Las Iguanas Anmeldelser 

Lovely food and lovely team (waiting team and bar team) all amazing and always smiling.
Manager however is a disgrace! Stop leaving for a cigarette every 10 minutes and be there for your team. I've read several reviews where they've claimed this happened a lot. Also saw a review from an ex-colleague at LI Southampton. He's absolutely right! Manager walks out and points the fingers whenever something goes wrong. Maybe if you're actually there you could actually play your role too...Las Iguanas Souhampton needs some new managers and ASAP.

Food is not like it used to be. Tasteless, small portions the tortillas were a pathetic size, very disappointing. Will not be returning which is very disappointing as this used to be a good place for Mexican food.

I visited Las Iguanas with a friend, along with our children – a total of 9 kids between us. What was meant to be a fun family meal quickly turned into one of the worst dining experiences I’ve had.

When I queried the menu regarding safe food options for my autistic daughter, I was met with criticism from the server for not disclosing her allergy upfront. As far as I’m aware, it is standard (and legally required) for staff to ask about allergies when taking orders – not blame customers for not declaring them immediately. I explained that my daughter is autistic and has specific safe foods she sticks to, but instead of showing understanding or empathy, he dismissed me and called a manager – not out of concern, but seemingly because he just didn’t want to deal with it.

Thankfully, the manager was more understanding and took the time to listen and help. However, the damage was already done – it felt as though my daughter’s needs were seen as an inconvenience, and the attitude of the server made me feel like we were being discriminated against.

To top it off, when it came time to pay the bill, we were met with further unpleasantness. An extremely rude woman, who appeared annoyed that we were using the “Kids Eat Free” offer, seemed to be in a strop about it – despite the fact we were only redeeming one free kids’ meal per adult, as per the offer terms. Her attitude was unprofessional and left a sour taste at the end of an already upsetting visit.

We came with good intentions, excited for a fun family meal – and left feeling judged, uncomfortable, and unwelcome. I won’t be returning.

Went for the unlimited tapas for 90 minutes. Food was very slow coming out. Only 3 tables in the restaurant, yet staff very slow and forgot part of the orders, which we ended up chasing. Only some items on the already limited menu were available. Staff refuse to give us a paper bag to take away the leftover food on the table (that the child didnt eat), as they may have needed them for others... would not recommend for children.

Visited to have cocktails for partners birthday ordered 4 cocktails thinking it was 241 ordered at 2:55 charged full price by barmaid knowing 241 started at 3, didn’t show any courtesy to say “in 5mins it’s 241”. Shame on you 😡

I wanted to put less than star, I went to Las Iguanas in Leeds with a group of about 8-10 of us, at 18:30 relatively quick to take our order, the starter arrived in a reasonable time, not everyone had a starter, the main meals took about 2 hours, my food was cooked but I think the loaded chicken , I physically struggled to cut with the knife, I think it may have been easier to snap the pieces to eat them.Poor Food, very poor service

Las Iguanas is a great Mexican restaurant with great cocktails and a fun vibe

Made an order for food from Kick ass Burritos based in Las Iguanas Torquay. Had loaded chilli fries, sweet potato fries and a very very large Burrito. Honestly, it all tasted epic! The food was hot and delicious. Delivery was pretty quick as well. Will definitely use again.

We went to the one in Cambridge today. We waited over an hour for the food and then they failed to bring one of the children’s meals and one side. When ordering the meal at the bar I asked the barman to check he had 6 meals as it was very loud near the bar and I wanted to check he had got all meals. He said he had all 6. He told us there was a slight delay on food and said it would be approx 30 mins. He told us this after we had ordered and paid. We were not concerned by this amount of time.

When the food came out after an hour and 5 minutes. And after asking about it twice. One of the kids meals was missing and one side. We explained this to the waiter and that we had doubled checked our order when ordering.. The waiter was extremely rude to us blaming us. There was no apology just rudeness. We asked to speak to the manager and then had to wait a while before he came to us. He took the order for the missing items and promised to cook them quickly for us. We left without the kids having their desserts which were included in the price as we did not want to stay any longer. The food was lovely but took far too long to be served.

We should have been told the correct wait time BEFORE we ordered and not treated so rudely by the waiter. We were not the only people complaining. It was the Cambridge half marathon so they must have known they were going to be busy.

It was the utter rudeness we were met with that completely ruined this experience. The waiter was extremely rude to us and showed no customer skills.

Great atmosphere, they had a screen for the rugby for those of us who wanted to watch it.

We went to the branch at a Cheshire Oaks, it was a Friday so most places were already packed and we thought we’d try Las Iguanas for a change.
The menu was varied and the lady and two young men who waited on us were lovely and friendly. The food came out really quickly and was delicious and very reasonably priced compared to other restaurants.
All in all a great and pleasant experience and we’ll be visiting again.

Georgia looked after us, and paid special attention to our kids, ensuring their happiness.

Really nice food, and we felt valued.

Lucian - canterbury las iguanas provided amazing service that boy deserves a raise

Leicester restaurant has really gone downhill - I wouldn’t visit here again for food. Lukewarm food and rat traps.

Peterborough. Food lovely. But cocktails had little or no alcohol in them .

Waiter rolled eyes when we asked to leave as menu was limited for our dietary requirements and when we asked to get a coke to go. In general the menu is limited and expensive. I advise others to review the menu before heading here.

Genuinely the worst food I’ve eaten in a long time, unseasoned chicken, steak cooked to death pulled pork barely defrosted and it’s not even that cheap

Nice food totally let down by lacklustre and uninterested staff.

Had to ask twice for cutlery and was waiting for five minutes before we had some after the main course had arrived. The fella who brought the food was way too busy to get some cutlery so asked a girl who was dealing with other customers and then walked away.

The food was nice but after the mains we left as had no interest in staying for more.

My husband and I weren't even in the restaurant in Liverpool1 for more than 5 minutes before wanting to leave. When I asked for a table the guy on the waiting desk looked use up and down before asking if I had booked, which fair enough I hadn't.
The waitress then took me to a table squashed between 2 other couples (I literally could have eaten off their plates we were so close) whilst telling me I had an hour to eat as the table was booked at 2pm.
The restaurant was 2 thirds empty so why they wanted to squash us in I don't know.
We decided to leave as we were made to feel as welcome as a fart in a spacesuit, needless to say we won't be back.

First off - food was outstanding. We went for the bottomless Tapas and every dish was brilliant. Super fresh, hot and tasty. Hardly any wait between courses and staff were really welcoming and friendly. Great value at just £15 each too.

Only small downside is the way the service charge is handled. I have no issue at all tipping the staff, but I do take issue with the way Las Iguanas presents the service charge upon payment - it's compulsory. When handed the card reader to pay, it offers a range of various amounts to give, but DOES NOT offer an option to decline. The nearest option is 'other', which defaults to you getting charged.

As mentioned I have no issue tipping, but believe I should be given an option. The only way to decline is to ask the server to remove the charge - embarrassing for all involved.

As other reviews have mentioned, the default reply is 'our menus and bills state quite clearly that the service charge is optional'. This isn't the case when you come to pay.