I found the perfect earrings I’d been searching for at Latelita! ✨ I was honestly a bit skeptical when ordering since I hadn’t heard of them here in the U.S., but they completely exceeded my expe... Se mere
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Excellent quality and super fast delivery. Only downside the bracelet i ordered was a gift for my nieces 21st birthday and it was sterling silver but there was no slip or label in box stating that it... Se mere
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Beautiful earrings and even better customer service! They really helped me with my delivery issue with fast and great answers. The earrings are small though. But still, I love them!
Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold. You never really know what to expect when you order things on line BUT these did not disappoint. I have start... Se mere
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Virksomhedsoplysninger
Om Latelita
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Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Kontaktoplysninger
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Storbritannien
- 02392818492
- help@latelita.com
- latelita.com
4,7
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loving it!
I really love everything I have bought so far on Latelita
28. februar 2026
Uopfordret anmeldelse
Beautiful earrings and even better…
Beautiful earrings and even better customer service! They really helped me with my delivery issue with fast and great answers. The earrings are small though. But still, I love them!
7. april 2026
Uopfordret anmeldelse
Good
Excellent quality and super fast delivery. Only downside the bracelet i ordered was a gift for my nieces 21st birthday and it was sterling silver but there was no slip or label in box stating that it was sterling silver.
11. marts 2026
Besvarelse fra Latelita
Thank you so much for your feedback—we really appreciate you taking the time to share your experience with us.
We’re delighted to hear your thoughts, and we’d like to reassure you that all of our pieces are fully hallmarked in accordance with official standards. This hallmarking serves as formal certification of the material’s authenticity and quality, so there’s no need for any additional documentation.
If you have any further questions, we’re always here to help. Thanks again for your support!
Besvarelse fra Latelita
Thank you so much for your lovely review—we’re thrilled to hear how much you love your brooch!
It means a lot to us that you find it beautiful, and we truly appreciate you taking the time to share your feedback. We hope you enjoy wearing it for many occasions to come ✨
Besvarelse fra Latelita
Thank you so much for your wonderful review!
We’re delighted to hear that you found the shopping experience easy and that your earrings arrived quickly. It’s especially lovely to know you’re happy with the product—we hope you enjoy wearing them.
We truly appreciate your support and hope to welcome you back again soon! ✨
I found the perfect earrings I’d been…
I found the perfect earrings I’d been searching for at Latelita! ✨
I was honestly a bit skeptical when ordering since I hadn’t heard of them here in the U.S., but they completely exceeded my expectations. The quality is amazing, with excellent craftsmanship and truly exquisite jewelry. Customer service was fantastic, and shipping was super fast.
Definitely one of the best purchases I’ve made—highly recommend!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Thank you so much for this amazing review!
We’re absolutely delighted to hear that you found the perfect earrings with us ✨ It’s especially wonderful to know we were able to exceed your expectations, particularly as a first-time customer in the U.S.—that means a lot to us.
Your kind words about our craftsmanship, quality, and customer service are truly appreciated, and we’re so pleased everything arrived quickly and smoothly.
Thank you again for your recommendation and support—we hope to welcome you back to Latelita again soon!
Amazing angel wing pendant with…
Amazing angel wing pendant with coloured zircons and Aquarius pendant! Fast and secured delivery!
9. marts 2026
Uopfordret anmeldelse
A Definite 5 Stars
I have now bought several items from Latelita and am impressed with the quality, the speed of delivery, and the attractive packaging. I have also been in contact with Customer Services, and they were excellent - very quick to respond and so helpful.
9. februar 2026
Good service and
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach.
Once they had my contact details, I was bombarded with marketing emails and SMS messages. It has been less than four weeks since I placed my order, and I’ve already received over 10 emails not to mention multiple SMS messages.
Marketing team, please review this approach. The volume and frequency defeat the purpose of promotion and come across as a nuisance.
