Let’s start with the unfortunate shipping of the incorrect lamps (a pair of Arroyo sconces). These are custom made to order, so take weeks to deliver. So I was dismayed when they arrived, making the f... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
We purchased a lamp & its beautiful & what we wanted. Price was great & received quickly.
Virksomheden har svaret
My return experience has been very frustrating. I ordered a lamp that was backordered. I cancelled the order and a lamp was sent anyway. I didn’t even open the item and lamps depot has asked me to jum... Se mere
I found the lamp I was looking for at Lamps Depot which was sold out on other sites. Lamps Depot gave me an in stock estimate with updates. I was delighted when my lamp finally arrived and they follow... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We offer chandeliers, pendants, flush mount lighting, track lighting, recessed lighting, table & floor lamps, ceiling fans, wall sconces, outdoor lighting, and more.
Kontaktoplysninger
30 N Gould St Ste 3404, 82801, Sheridan, USA
- 800-827-0612
- support@lampsdepot.com
- lampsdepot.com
We purchased a lamp & its beautiful &…
We purchased a lamp & its beautiful & what we wanted. Price was great & received quickly.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Outside Porch light
What Lamps Depot does well is communicating with their clients.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
Thank you for your kind words! We're especially glad you appreciated our communication—it’s something we take pride in. If you ever need anything else for your home, we’re here to help!
Besvarelse fra Lamps Depot
Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience. We're thrilled to hear that you're happy with our products and service—it means a lot to our team.
If you ever need anything in the future, please don't hesitate to reach out. We’re always here to help!
Mistake made right!
Let’s start with the unfortunate shipping of the incorrect lamps (a pair of Arroyo sconces). These are custom made to order, so take weeks to deliver. So I was dismayed when they arrived, making the false assumption that they would probably roadblock correcting the order, or force me to pay a restocking fee, etc. But I was wrong. I contacted them (I had screen shots of the image of the correct sconces from my order, which was proof it was their mistake) and they did not hesitate to make it right. They paid for return shipping and expedited the correct sconces. That was amazing to me. I’d award five stars, but can’t given the original mistake. From my one experience, this is a stand-up business.
5. februar 2025
Besvarelse fra Lamps Depot
Thank you so much for sharing your experience! We truly apologize for the mix-up with your order and understand how frustrating it must have been, especially with custom-made items. However, we’re so glad to hear that we were able to make it right and get you the correct sconces in a timely manner.
Your feedback means a lot to us, and we appreciate you recognizing our efforts to resolve the issue quickly. While we understand the initial mistake prevented a perfect experience, we’re grateful for your understanding.
If you ever need anything else, or if we can assist you further, please don’t hesitate to reach out. We’re here to help!
What went wrong THIS time
What went wrong THIS time? Once again, for the third time, we did not receive what we paid for. We bought a wall mounted fan for our bathroom and only received the fan blade, fan guard, and clips. I have sent pictures of what we received as you requested, and still no resolution. I request a full refund of the purchase price, tax, and shipping.
4. februar 2025
Besvarelse fra Lamps Depot
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration caused by receiving an incomplete order. After reviewing your case, it appears that the item you ordered was only the fan head with the safety cage, which may have led to the misunderstanding.
Our Order Manager reached out via email and we understand you have already sent photos of the items you received. We are currently looking into this issue to ensure we resolve it promptly. We understand how important it is for you to receive the correct product, and we are committed to making this right.
If there’s anything else we can do to help, or if you have further questions, please don’t hesitate to reach out to us directly.
We truly appreciate your patience and understanding.
Lamps Depot has a great selection of…
Lamps Depot has a great selection of lamps. Customer Service was very helpful and efficient.
13. november 2024
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
Thank you so much for your kind words! We're thrilled to hear that you found our selection of lamps to be great and that our customer service team was able to assist you efficiently. We truly appreciate your feedback, and it motivates us to continue providing excellent service. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We're always here to help!
I placed the order easily online and…
I placed the order easily online and then waited and waited. The order was placed the first of October 2024. I contacted Lamps Depot by phone on three different occasions and each time, the person said I don't know why it hasn't processed. I resubmitted the payment on two different times because it had been so long. Finally after a month and a half of waiting, I called to cancel the order and get a refund. The person said he would have the warehouse manager contact me. The next thing I knew, the order was being shipped. I am happy with the lamps, but the customer service and timeline were very subpar.
