KiaPartsNow.com Anmeldelser 499

Kiapartsnow sent me a different part than what I ordered. They would not accept a return or refund the item. Even after I sent them numerous pictures proving that they were at fault, they refused to even accept a return of the unused part in it's original package.

Bought front passenger window motor.
Checked out and paid already. Two days later was told theres a price adjustment and I needed to pay more to get it shipped.

A week later I got the wrong part. Took another week to go through rma. Customer service feels as cheap as the price is say. Rush rush and push clients through.

I would say to avoid this place. They denied my rma given everything they asked for claiming it's due to electrical component. They sent the wrong part, and denied it, so i'm going after a dispute. Folks, use a credit card for these types of safety net.

The obtaining of proper part numbers of similar parts is confusing at first but after awhile it is very logical. Well done !

I didn't have any problems, only that it wasn't the part I needed and I didn't know where I put the package it came in to return it back. So I have a extra taillight connector.

Items were in stock at competitive price. Packed shipped delivered as promised.

The product I purchased arrived in time, and it fit and works properly.

Last time I ordered from this site I got the Parts I needed within in 5 days!

Got the parts with no issues. Took a little longer from sale to delivery but all good.

Easy to find exactly what you need
Fast shipping and good price.

Fast delivery low price

Easy to navigate the site. Quickly found the correct part. Arrived intact and on time.

Part was on time and correct part with good price

The part work as good as the old part

THEY WILL TAKE YOUR MONEY AND NOT SEND YOUR PARTS.
I ordered 8 parts. Technically 4 pairs of parts. With my first shipment, I received 3 of the 8 parts with no packing slip. I conveyed this information to customer service, who sent it to the returns department. That department said their "back end" decided that while they didn't send my complete order, they are sure that I was only missing 2 items, not 5. I let them know this was not true with photo proof. 2 of the items I bought were a pair of coil springs. So the picture I sent was of the box the 3 items came in. It was 14.5"x3"x12" which could not have contained 1 less know 2 coil springs.
They didn't care about this proof and maintained that all I was missing was 1 coil spring and a rubber bumper. Then upon getting my second package, in a bigger box that would fit a coil spring, I opened it to find a coil spring and some part that I didn't order, again with no packing slip.
So I contacted them again and demanded a full refund and a paid shipping label as they clearly couldn't be trusted to fulfill an order corrected. The supervisor agreed and said I would get an email with instructions for the return. However, I received a form for me to agree to pay $14 for the shipping label.
Again I contacted them and got another agreement for the paid shipping label, but this manager said the notes said I was only missing 1 item and she wouldn't guarantee that I would not get charged the restock fee.
Now, I have gotten my refund for 151.88, which is $189.85 minus the $37.97 restocking fee. My order was $409.64, and I will have to contact them again to demand my full refund.
I'm hoping this may help my chances for getting the full refund I deserve because of their mistakes. I will also be sending this to the BBB and whatever law enforcement can help.

I would do zero if I could. I ordered an AC heat blower motor and they sent a defective part. The fan rubbed on the motor assembly and would not spin freely. I sent them photos, videos and an email from a Kia dealer parts manager who said it is defective. They said their technician said there is nothing wrong with it. I am not a technician and I knew it was defective right away when I took it out of the box. They fought me continuously and is still going on. This is the worst company out there. They don’t care. They say they will get back to you by the end of the day and they never do. They only communicate via email and don’t explain anything . There is no common sense. Managers Michelle and Joe were the worst, not helpful at all. They say they won’t refund because it is an electronic part. It was never installed, I took it out of the box and that is it. Never ever order anything from them. They will do anything to avoid making their mistake right with the customer.

Update: This company wanted me to take the part to a local Kia dealer to have them diagnose the part and if it is defective, the local dealer can warranty the part, thus getting me a replacement part. To do this I would be responsible to pay the diagnostic fee that the local dealership would charge. Think about this, they sent me an obviously defective part, their tech did not think so, I have to pay a local dealer a diagnostic fee to show it is defective. What kind of company does this to their customers? Not a company I will ever deal with again and never recommend to anyone.

DO NOT order anything from this company. If you do and there is something wrong with the part or order, they will not help you even though it is their error.

AVOID them.

I’ve been fully refunded for a cancelled order. There was a misunderstanding after the order was placed, but everything was straightened out later by the seller including a full refund.