9. februar 2026
J’ai commander un bracelet en citrine…
J’ai commander un bracelet en citrine et or sur showroom de cette marque. J’ai été très surprise par la qualité du bijou et un emballage très délicat!✨️
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Merci beaucoup pour votre merveilleux retour et pour avoir choisi Latelita ✨
Nous sommes ravis d’apprendre que votre bracelet en citrine et or vous a agréablement surprise par sa qualité. Nous accordons une grande importance aux détails, autant dans la création de nos bijoux que dans la présentation, alors savoir que l’emballage vous a plu nous fait très plaisir.
Votre satisfaction est notre plus belle récompense. Nous espérons vous retrouver très bientôt pour une nouvelle découverte ! 💛
Service Client Latelita
I have received my orders from Latelita…
I have received my orders from Latelita and they are all beautifully made, I have ordered 5 jewellries and all are piece of art. They ship after the day I have ordered, I did not pay any customs.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Thank you so much for your fantastic review and for choosing Latelita!
We’re delighted to hear that all five pieces you ordered have impressed you and that you consider them works of art. It’s wonderful to know that our fast shipping and smooth delivery—without any customs issues—added to your experience.
Your support means a lot to us, and we look forward to creating more special pieces for you in the future! ✨
Latelita Team
Very friendly customer service
Very friendly customer service. Very happy with my beautiful earrings.
12. januar 2026
Besvarelse fra Latelita
Thank you so much for your kind review and for choosing Latelita!
We’re delighted to hear that you found our customer service friendly and that you’re happy with your beautiful earrings. Knowing that our pieces bring joy makes all our work worthwhile, and we look forward to welcoming you back soon! ✨
Latelita Team
Unique and fun jewellery
Unique and fun jewellery. Quick delivery and decent price, makes great gifts
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Thank you so much for your lovely review and for choosing Latelita!
We’re thrilled to hear that our customer service made a positive impression and that you’re enjoying your beautiful earrings. Your satisfaction is our greatest reward, and we can’t wait to delight you with more pieces in the future! ✨
Latelita Team
Sono rimasto estremamente soddisfatto…
Sono rimasto estremamente soddisfatto del mio acquisto su Latelita. Cercavo qualcosa di speciale per un regalo e il loro design mi ha subito colpito: è un mix perfetto di eleganza e cura dei dettagli. Il gioiello è arrivato in una bellissima confezione e dal vivo è ancora più bello che in foto.
Apprezzo molto anche la spedizione veloce e la comunicazione chiara del negozio. Se cercate un pezzo originale e non banale, Latelita è sicuramente la scelta giusta. Non sarà sicuramente il mio ultimo acquisto!
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Grazie mille per le tue gentili parole e per aver scelto Latelita per un'occasione così speciale!
Siamo lieti di sapere che il design, l'attenzione ai dettagli e la confezione abbiano reso il tuo acquisto ancora più piacevole e, soprattutto, che i gioielli dal vivo abbiano superato le tue aspettative. Questa è esattamente l'esperienza che ci impegniamo a creare per ogni cliente.
Siamo anche lieti che tu abbia apprezzato la spedizione veloce e la nostra comunicazione: lavoriamo ogni giorno per offrirti un'esperienza semplice e affidabile, oltre alla qualità dei nostri gioielli.
Non vediamo l'ora di rivederti presto per il tuo prossimo acquisto... sarà un piacere sorprenderti di nuovo! ✨
Assistenza Clienti Latelita
Toller Schmuck, Kundenservice kann optimiert werden
Ich schreibe selten Bewertungen, aber über den Service von Latelita habe ich mich so geärgert, dass ich das nun doch tun werde.
Vorab: Der Schmuck ist wirklich toll! Allerdings ist der Rückerstattungsprozess ungewöhnlich lang (über ein Monat nach Eingang der Rücksendung). Zudem werden Emailanfragen an den Support nur durch einen AI-Bot beantwortet. Ich habe erst eine Antwort bekommen, nachdem ich einen Fall bei Paypal eröffnet habe.
12. december 2025
Besvarelse fra Latelita
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience caused and appreciate you acknowledging the quality of our jewellery.
We’d like to clarify the circumstances around the delay. Your refund could not be processed while a PayPal dispute was open, as our system is automatically locked during disputes and prevents any action from being taken. Once the dispute was closed, the refund required manual processing and was actioned as a matter of urgency.