21. november 2024
Besvarelse fra Lamps Depot
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced during your recent order with us. We understand how disappointing it can be to wait longer than expected, and we regret that the delays and communication challenges led to such a negative experience. While we’re glad to hear that you are ultimately happy with the lamps, we are truly sorry for the inconvenience caused by the delays in processing and the lack of clear communication. This is certainly not the level of service we aim to provide. We take your comments seriously, and we will be reviewing our internal processes to ensure that this does not happen again in the future.If there’s anything else we can do to assist you or improve your experience, please don’t hesitate to reach out. We value your feedback, and we’re committed to improving our customer service.
Thank you again for your patience and for giving us the opportunity to address this.
Aweful service
Aweful service. Website said there were 600 units ready to ship within 4-6 days. Emailed inquiries on delivery times at 3weeks, 5weeks and 7weeks. They canceled my order after 7 weeks of no contact.
22. august 2024
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the lack of communication on our part.
We understand that our website showed available stock and a shipping estimate of 4-6 days, and it’s unacceptable that your order has not been fulfilled within this timeframe. We also deeply regret that your inquiries at 3, 5, and 7 weeks went unanswered, leading to the cancellation of your order without explanation.
Please know that this is not the level of service we strive to provide. We are conducting an internal review to understand what went wrong and to ensure this does not happen again in the future.
Once again, we are truly sorry for the poor experience and hope we can make it right.
Great purchasing experience
Lamp Depot had the lamps we wanted, they were exceptionally priced, and the purchasing/shipping process was seamless.
14. september 2024
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
Thank you so much for your kind words and for choosing Lamp Depot! We're thrilled to hear that you found the lamps you wanted at an exceptional price and that your purchasing and shipping experience was seamless.
We strive to provide both high-quality products and outstanding service, and it’s wonderful to know we met your expectations. If you need anything else or have any further questions, please don’t hesitate to reach out. We're always here to help!
We look forward to serving you again in the future.
I found the lamp I was looking for at…
I found the lamp I was looking for at Lamps Depot which was sold out on other sites. Lamps Depot gave me an in stock estimate with updates. I was delighted when my lamp finally arrived and they followed up to make sure my lamp arrived undamaged and I was satisfied.
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
Thank you so much for your kind words and for sharing your positive experience with us at Lamps Depot! We’re thrilled to hear that you found the lamp you were looking for and that it arrived safely.
It’s always our goal to provide timely updates and ensure that our customers are satisfied with their purchases, so your feedback truly means a lot to us.
If you have any other questions or need further assistance, please don't hesitate to reach out. We’re here to help and look forward to serving you again in the future!
Overall positive experience, with a few snafus along the way...
Order was placed on July 28th, on August 5th I got an email about a problem with my payment, I had updated my CC's expiration date and 3-digit, but for some reason it didn't save the changes I made.
So there was a delay in shipment, which I can't blame on LampsDepot, other than the fact it took 7 days to catch the mistake.
However, that said, the lamps were ordered because of a specific color I wanted... a darker bronze.
Ordered: Medallion Lighting Balustrade 30" Madison Bronze Steel Table Lamp With Shantung Stretched Bell Shade
Website pics and every pic out there on the web shows what looks like a nice dark bronze lamp, you can see where I am going with this....
What arrived was more silver than dark bronze... but the wife liked them, and they are sturdy, heavy, and well crafted lamps....so we decided to keep them.
Again, I can't blame LampsDepot, but it's a little annoying spending over $500 on three lamps, only to find out it's not the color you wanted/expected.
Not 100% sure I would order from this site again
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Lamps Depot
Thank you for reaching out to us and for providing detailed feedback on your recent purchase experience.
First, we sincerely apologize for the delay in catching the payment issue and for any inconvenience this caused. We understand how frustrating it can be when a shipment is delayed, especially when the issue was related to the payment update not saving correctly. We appreciate your patience and understanding in this matter.
Regarding the lamps you received, we are truly sorry to hear that the color did not match your expectations. We strive to ensure that the images on our website accurately reflect the products, and we regret that this was not the case with your order. Your feedback is invaluable, and we will review the images and descriptions to ensure they better represent the product.
We’re pleased to hear that you found the lamps to be of high quality and that your wife likes them. However, we completely understand your disappointment regarding the color discrepancy, especially given the significant investment you made.
Please let us know if there’s anything else we can do to assist you, and we hope you’ll consider giving us another opportunity to serve you in the future.
Thank you once again for your feedback and for choosing LampsDepot.
They are the worst company I have ever…
They are the worst company I have ever been associated with. They have not refunded my money so not order from them ever. You will get ripped off never seen anything like this.
16. juli 2024
Besvarelse fra Lamps Depot
I'm truly sorry to hear about your experience. This is not the level of service we strive to provide, and I understand your frustration.
