Always good speeds, had two people on live Teams call simultaneously with no problem, TV works great on the speeds. Always have advance notice of downtime where possible. Excellent service from D... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great, fast, professional & friendly service - set up was easy and any issues the locally based team are responsive and ensure any issues are resolved before dialling off. Fage, reliable broadband s... Se mere
Virksomheden har svaret
Darren and the team at KTEL are one of the few businesses remaining that really care about excellent service. Any query I have had they have always had a prompt answer. Any OFNL outages... Se mere
Virksomheden har svaret
We moved into a new home with data points but no traditional phone line. VOIP was entirely novel to us. Kinetic Telecom were very helpful in the initial stages of setting up our phones and WIFI for va... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Full Fibre Broadband Internet Service Provider on the OFNL Network. We provide pure fibre broadband and telephone lines to new builds on the OFNL network throughout the UK. Broadband speeds up to 900Mbps Download/900Mbps Upload are available in many areas.
Kontaktoplysninger
Suite 3, 126 Station Road, CM0 8HQ, Burnham-on-Crouch, Storbritannien
- 01702 841841
- hello@ktel.co.uk
- ktel.co.uk
4,9
Fremragende
89 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service from day…
Excellent customer service from day one. Highly recommend!!
14. maj 2021
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Many thanks for the review. Glad you are pleased with the service.
Highly recommended personalised experience
Highly recommended, these guys give a personalised experience and are very supportive at the drop of a hat when you need help or assistance. The router is great quality with speedy delivery and Darren was on the phone several times to help us get set-up. Thanks Darren.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Many thanks for the review. Glad you were pleased with our personalised service.
Simply Amazing!
Cant rate them highly enough. Sign up process was easy and smooth. Router arrived a couple of days later and we immediately went straight online. Speeds are EXACTLY as advertised (60 up and down) - not like some providers who advertise one speed then provide *up to* that speed. Router provided is a good quality TP Link device which provides us decent signal throughout the house, though doesn't reach to the garage so might not be great for very large homes (though this model router can be paired with other TP Link routers to create a mesh-wifi set up for bigger houses).
Beyond that they have the best customer service I have ever experienced from a UK company. Calls are answered in seconds with no IVR (press 1 for this, 2 for that, etc) but instead go straight to a human being who is polite, informed and helpful (in our case Darren). Have called a few times and we always get through to the same person because of the way their systems have been set up to redirect calls to the person you dealt with last time based on your phone number.
Bills are provided well ahead of time and have so far been accurate.
Unless there are some unreasonable price hikes in the future, we hope to stay with these guys for a long time and would recommend them to anyone else able to use them (need to be on the OFNL network, ie not BT open reach).
8. marts 2021
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Many thanks for the review. Glad you pleased with the broadband and customer service.
Outstanding!!!
This is the best broadband company I have ever dealt with! Amazing speeds, competitive prices and most importantly outstanding customer support! Darren was always there for any question I might have had and solved any problem on the spot! Highly recommended!
7. marts 2021
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Many thanks for your review. Glad you are pleased with our service.
Customer service is AMAZING
Customer service is absolutely spectacular. Fantastic provider to be with!
19. december 2020
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Thank you for your review. Always happy to help.
Very impressed & would recommend
Very impressed. Router arrived within a couple of days. Installation was simple and even tho I had issues the guys on the call talked me through where is my internet socket and resolved my query quickly. The internet is fast and gets to all parts of my flat without blind spots (i live in a one bed ). Would definitely recommend.;
12. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Many thank for your review. Glad you are impressed with the service.
Great customer service
Great customer service, excellent broadband speed.
Highly recommended over most providers.
2. april 2020
Uopfordret anmeldelse
Besvarelse fra Kinetic Telecom
Many thanks for the review. If you need any help, please do not hesitate to contact us.
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