The overall timeline was unfortunately extended due to two factors: the return was sent from Germany to UK in the festive period and took longer than ususal to reach us, and the PayPal dispute was opened alongside the return request, which is uncommon and caused additional restrictions on our side.
Regarding customer service, while we do use AI to support and triage enquiries, all cases are reviewed and handled by a human member of our team. Your case was transferred accordingly, and we regret that we were not given the opportunity to fully resolve the matter before the dispute and review were submitted.
We always aim to process refunds promptly and fairly, and we’re sorry that this situation did not reflect our usual standards of service. Your refund has now been completed, and we hope this brings the matter to a satisfactory close.
Thank you again for your feedback — it helps us continue to improve.
Kind regards,
The Latelita Team ✨
Top service
To be honest, I would give this company more than five stars if it were possible, as their attention to customer service is above and beyond.
I have bought jewellery from them on many occasions and normally I make my online purchase and the items arrive very promptly, beautifully and well packaged. I usually like my purchases and keep them although they do offer free returns and that is the end of the relationship.
However, recently I have had to contact them about a small issue and the attention to detail and helpfulness of all of the staff I’ve dealt with is very unusual. They bend over backwards to try and make the situation correct from the customer’s point of view. Also, you can contact them by email, but also by telephone and you barely wait for an answer. It is dealt with immediately.
I can’t recommend them highly enough, on top of which, the jewellery is absolutely beautiful and well-made.
Everything about this company is top class!
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Dear Jacqui,
Thank you so much for taking the time to share such a wonderful and thoughtful review. We’re truly grateful for your kind words and continued support — it really means a lot to our whole team.
We’re delighted to hear that you’ve consistently enjoyed both our jewellery and our service, and we’re especially pleased that when a small issue arose, our team was able to support you quickly and thoroughly. Providing attentive, personal customer care is something we genuinely pride ourselves on, so your feedback is incredibly rewarding.
Thank you again for your recommendation and for being such a valued customer. We hope you continue to enjoy your Latelita pieces for many years to come.
Warmest wishes,
The Latelita Team ✨
Easiest shopping and fastest delivery…
Easiest shopping and fastest delivery ever. Great quality products as well
Highly recommended
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Dear Alexandru,
Thank you so much for your lovely review! We’re delighted to hear that you found the shopping experience easy and the delivery super fast.
It’s wonderful to know you’re happy with the quality of our jewellery too. Your recommendation truly means a lot to us, and we hope to welcome you back again very soon.
Warm wishes,
The Latelita Team ✨
Besvarelse fra Latelita
Dear Azza,
Thank you for your kind feedback! We’re so pleased to hear that you’re happy with the quality of your jewellery and that your order arrived on time.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm wishes,
The Latelita Team ✨
Beautiful, quality earrings
My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfounded. The earrings are great quality and the packaging was very pretty. I would buy from Latelita again.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Latelita
Dear Clare,
Thank you so much for your lovely and thoughtful review. We’re absolutely delighted to hear that you love your earrings and that they arrived so quickly.
We completely understand that buying jewellery online can feel like a big decision, so it’s especially wonderful to know that we were able to put your mind at ease. We’re thrilled that you were happy with the quality and the packaging, and we truly appreciate your trust in us.
Thank you for choosing Latelita — we’d be delighted to welcome you back again in the future.
Warmest wishes,
The Latelita Team ✨
I payed the Order at 20251214
I payed the Order at 20251214 - but I din't have the package :-(
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Latelita
Dear Angelika,
Thank you for taking the time to leave a review regarding your recent Etsy purchase.
Our records show that your item was delivered on 23 December 2025, which was one day after your review was posted on Trustpilot. As the delivery has now been completed, we kindly ask if you would consider updating or removing your review, as it may otherwise be misleading to potential customers.
We would also like to clarify that Trustpilot is not monitored as a customer service channel. For any questions or assistance regarding deliveries, please contact us through our regular customer service channels. This allows us to respond more quickly and provide a faster resolution, as Trustpilot is not checked on a daily basis.
Thank you for your understanding and cooperation.
Kind regards,
Latelita Team
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