Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Premetto che ho contribuito alle prime due campagne su Kickstarter e devo dire che gli unici problemi sono stati di comunicazione. Nulla da dire riguardo la qualità dei prodotti di fatti ho appen... Se mere

Bedømt til 5 ud af 5 stjerner

Honest folks creating truly the best frames at affordable prices. Even my local optician was amazed by the quality and asked me where did I purchase the frame from. Purchased 2 via indeigogo pla... Se mere

Bedømt til 5 ud af 5 stjerner

My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses. Side note: I own a pair of Paris Havana Sungl... Se mere

Virksomhedsoplysninger

  1. Solbrillebutik

Oplysningerne kommer fra forskellige eksterne kilder

The first luxury glasses combining the finest materials and design with the most advanced technology


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

399 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Cant get a prescription right

Cant get a prescription right to save their lives (sent me out THREE different sets of lenses and all were wrong prescription.) Dont take the chance since they will not refund your purchase if incorrect so now i have a nice empty pair of frames I cant do anything with.

6. juni 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

Hi Erin.
Thanks for taking time to leave a review.
We are running this trust campaign to solve all the issues we could possibly have . Apologies for what you have experienced until now.
Just check with the team and it appears so : Our lab made a mistake inverting your cylinder. ( twice as per your feedback) however we sent you the corrected one in September 2019 and since then the team did not hear from you. So if it is again something wrong from us , just tell us.
Thanks for your resilience and understanding on the matter.
Lance Team

Bedømt til 1 ud af 5 stjerner

Been waiting 2 years for nothing

Been waiting 2 years for nothing. Had several agents blaming the original setup , me filling in wrong addresses they sent me. Couldn’t find my order. I sent them receipt of my payment. The list goes on. For the last several months I’m asking for a refund. They’ve gone silent. They’re probably blaming Corona. Terrible experience.

6. juni 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

Hi Gerry.
Deep apologies.
Running a crowdfunding campaign is a harsh project as we need to fulfill 100% of our backers expectations as any established competitors . We made this possible by tightening the prices to make this affordable. When we make a mistake we definitely do our best to correct it. In the case one of our backer made the mistake in the address and the parcel is noted as delivered, there is not much we can do from our ends beside proposing you a deal. Refund is of course almost impossible as in the configuration of a crowdfunding campaign the funds are immediately deduced from the numerous commissions from the platform the bank, taxes, production , etc... so it is for those reasons we could not operate them. If you give us here or on the support platform your backer number , a team member will have a deeper look on your case .
Thanks for your support and resilience on the matter.
Lance Team

Bedømt til 1 ud af 5 stjerner

Been waiting over a year. Stay away

Been waiting over a year now for my glasses to arrive, not counting the months since I've backed and waited for the shipping to start (January 2019). It arrived wrong prescription, and then sent an uncut lenses, and again wrong prescription. 3 times wrong prescription, which then I was accused of filling the survey wrong, until they found the mistake on their end. After they found the mistake on their end, it took them 2 month to admit that there is another problem in the factory (which at first they said it will be in France, but they decided to use the Chinese factory, obviously) after that problem was fixed, I was promised to get another replacement lenses which I've been waiting for since December. Really disappointed and want my money back, which won't happen. Stay away. The chances something will fail are so high it's not worth the risk

6. juni 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

Hi Leila
Thanks for leaving us a review on your experience, it is important for us to get the wider feedbacks possible to improve .
It is definitely frustrating. You won’t contest that the team at least tried and fight with the Lab to make this right. Supporting a crowdfunding campaign is helping a startup to grow and get stronger and it sometimes require some understanding and resilience. Lance was initially driven by 4 persons and now growing to the next steps thanks to an amazing community of 12000 + backers in over 100 countries.
We are doing that trust campaign openly so you everyone can freely express his opinion and described their experience and for us to do our best to make it up if you let us. The replacement was sent as promised and arrived in Israel . As per the ticket you opened a week ago , we opened the investigation to locate it . Bianca is on it.
Thanks for your collaboration, support and resilience on the matter.
Lance Team

Bedømt til 2 ud af 5 stjerner

POOR QUALITY

Nice design. Poor (but very poor) quality. I regret my purchase.

6. juni 2020
Uopfordret anmeldelse
Lance Glasses-logo

Besvarelse fra Lance Glasses

Hi Sandrine.
Would you mind to be more specific? We re really sorry you feel that about your glasses .
We d love to hear about your feedback : what makes you think , feel they are “poor” in quality.
We use the best material of the market , we had a few Industrial issues we solve along the year and if there is something wrong we are willing to make it up for you .
Thanks for your support and resilience on the matter .
Lance Team

Bedømt til 2 ud af 5 stjerner

It took forever to receive my glasses…

It took forever to receive my glasses and the frame wasn’t properly done. The branch were loose and it took forever to get authorizes to get a replacement frame.
Now after 6 months I am still waiting for that frame so next time I will buy locally

6. juni 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great product, but...

Got my glasses from the Kickstarter campaign fairly quickly. I honestly love them and have had zero issues with them. I haven't had any experience with customer service though and so I'm going with 4 stars out of solidarity to all the folks who have run into issues with Lance :/

5. juni 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Sturdy and stylish

Frames are sturdy and the ones I got are full of personality and style.
The lenses in mine are photo chromatic and are my first of that kind so I guess that's why they never get as see though as normal lenses.
When I bought them the price were better than of the big boring brands. Would definitely recommend.

5. juni 2020
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I Was So Stoked to Get My Lance Glasses

I was so stoked to get my Lance glasses, but since they arrived I can’t use them. It was difficult and I didn’t see a solution to this, but I did the best I could to transfer the information from my prescription into the form on the Lance website, but I’m not an eye doctor so I didn’t do it right. Why can’t we just email you the prescription so it’s correct? I want to be able to send my glasses back and get new, lenses with the correct prescription for the cost of shipping only please.

5. juni 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

It has been a year since I ordered my…

It has been a year since I ordered my glasses. They claim to having sent it to the wrong address and since then I have been on them every few weeks but to no avail. "We are waiting for your glasses to be returned to us", and "You know the corona virus...". At this point I have given up. 200$ down the drain.

5. juni 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor customer service

Honestly I'm a new backer of this project. But despite this few time involve with it, i've checked the opinions about lance in the comunnity on facebook. There's a lot of people claiming that even before the covid crisis they never get their pair of glasses. This clearly affect trusting on the project. So today after reading all the comments, I can't be so sure to receive the glasses. I still don't have the sourvey, and plus the covid crisis, there's more uncertainty that they deliver in this year. I'm thinking going straight to ask for a refund.

5. juni 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I love my glasses

I love my glasses. The quality of the frames is very good. My prescription was excellent and I have a complicated prescription. I would not hesitate to buy glasses from Lance again.

5. juni 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Incredible product

Incredible product, great design, spot on prescription (be careful when entering yours as it was in reverse order presented on my paper prescription). Definitely not cheap for prescription glasses, but very pleased. The case isn't very attractive, so I'd skip that if it's not included.

5. juni 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very good glasses

I have been wearing the glasses for quite a while now and must say that I am really very satisfied. The shape, the colour and also the lenses are really well done.

5. juni 2020
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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