La DoubleJ Anmeldelser 

Ho ordinato una maglia tramite Farfetch di questo marchio.. veramente pessimo! Mal cucito e male il tessuto.. di certo non valeva 650 euro! Subito restituito!

I had purchased a top whilst on holiday in Taormina and the website said I would receive the item within two days. The garment didn’t arrive until 7 days later but by then I had left the hotel. I contacted La Doublej to let them know that I wouldn’t receive the item on time and they told me that I could send it back and that they would process the refund as soon as the garment was in transit with the courier. I had a little difficulty with the hotel sending the item back but they finally sent the parcel back to La Double j. The parcel arrived at their warehouse on the 2nd of October, and I still have not received my refund and it is now the 20th of October. I have been trying to communicate with them via WhatsApp but am now not getting any response. I think this company is appalling and would encourage people not to buy from them. If this is not a scam I don’t know what is. This top was expensive and i didn’t even get the opportunity to try it on or even see it. I would like to receive my refund asap. I will never purchase from this company again.

The dress was beautiful but far too big. I returned via Fed Ex and it was received back on 29th September. I have still not received my refund of over £900 despite emailing. Although a beautiful dress I would not recommend this company nor order again which is a huge shame as the dress quality was good. If my money is returned promptly I would add to my review as the dress itself was lovely.

I ordered a swing jersey dress for a lot of money which does not match the poor quality of the dress. It's a simple long tshirt dress, which would not be the problem, but the dress is twisted, the back siture is not in the middle, the side pockets do not fall symmetrical at the sides. I wonder who and where they sew it. Terrible! I won't send it back because I have already worn it and I don't want to deal anymore with this company. The whole tamtam at the website and the way they address you as "Babe.." are disrespectful and annoying. This was my first amd last order from his company.

Je déconseille fortement les achats sur le site La DoubleJ. J'ai renvoyé une robe (reçue et validée par leurs soins) et j'attends le remboursement de 650 € depuis plus de 7 semaines. Malgré d'innombrables relances, des promesses répétées de leur service client et l'envoi de mes coordonnées bancaires (suite à un soi-disant échec de remboursement sur carte), rien n'a été fait. On ne cesse de me demander d'être « patiente » sous prétexte de congés ou de retards administratifs. C'est une gestion scandaleuse pour une marque de ce niveau

I returned two items separately about a month ago and I am still waiting for the refund. Customer service has been consistently polite, but the follow-through has not matched. On 21 July I was told the refunds had been processed manually and would appear within a couple of days; they never did. A week later I was told the case was "still being escalated to Finance", which suggests the refund had not actually been issued. At no point have I received the exact amounts, transaction references or a firm date.

Offered constructively: refunds on returns should be processed within the legal timeframe, and when a refund is issued the customer should receive the exact amount and transaction reference. Concrete, accurate confirmations, rather than repeated apologies, would make a real difference. I will gladly update this review if it is resolved PS: the refund was issued 2 days after this review

If I had known that after 3 weeks I still would not have received my goods I would have bought elsewhere. Your shipping and customer service is shambolic and it has caused me a massive inconvenience. I would give you 0 stars if that were possible

Manager at the Palm Beach store does not fit the aesthetic and oddly enough seemed to scoff at US as clients…laughable and will not buy from that store despite being a long time customer.

I received a La DoubleJ dress as a gift, purchased at the Milan boutique on 17 May 2026.

Unfortunately, the dress does not fit properly, especially around the upper part. The item is unworn, in perfect condition, and all original labels are still attached. I also have the original purchase receipt.

I contacted La DoubleJ several times to ask for guidance regarding an exchange, store credit or return option. I sent emails on 26 May, 2 June and 17 June, and also contacted the brand via Instagram direct message. Unfortunately, I have not received any reply at all.

I fully understand that boutique purchases may have different return conditions than online orders. However, for a premium brand and a high-value item, I would expect at least a clear response and proper customer service.

At this stage, I am not even asking for an immediate refund. I simply want someone from La DoubleJ to respond and help find a reasonable solution, such as an exchange or store credit.

