—enjoy your jewellery! ✨💖
Best wishes
Alpay
Latelita Customer Care
bonne experience
bonne experience , tout c'est bien passé de la commande à la livraison.
bravo!
28. januar 2025
Uopfordret anmeldelse
Good quality and design…
Bought a few rings and earrings with the sales. Very good quality and design. I will probably buy again.
11. januar 2025
TERRIBLE QUALITY RINGS
I have never come across a company worse than this! Story: i ordered a snake ring. Its very soft and bends super easy. If you bend your finger stones IMMEDIATELY COME OUT (can you imagine people that wear rings bend their fingers!!! Crazy isn't it)! As i ordered from the website Secret Sales they said we don't offer exchange.
Return the faulty one and place a new order for the new one. So i did. When the 2nd!!!! Ring arrived, as soon as i put it on, walked from one room to another, wrote something in my dairy number of stones came out AGAIN! MIND ME THIS IS THE SAME DAY I RECEIVED THE RING! I of course returned the second ring too! Why would i want a ring for 75 pounds that you can't really do anything in, just basically put it on and take it off immediately. If you move or bend your finger stones (many stones, not just the one) come out immediately! Its within my rights to return a bad quality product.
You would never believe, but this absolutely unprofessional company FIXED IT and posted them back! Can you imagine! This has literally NEVER HAPPENED TO ME.
When i messaged the company to say i want a refund they kicked off and said ive damaged them 🤣 by putting them on basically! I tried to explain rings on the fingers arent supposed to be THIS FRAGILE with stones coming out with each movement of your hand/finger.
They said im the only one saying so! They are amazing and i have to keep 2!!!! Of the bad quality rings! INSANE!
I SAID I WILL WRITE A REVIEW! They said they will fight for the untrue review! But i have proof! Pics and within my consumer rights to return a low quality product. Especially within the 30 days!
Mind you their website says if your not happy with the quality, we will refund no questions asked 🤣🤣🤣
Anyway the website i bought it via will sort this! LUCKILY! But please bear in mind of the terrible quality and even more disgraceful customer service.
If i would buy this ring at full price, it would cost something like 140 pounds or so! Think twice before ordering as if its poor quality you will be blamed and they will probably make you keep the item. Company must be doing exceptionally badly if they are trying to make you keep a poor quality ring and blaming customers for their production being of such a poor quality.
I would say STAY AWAY!
RESPONSE TO A VERY EXPECTED ANSWER:
i couldn't have done anything to a ring within 2 hours! You don't need to do anything to it apart from putting it on. I am aloud to use social meadia to share my experience and the rubbish quality rings you sold me. I will get my money back and will continue making honest reviews. You want to work on how you approach customers. If i would treat my customers the way you treat yours i would have no business. And seriously i went and damaged 2 rings on purpose?!?! Do you really think i have nothing else to do. I no longer wish to communicate with you. I hope this review will open peoples eyes on your diabolical work and service.
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra Latelita
We respectfully disagree with your review. Upon thorough inspection, both items were found to be significantly damaged, including visible scratches and structural bending, which indicates mistreatment rather than regular wear. While our designs are crafted with durability in mind, as with all costume jewellery, they require appropriate care and can sustain damage through activities such as household chores or carrying heavy items.
At Latelita, we take pride in our commitment to customer satisfaction and fair warranty practices. Even in cases where items are out of warranty or mistakenly damaged, we often offer goodwill replacements. However, in this instance, the extent of the damage and the nature of the claim suggested an attempt to misuse our warranty policy, leading to its rejection. Despite this, we proceeded with complimentary repairs and returned the items at no cost to you as a goodwill gesture.
We are proud of our high customer satisfaction ratings and the exceptional quality of both our products and after-sales service. Thousands of satisfied customers can attest to our professionalism and commitment to excellence. While we regret that we could not meet your expectations in this instance, we cannot accept a review that appears to be influenced by frustration rather than an objective assessment of our service.
Furthermore, we have a complete record of our communication, including messages in which you explicitly threatened to use your social media following to damage our reputation. We also retain the photos and videos of the returned items as evidence. We take such matters seriously and will not hesitate to take appropriate legal action to protect our business from unjustified attacks.
Latelita remains committed to delivering exceptional products and customer service, and we appreciate the continued support of our valued customers.
Kind regards
Latelita Customer Care
Beautiful bracelet
Fast delivery, beautiful presentation, extremely happy with this bracelet.
Bought this piece for a friend's birthday, more than happy with it.
Thank you
29. januar 2025
Uopfordret anmeldelse
All good
All good. Loved the earrings. I was surprised but pleased to get quick reply to my query.
3. januar 2025
Besvarelse fra Latelita
Dear Najma,
Thank you so much for your kind review! We're thrilled to hear you're happy with your earrings and our quick responses to your queries. However, it seems there might have been a mix-up, as we noticed a 1-star rating. If possible, we’d really appreciate it if you could revisit Trustpilot and update the rating to better reflect your review. Thanks in advance for your time.
Best wishes,
Jenny
Latelita Customer Care
Bridal Earrings
I accidentally clicked twice on the travel protection when completing my order. I e-mailed them and they responded quickly and removed the second charge. The earrings came quickly and were packaged well. My niece loved them and is excited to wear them for her wedding.