Please allow me to assist you in resolving this issue. I assure you that we will do everything we can to make this right.
We value your feedback and would like to ensure that this situation is resolved to your satisfaction.
Thank you for your patience, and I look forward to hearing from you soon.
They delivered as promised
They delivered as promised. There was a slight issue with one broken glass ball out of over a hundred, and they immediately shipped out a replacement. Very responsive to my emails. Thank you.
8. juni 2024
Besvarelse fra Lamps Depot
Thank you for your feedback and for bringing this to our attention. We apologize for the inconvenience caused by the broken glass ball in your order, but we're pleased to hear that our team promptly addressed the issue by shipping out a replacement.
We greatly appreciate your understanding and patience throughout this process. If there's anything else we can assist you with, please don't hesitate to reach out to us.
We look forward to serving you again in the future!
Great customer service. Quality lamps.
Love the lamps. High quality. Have purchased lamps from this U.S. company before. Happy that Lamps Depot sells them.
Lamps Depot sent the wrong style table lamps and corrected it by sending the ones we ordered.
11. april 2024
Besvarelse fra Lamps Depot
Thank you for bringing this to our attention and for your continued support of Lamps Depot. We sincerely apologize for the inconvenience caused by the incorrect style of table lamps initially sent to you.
We are pleased to hear that you have been satisfied with the quality of our lamps in the past and we greatly appreciate your patience as we worked to rectify this situation. Ensuring your satisfaction is our top priority.
I'm delighted to confirm that we have processed the correct style of table lamps and they are now on their way to you.
Once again, we apologize for any inconvenience this may have caused and we thank you for your understanding and continued patronage. If you have any further questions or concerns, please don't hesitate to reach out to us.
3 month shipping time for damaged product
I ordered this lamp in January and it did not arrive until April. The company emailed me weeks after my purchase for my credit card information. The email looked very sketchy so I called to confirm and see why this was needed. I was told because they had taken so long to process the order the payment expired. I was told someone would reach out with shipping information. No one ever did. I called multiple times for a shipping update. I never received one. The lamp took 3 months to arrive and when it did it was damaged (cracked).
26. april 2024
Besvarelse fra Lamps Depot
We sincerely apologize for the inconvenience you've experienced with your recent purchase of the lamp. Your feedback is invaluable to us, and we deeply regret the delays and issues you've encountered throughout this process.
First and foremost, we want to assure you that we take these matters very seriously and are committed to resolving them promptly. We understand your frustration with the delay in processing your payment and the lack of communication regarding shipping updates. This falls short of the service standards we aim to uphold, and we're truly sorry for any inconvenience this has caused you.
Regarding the damaged lamp that you received, we understand how disappointing and frustrating this must be after such a long wait. Please know that this is not the experience we want for our customers, and we're committed to making things right for you.
Wasn’t kept updated on order
Wasn’t kept updated on order. Did not receive free shipping as I should have!!!
9. april 2024
Besvarelse fra Lamps Depot
We apologize for the inconvenience you've experienced with your order. We strive to keep our customers updated throughout the shipping process, and we regret that we fell short of that expectation in your case. Regarding the free shipping offer, we understand your disappointment and apologize for any confusion. Please provide us with your order details, and we'll investigate this matter promptly to ensure you receive the appropriate resolution. Thank you for bringing this to our attention, and we appreciate your patience.
The sconce lights I ordered were really…
The sconce lights I ordered were really great. We love them. It did take a long time to get them though.
12. marts 2024
Horrible experience
My return experience has been very frustrating. I ordered a lamp that was backordered. I cancelled the order and a lamp was sent anyway. I didn’t even open the item and lamps depot has asked me to jump through hoops to return their product. After 5 Phone calls to customer service and 3 weeks I still do not have a Return authorization. I will never purchase from this company again. My experience has been beyond frustrating.
6. marts 2024
I ordered a lamp & night light from…
I ordered a lamp & night light from them as it was a bit cheaper than other stores... what a mistake. Charged my credit card the same day I placed order then kept getting... "waiting on warehouse to ship out"..
DON'T EVER ORDER FROM THIS WEBSITE!
02/13/24 update: finally got the lamp but never received the nightlight so I thought I was saving a few bucks but in the long run.. this company is horrible!!
29. januar 2024
Uopfordret anmeldelse
They did not stand behind their sale in…
They did not stand behind their sale in November and made us pay more money in December to ship the product. Product made it two days before Christmas and was ordered before Thanksgiving. Customer service has no answer other than wait for email to when product ships
21. december 2023
Dette er Trustpilot
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