Landbay is an excellent lender to work with. The process from application through to mortgage offer was incredibly smooth, with clear communication and efficient turnaround times throughout. A sp... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Se mere
Virksomheden har svaret
We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Se mere
Extraordinary Collette (underwriter) I am so pleased we had Collette to be our underwriter on this case. We had to apply for several offer extensions and unexpected delays with legals and HMO l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktoplysninger
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Fremragende
637 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 78 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service, swift responses and direct access to the underwriter. How refreshing is that!
Chloe was always so helpful and was ALWAYS available to speak to me which made the whole process so much easier. Thank you Chloe
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Emilio,
Thank you for leaving a review. We've passed this on to Chloe!
Very quick turnaround on underwriting
Very quick turnaround on underwriting, quick system. Easy upload of docs. No unnecessary underwriting requests. Very impressed.
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Thank you Vanessa. We're glad you enjoyed working with us!
Perfect service and great communication
Perfect service and great communication with the UW.
10. juli 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Thank you Jenny. We're glad you enjoyed working with us.
Very smooth processing
Very smooth processing. Welcome assistance from the BDM Ian. Very clear list of requirements and speed of processing from the underwriter James.
Very please with the outcome and impressed with the way the case as been handled.
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Mark, thank you for your feedback. We have passed your review on to Ian and James.
HMO Remortgage
very easy to deal with and regular updates. special thanks to Jasmin Locke on a recent case that made Landbay, as always, very easy to deal with for cases
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Thank you Jordan! We've passed this review on to Jasmin.
Efficient at every stage
The system was easy to use, great support and service from the team and updated at every stage. Very efficient and the product offering was superb.
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Lucy,
Thank you for your review. We're glad you enjoyed using our broker portal and our products.
A helpful BDM
A helpful BDM, an understanding and communicative Underwriter and a Head of Sales who got involved.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Thank you Chris! We're glad you enjoyed working with us.
Enjoyable experience
Jon Braddick, BDM, very approachable and know what help is needed .
Shalini Tamang,Underwriter, understand the case really well and help to solve the valation problem and always keep us updated.
Plus their system is very simple to use.
7. juni 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Nan,
Thank you for your review and feedback. We have passed this on to Jon and Shalini.
We look forward to working with you again soon.
Very easy to deal with..
Very easy to deal with... Good BDM's and underwriters.
It was an easy process and Landbay are a lender I would use again.
6. april 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Ian, thanks for your review. We're glad you found our process easy and hope to work with you again soon!
Very good product and excellent service
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Thank you Barry!
Absolutely the worst lender I have ever…
Absolutely the worst lender I have ever dealt with. My experience with Landbay Mortgages has been nothing short of a nightmare. Initially, I was on a fixed-rate mortgage, which suddenly switched to a floating rate without proper notice, effectively doubling my mortgage payments. The new rate was so exorbitant that I had to negotiate a payment plan just to manage the skyrocketing costs.
The ordeal didn't stop there. After enduring months of delays because they kept requesting additional documents, the head underwriter finally approved my new mortgage. However, just when I thought the nightmare was over, they pulled the new mortgage offer without any valid reason. This happened after they had dragged the process out long enough to push me into arrears and force me into a payment plan under the oppressive floating rate.
Landbay Mortgages' incompetence and unscrupulous practices are appalling. They have no regard for their clients' financial stability and seem to thrive on creating distress. Their constant delays, changing terms, and ultimate withdrawal of the approved mortgage demonstrate a complete lack of professionalism and reliability. I urge anyone considering Landbay Mortgages to steer clear and find a more trustworthy lender. This company is an absolute disaster and will only lead you into financial ruin. Avoid at all costs.
27. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Dear Vivek,
We understand that mortgage terms can be complex, and we appreciate your patience in allowing us to look into your case.
A fixed-rate mortgage will always revert to a variable rate once the fixed period ends, which was 5% + BBR, as detailed in your mortgage offer. It also outlines when the fixed rate period ends.
We also notified your broker 90 days before the end of your current fixed deal and then we notified you 30 days before.
Regarding rescinding your new mortgage offer, Landbay is a responsible lender with strict policies that need to be met to consider a new application.
I appreciate that this isn't the outcome you would've wanted. However, I hope that our response clearly explains why we have made this decision.
Scott (Underwriter)
Scott (Underwriter), was amazing. Constantly keeping me updated and being proactive. So grateful he was dealing with this case as I don't think it would have been offered without him.
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Creig, thank you for your review. We're glad you enjoyed working with Scott and have passed this on to him.
Virtually unparalleled access and…
Virtually unparalleled access and excellent service from Landbay's underwriter on a number of recent cases, without which it's entirely possible none would have proceeded with this lender.
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Thank you Ron! We look forward to working with you again soon.
Landbay from enquiry to offer
Landbay from enquiry to offer - simple application process, with shopping list of requirements and items conditioned for offer made the application process transparent and achievable there by meeting clients objectives - Very happy
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Paul, thank you for your review. We're pleased you found the application process simple and hope to work with you again soon!
Great lender
This lender delivered a quick efficient service throughout. Great product and very helpful. Harry was always on hand to answer any queries. Highly recommend
20. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Marian, thank you for your review. We're glad you enjoy our products and working with Harry.
Simrat the underwriter was amazing
Simrat the underwriter was amazing. kept in contact with me. friendly. Even called me to offer a cheaper rate before pressing the green light on the mortgage offer! amazing. keep up the good work.
20. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Jahan, thank you for your review. We've passed your feedback on to Simrat!
Avoid at all costs
It took over a year and still no mortgage in place so I had to go to another provider. Very slow and difficult to work with- take my advice and never use this company as I certainly never will again, even if they are the 'cheapest'. It got to the point where I had to complain about the complaint because it took a long time for anyone to get back to me!
10. januar 2024
Uopfordret anmeldelse
Great pre application advice from…
Great pre application advice from Shannon, BDM and clear requests from Chris Plasterer in underwriting team. The ability to have a conversation with both of these people at Landbay mad the journey for UK Adviser and the client much better
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Michelle, thank you for your review. We've passed this on to Shannon and Chris. We hope to work with you again soon!
Besvarelse fra LANDBAY
Thank you Andy! We hope to work with you again soon.
Your underwriting was excellent and…
Your underwriting was excellent and Hussain Rahead was a great help in the process.
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Malcolm, thank you for your review. We're glad you enjoyed working with us and have passed your feedback on to Rahead.
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