I ordered 2 underseat cabin bags and on the delivery date only 1 bag arrived. Whilst disappointed a wait a couple of days and then contacted KG Direct and spoke to Pranav who investigated and said t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered in good faith. Wrong products sent. Large item so couldn't take down to a collection point. Wouldn't provide QR codes when no access to printer. Delayed responses so outside of return window... Se mere
I ordered an underseat case for an upcoming flight. Their communication was prompt, helpful and polite, and the delivery was incredibly fast - the order was processed and delivered within 48 hours. T... Se mere
Excellent Microwave – Great Value for Money I recently purchased the Keplin Microwave and have been very impressed with its performance. The microwave is easy to use, heats food quickly and eve... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Premium quality products for everyone in your household.
Kontaktoplysninger
The Mille, 1000 Great West Road, TW8 9DW, Brentford, Storbritannien
- 0204 511 4390
- info@keplin-group.com
- keplin-group.com
4,3
Fremragende
484 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 36 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Praise to Customer Services
I ordered an air fryer which unfortunately had an issue, however I had a first class response from customer Services, particularly Carl. They were helpful every step of the way, prompt with their responses and although in the end I chose to receive a refund and return the item, Customer Services were absolutely fantastic. By far the best experience ive had from a company despite having issues with the item, well done Keplin
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
"Thank you, Karen, for taking the time to share your experience.
While we regret that the air fryer didn’t meet expectations, we’re delighted to hear that Carl and our customer service team provided the support you needed. Your recognition of their professionalism and care means a great deal to us, and we’ll be sure to pass along your praise. We’re committed to ensuring every customer feels valued, even when challenges arise."
My product order was perfect
My product order was perfect. Unfortnately the delivery courier left it at the wrong address. eventually recovered and passed over to me by an honest lady. Iinformed Keplin who kept in contact with me until the matter was resolved. Exellent customer service ensured. I would certainly recomend this copany and its products. However,use a more secure delivery method rather than have your items dumped in a porch area.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
"Thank you, Michael, for sharing your experience.
We’re pleased to hear your order was perfect and that our customer service team kept in close contact until the matter was resolved. We truly appreciate your recommendation and your constructive feedback regarding delivery security—we’re actively reviewing courier practices to ensure safer handling of parcels.
Your input helps us improve, and we’re grateful for your trust in Keplin."
Velvet covered coat hangers
I have purchase from this Compsny their velvet non slip coat hangers and because they are such good value for money I have purchased for quite a few members of my family 20 at a time. Their service is second to none with orders arriving within 48 hours of order being placed. Highly recommend this Comoany - Jenny Morris
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
"Thank you, Jennifer, for your wonderful feedback!
We’re delighted to hear you and your family are enjoying our velvet non-slip coat hangers. It’s great to know you find them excellent value and that our fast delivery service met your expectations. Your recommendation means a lot to us, and we’re thrilled to have earned your trust."
Great service.
We had a delay on our order (thanks, Evri!) but Arron dealt with it brilliantly.
The item ordered is perfect.
I'll buy from them again!
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
"Thank you, John, for your kind words! We’re sorry about the courier delay, but we’re delighted Arron was able to resolve things smoothly for you. It’s wonderful to hear the item met your expectations, and we truly appreciate your intention to shop with us again."
They sent me the wrong product but they…
They sent me the wrong product but they have now sorted it,great customer service by a girl called Sakshi who was extremely helpful I would definitely recommend this company
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Hi Scott,
Thank you so much for your kind words and for taking the time to share your experience.
We're really glad to hear that the issue with the wrong product was resolved quickly and that Sakshi was able to assist you so helpfully. She’ll be thrilled to know her support made such a positive impact.
We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Keplin
Besvarelse fra Keplin Group Limited
Hi Allan,
Thank you for your kind words! We’re delighted you found great value in your purchase, and I’m glad Arthur was able to assist you. Your feedback means a lot to us.
– Team Keplin
Keplin are committed to customer care
Keplin have a team who are very committed to customer care
Reena was really prompt and so kind when dealing with my issues, which were the fault of the courier.
I would recommend them as a trusted and helpful company.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Hi Michael,
Thank you for your kind words. We’re delighted to hear that Reena was able to assist you so promptly and kindly, even though the issue was caused by the courier. Your recommendation means a lot to us, and we’re proud to have a team so committed to customer care.
– Team Keplin
I had a small mix-up with my order…
I had a small mix-up with my order (received the wrong colour bath mat), but the way Keplin handled it was absolutely spot on. From the first response, the customer service was friendly, professional and genuinely helpful.
The team replied quickly, explained the options clearly, arranged a free return, and sent out the correct replacement without any fuss. Communication throughout was excellent, and I was kept fully informed at each stage.
Mistakes happen — what matters is how they’re resolved, and Keplin couldn’t have handled this better. Great customer service, lovely product quality (we’ve since ordered again), and I wouldn’t hesitate to recommend them.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Thank you for sharing your experience with us.