6. januar 2025
Besvarelse fra Latelita
Thank you, Stacey, for sharing your experience!
We're so glad we could quickly resolve the issue for you.
It's wonderful to hear your niece loved the earrings and will be wearing them for such a special occasion. Wishing her a beautiful wedding day!
Kind Regards
Harriett
Latelita Customer Care
Beautiful earrings had so many…
Beautiful earrings had so many compliments great fast delivery and beautiful packaging
31. december 2024
Besvarelse fra Latelita
Thank you, Colette! We're so happy to hear you’re loving the earrings and receiving so many compliments. Fast delivery and beautiful packaging are what we strive for, so it’s great to know we hit the mark. Enjoy wearing them!
Kind Regards
Harriett
Latelita Customer Care
Efficient!
30. december 2024
Besvarelse fra Latelita
Thank you, Davina! We're so glad you found our service efficient. We appreciate your support and hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
Absolutely in love with this jewelry…
Absolutely in love with this jewelry brand! So I wanted to express my appreciation: every new collection has really stunning pieces and the quality is amazing. I travel a lot (different climates, tropical humidity) and the pieces hold up amazingly!
I especially adore the animal and nature themed designs! Looking forward to much more Latelita in my life.
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Latelita
Wow, thank you so much for your incredible review, Caliope! It means the world to us that you're absolutely in love with our brand. We're thrilled to hear our pieces continue to impress you with their quality and design, even through your amazing travels. Knowing how much you adore our animal and nature-themed creations makes our day! We can’t wait to bring more Latelita sparkle into your life. Thank you for being such a wonderful supporter! ✨🌿💎
Kind Regards
Harriett
Latelita Customer Care
Great , all good !
Great all good
Packaging could be little simpler but more sophisticated. No need for giant boxes.
Otherwise really pretty items
19. oktober 2024
Besvarelse fra Latelita
Here's a thoughtful and appreciative response for KK's review:
Thank you so much for your feedback, KK! We're delighted to hear you loved our items and had a positive experience overall. We appreciate your suggestion about the packaging – it’s great insight, and we’ll definitely consider simpler yet sophisticated options for the future. Your input helps us improve, and we’re so grateful for your support! 😊🎁✨
Kind Regards
Harriett
Latelita Customer Care
Timely delivery.
Timely delivery.
Well packaged.
Very nicely presented and necklace lovely
18. december 2024
Besvarelse fra Latelita
Thank you so much for your lovely review, Pauline! We're thrilled to hear you were happy with the timely delivery, packaging, and presentation. It means the world to us that you love your necklace. We look forward to serving you again in the future!
Kind Regards
Harriett
Latelita Customer Care
Very happy with the purchase and…
Very happy with the purchase and delivery was on time.
13. december 2024
Besvarelse fra Latelita
Thank you for your wonderful feedback, Amy! We're so glad to hear you're happy with your purchase and that the delivery met your expectations. Your satisfaction means everything to us, and we look forward to seeing you again soon!" 😊✨
Kind Regards
Harriett
Latelita Customer Care
Streamlined, fast and high quality
I was looking for a specific piece of jewelry and found it at Latelita. Ordering was easy, shipping cost to Canada was more than reasonable, and I received my order in just 3 days. Unbelievable! The piece is exactly as described and of high quality. My wife is thrilled - can't ask for much more than that.
17. december 2024
Besvarelse fra Latelita
Thank you so much for your fantastic review, Steven! We're delighted to hear you found the perfect piece of jewelry at Latelita and that the ordering process was seamless. It's wonderful to know the shipping to Canada exceeded your expectations and that your wife loves the piece – that truly makes our day! We hope to serve you again soon! 😊💎
Kind Regards
Harriett
Latelita Customer Care
These are great products
These are great products. Beautiful.
My only concern was I was sending to Poland and somehow the shipping changed that automatically to my USA home.
17. december 2024
Besvarelse fra Latelita
Thank you so much for your kind words, James! We're so glad you found our products beautiful and enjoyed them. We apologize for the inconvenience with the shipping address—thank you for bringing it to our attention. We'll look into this to ensure smoother experiences in the future. Please don’t hesitate to reach out if you need assistance; we're here to help!😊🌟
Kind Regards
Harriett
Latelita Customer Care
Besvarelse fra Latelita
Thank you, Alastair, for your kind words! We're thrilled to hear you found our service efficient and appreciated the quality of our products. We hope to serve you again soon! 😊
Kind Regards
Harriett
Latelita Customer Care
Beautiful. Love my earrings
I am absolutely thrilled with my earrings
6. januar 2025
Uopfordret anmeldelse
Besvarelse fra Latelita
Thank you so much, Ruth! We're delighted to hear you're thrilled with your earrings. Your happiness means the world to us. Enjoy wearing them! 😊✨
Kind Regards
Harriett
Latelita Customer Care
Besvarelse fra Latelita
Thank you so much, June! We're thrilled to hear you loved the jewellery and found our service efficient. Your kind words mean the world to us! 💖 We hope to see you again soon!
Kind Regards
Harriett
Latelita Customer Care
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