Kind regards,
Maria Mostert-Marinova

I ordered 2 items and then initiated a return as they didn't fit - believing that I would pay just 20 euros according to their website for the return from Australia. However, I was slugged. $275 AUD all up as there is a clause hidden on their website that duties are not refunded. The heading that the clause was written in was "When will I receive my refund" which has NOTHING to do with the payment of duties. Disgusting scam like tactic, and I really want to warn everyone that I can not to do business with this label.

I ordered 3 items, and received only 2 of them. I contacted them using WhatsApp, as they recommended, 2 days later I’ve had no response. I contacted by phone and they don’t take calls. Contacted by email and no response. Their clothes are very expensive and I’ve been buying for years. I’m appalled at their customer service.

Visiblement je ne suis pas la seule…
J’ai retourné le jour même une robe trop grande qu’ils ont bien reçue (FedEx confirmation)le 4 novembre 2025 et je n’ai à ce jour, 1 mois après, toujours pas de remboursement … malgré de nombreux appels sur un tel qui n’est qu’un répondeur, de nombreux mails, messages sur WhatsApp etc… ils sont injoignables… aucune réponse..
je suis furieuse 😡 et franchement je déconseille d’acheter sur leur e shop!

Beautiful clothes - miserable customer service, no proactive communication, no shipping confirmation, nothing nada. Still waiting for my goods ordered on August 5 with max 4 working days delivery promise. Raised multpile inquries. No answers.

Beautiful dress and very cute packaging, but the quality does not match the price. I paid for express delivery but received the dress far too late. The sizing is also very inaccurate, it runs way too small.

I loved those long cotton tiered skirt. So many pretty prints. So expensive - I imagined the quality must be outstanding. Then I saw the clothing in person. What? I was disappointed. The quality was not high. It was sad. It was confusing. What?

Online the clothes look fantastic and plenty of blurb about joining like minded fashion lovers . Bought a pair of jeans which were very expensive but after a lengthy dispatch time I loved. Chose to buy another pair in the same range and same size . Much much smaller which isn’t very consistent but then the real fun started . Return postage is payable by buyer . Unusual but ok .However you still pay the VAT on the item even if it’s returned ! None of the big fashion websites do that and it isn’t made clear at all when you are buying . Moreover no communication at all . I sent emails and what’s app messages plus tried to contact them on the live chat . No response at all . Also signed up for several back in stock notifications and got no response at all even though I noticed some of the items came back into stock . Don’t buy from this company - sizing is inconsistent , no communication , lengthy delivery times, if you live outside the EU you don’t get VAT refunded when items are returned and although the products are nice ( hence the second star ) , the prices are totally off the scale for what you’re getting . Stick with the real big names if you’re paying that kind of money and you won’t be ripped off . Really disappointed

Ordered dress came on time,DHL service was excellent. Quality of dress doesn't, match the price. Feather is falling, part of dress around neck is darker(somebody already tried dress?)

You really need your bumps feeling if you’re prepared to pay £650 for a distinctly average dress that is in effect no more than a long T shirt made in China and finished in Italy. May as well shop with Temu.

I had been very concerned having ordered the product before I read the reviews. The concern seemed to be borne out by the fact that the payment was taken as soon as the order was made, rather than on despatch. HOWEVER, the dress arrived on the fourth day after ordering (to UK from Italy), with great communication from the courier (DHL). It was nicely packaged (wrapped in tissue in a branded box, inside a plain cardboard box). The dress itself is WAY too long - you’d need to be 6 feet tall for it to be the length in the pics (but that can be fixed) and the silk twill and print are lovely. That said, over £500 for a simple t shirt dress is very steep and so on value for money, I don’t think I can score higher.

Je constate que faire un achat est beaucoup plus facile que de se faire rembourser par la Double J.
j'ai renvoyé un article il y a 10 jours et je n'ai aucune nouvelle depuis, ni remboursement !
J'ai déjà écrit 3 fois et je n'ai pas de réponse.
Je suis très en colère car cet article coute 490€ et je n'ai aucune garantie de remboursement car personne ne répond.
Je ne recommande pas ce site.
Dommage car j'aime beaucoup la marque.
J'ajoute que le numéro de téléphone du service clients ne répond jamais et il bascule immédiatement sur un message qui demande de rappeler plus tard...
Proprement inacceptable