Kinderkraft Anmeldelser 

Since December 5th, 2025, my family has been trapped in a four-month loop of administrative incompetence, broken promises, and complete service failure.
​The Reality of Dealing with Kinderkraft:
​40+ Emails Sent: I have had to chase this company over forty times for a return they are legally required to provide under the Consumer Rights Act 2015.
​Physical and Mental Toll: After their repeated failure to book a home collection correctly (forgetting flat numbers and failing to provide labels), I was eventually forced to physically transport this heavy, bulky stroller to a drop-off point myself.
​Despite informing them I do not have a car, I had to struggle with this massive parcel in the pouring rain. When I finally arrived, the collection point refused the item because it was too large. Kinderkraft’s "solution" was a total disaster that left me exhausted and soaked, with the item still in my hallway.
​Executive Failure: Even after escalating to their "Executives and seniors" team, the pattern continued. I was promised a refund that has remained "pending" and unreleased a classic stalling tactic.

​I have now escalated this as a Chargeback dispute with My bank, filed a report with Citizens Advice Scotland, and alerted Trading Standards.
​Avoid buying direct from this company at all costs.

bbiamo comprato il 4 in 1 moon 2 air. La navicella non è solida, non resta bella distesa, rimane tipo un po’ piegata a conca ed il bimbo scivola sempre o si sposta di continuo, non rimane bello fermo sdraiato con la schiena dritta. Oltre al fatto che non era nemmeno compreso un leggero materassino nella navicella! Pessimo

Super fast delivery, great product . Kept up to date with delivery will definitely order agin from tho6s company

Excellent quality and prompt delivery would use this website again

Next day delivery excellent purchase and communication ✨️

I am extremely disappointed with Kinderkraft. I received a product with significant manufacturing faults, making it completely unusable. I contacted their customer service multiple times saying it was ordered as my little ones surprise birthday gift as she really wanted that particular one, and I had a very limited time to get things sorted but they never bothered!. The only thing I received was a single automated reply from their AI system for the first submission of the form. After that nothing. No follow up, no support, no actual human response.

It’s incredibly frustrating to spend money on a product that arrives defective and then be completely ignored when you try to get help. Looking at other reviews, it seems I’m not the only one experiencing this lack of communication. Many people mention the same issue: Kinderkraft simply does not reply.

A company selling baby products should have reliable, responsive customer service, and this has been the opposite. I would strongly advise others to think twice before buying from them. If they don’t resolve this soon, I’ll be disputing the charge with my bank.

The stroller I ordered is fine, just slightly different from the photos on the website. However, what was unacceptable to me was that I deliberately ordered the stroller from their website and chose the DPD courier option. Despite this, the stroller was delivered by Evri, which we always have problems with, with packages being delivered to the wrong address or lost. My partner literally stood in the doorway, constantly waiting for the courier to deliver the package, because we were afraid that the parcel would end up in the trash again or at the wrong address.

I am so happy with this stroller! It is simply the best among all that I know or have been using. It's super convenient for your trips and won't let you down. It's very light, we'll made, easily folded/unfolded with one hand, the hood is deep more than enough to protect your little one from sun (I particularly like the mesh extension), the basket is spacious enough. I particularly liked the magnetic buckle that fastens/unfastens very easily. My son is very comfortable in the stroller, the positions and angles it inclines at are great for sitting or sleeping. Overall the quality of the stroller is above my expectations, the value for money is absolutely great!

Sehr enttäuschender Kundenservice von Kinderkraft
Ich habe vor etwa zwei Jahren einen Kombi-Kinderwagen von Kinderkraft (mit Babywanne, Sportsitz und Zubehör) bei einem Händler bzw. Partner von Kinderkraft gekauft. Der Kinderwagen hat über 400 € gekostet. Nach etwa eineinhalb Jahren ging der Wagen kaputt und ich habe ihn reklamiert.
Nach einigen Wochen kam der Kinderwagen zurück, allerdings war nur ein Teil der Schäden repariert. Deshalb musste er erneut eingeschickt werden. Danach begann eine sehr lange Wartezeit: Insgesamt hat es etwa sechs Monate gedauert, ohne dass ich meinen Kinderwagen zurückbekommen habe.
Statt einer vernünftigen Lösung bekam ich von Kinderkraft irgendwann nur die Auswahl zwischen zwei Reisebuggys als Ersatz. Einer dieser Buggys hatte einen Wert von nur etwa 150 €. Das ist natürlich kein angemessener Ersatz für einen Kombi-Kinderwagen, der ursprünglich über 400 € gekostet hat. Dieses Angebot habe ich deshalb abgelehnt.
Außerdem wurde mir von Kinderkraft mitgeteilt, dass mein ursprüngliches Modell nicht mehr verfügbar sei. Allerdings konnte ich genau diesen Kinderwagen weiterhin im Online-Shop von Kinderkraft mit hoher Verfügbarkeit bestellen, was diese Aussage sehr fragwürdig erscheinen ließ.
Letztendlich musste sich die Leitung des Händlers intensiv darum kümmern, damit überhaupt eine Lösung gefunden wurde. Mir wurde schließlich das Nachfolgemodell meines Kinderwagens als Ersatz angeboten. Allerdings wurde selbst dieser Wagen zunächst nicht verschickt, obwohl er bereits zugesagt war. Erst nach erneutem Nachfragen wurde der Ersatz schließlich versendet.
Fazit:
Der Kundenservice von Kinderkraft war in meinem Fall extrem enttäuschend. Sechs Monate Wartezeit, kein angemessener Ersatzvorschlag und widersprüchliche Aussagen zur Verfügbarkeit sind für mich absolut nicht akzeptabel. Ohne mehrfaches Nachhaken wäre vermutlich gar keine zufriedenstellende Lösung zustande gekommen.

Email von Kinderkraft:
Willkommen, die Reklamation wurde unter der Nr. RMA/12/25/1554 angenommen.

Leider haben wir von unserem Service-Lager die Information erhalten, dass wir aufgrund fehlender Ware derzeit keine Möglichkeit haben, Ihr Produkt auszutauschen oder Ersatzteile dieses Modells zum Austausch zu senden.

Wir freuen uns jedoch, Ihnen einen Austausch Ihres Produkts gegen ein ähnliches Modell MITZY LINEN BEIGE oder LOOM LINEN BEIGE anzubieten.

Wir informieren Sie, dass im Falle der Annahme des vorgeschlagenen Austauschs keine Rückgabe des Produkts oder ein weiterer Austausch gegen eine andere Ware möglich ist.

Bitte informieren Sie uns, ob diese Lösung für Sie akzeptabel ist. Dann senden wir umgehend das neue Produkt.

Agent

B2B_4kraft

Been using kinderkraft for last five years since our 2nd child and now again good quality products and a price range that's affordable. Thank you

Next day delivery and really great scooter…looks very solid with light weight.

They were fast reliable company

Parcel never turned up, had to look for it myself and it was delivered over 40 miles away from my house. Did not get back to me with a refund or investigation update either.

After more than a week waiting, it seems that the package has been lost. Still no info about it.

Delivered on time and just as described, fabulous.

Fairly quick delivery, an easy to replace the whole front wheel rather than struggling to remove trye and fix a puncher

Very Disappointed that rear wheels ones not available to purchase as never in stock

Amazing quality considering the price.

New version of improved product and well done! You have succeeded in improving every functionality and it was necessary. Mor versatile, folds, more reliable, more optimal
As always great quality and competitive price. Just perfect 👌🏻