I’m delighted to hear that CARL was able to assist you so promptly and professionally.
From arranging the free return to ensuring the correct replacement reached you without any fuss, it’s wonderful to know the process felt smooth and reassuring.
Mistakes can happen, but your feedback shows how important it is to resolve them with care and efficiency. We’re thrilled you’re happy with both the product quality and the service, and we truly appreciate your recommendation.
Thank you again for choosing Keplin — we look forward to serving you in the future.
– Team Keplin
Good purchase
I have purchased 2 lightweight vacuum cleaners. Very impressed with the vacuums - I applied for warranties and Keplin took over 4 months to confirm.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Hi Donald,
Thank you for your feedback. We’re really pleased to hear you’re impressed with the lightweight vacuum cleaners. I’m sorry the warranty confirmation took longer than expected, but I’m glad it’s now all sorted for you.
We appreciate you choosing Keplin and hope the vacuums serve you well.
– Team Keplin
Vacuum bags
I ordered the vacuum bags on a Saturday morning and they arrived on Monday lunchtime! Amazing.
I had a small query about them so contacted the sender and within hours my query was sorted and I was good to go.
I would certainly recommend the company and their help desk elves!
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Hi Jane,
Thank you so much for your lovely review. We’re delighted to hear your vacuum bags arrived so quickly and that our team could help resolve your query within hours. That’s exactly the experience we aim to deliver.
Your recommendation means a lot to us — and our help desk elves are smiling today thanks to you.
– Team Keplin
Exclusive service
We have ordered 2 suitcases of Amazon. Both items were delivered within the time frame specified despite all winter weather warnings.
Product is of a high quality material and strongly build, we were impressed, as we didnt expect much due to its low price.
We had a small issue with one of the items, contacted customer service and to our surprise the communication was of a high standard the issue was resolved fast and efficient, the company is really dedicated to their customers!
We highly recommend their services.
Thank You once more Kepling group for pleasant experience!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Hi Mrs. Castro,
Thank you for your wonderful feedback. We’re delighted your suitcases arrived on time and that the quality exceeded expectations. I’m glad our customer service team could resolve your issue quickly — supporting our customers is always our priority.
We truly appreciate your recommendation and your kind words.
Thank you for choosing the Keplin Group.
– Team Keplin
I had a small issue with my Keplin…
I had a small issue with my Keplin hoover and Carl assisted me through the process which was fast and simple, quick response and very thorough. As a good gesture they upgrade my hoover to a more powerful one, i don't know any other company to do that. Carl was incredibly helpful and made the process so simple, such a superior customer service. Thank you Carl for all the help and I hope Keplin company treats you well.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Thank you, Roxana.
We’re so glad Carl was able to resolve the issue quickly and make the process easy for you. It’s great to hear you’re happy with the upgraded hoover. We truly appreciate your kind words and your trust in Keplin.
Wrong items arrived + NO RESOLUTION
Ordered a heated blanket from Keplin through debenhams. I have been trying to get in contact with them for nearly a month now due to receiving the wrong colour but no reply!!! I am now past the returns date and I am out of pocket… AVOID!!
VIA DEBENHAMS
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Hi Tee,
We’re truly sorry to hear about your experience — receiving the wrong colour and then struggling to reach us must have been incredibly frustrating, and we never want any customer to feel ignored or out of pocket.
We’ve already requested your details through Trustpilot so we can sort this out for you as quickly as possible. Please also feel free to call us directly on 020 7569 3007 and ask for a manager — we will make sure you’re properly looked after and that this is resolved without any further stress.
Thank you for giving us the chance to put this right. We’re here to help and won’t leave you stuck.
Customer service for returns
I honestly thought the customer service received was second to none, really easy to deal with and the very informative. At no point was i left waiting days for a reply.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Thank you so much, Iain.
We’re delighted to hear that you found our customer service easy to deal with and responsive. Providing clear information and timely support is exactly what we aim for, so it’s great to know this was your experience. We really appreciate your feedback.
Refund request
I ordered a cabin suitcase which I returned immediately as it was too small.
I waited a few weeks I recieved no refund.
I contacted the seller but could not provide the information he asked for as I had no tracking number. Amazon couldnt help either.
A few messages on Carl messaged to say a refund had been issued. Im unsure as to what the delay/problem was, but im glad I chased it up. Thank you Carl I have received my refund.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Thank you for sharing your experience, Mrs Phillips.
We’re sorry for the delay and the confusion around the return — that must have been frustrating, especially without the tracking details. We’re glad Carl was able to step in and get everything resolved for you.
We appreciate your patience throughout the process and are pleased to hear your refund has now reached you. If you ever need anything in the future, we’re here to help.
I spoke to Carl this morning as I…
I spoke to Carl this morning as I needed to register the warranty on the air fryer. He was very patient with me as I am elderly (I hate that term but I am!!) and not very computer literate. I am very pleased with my dual drawer air fryer - works a treat.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Dear Anne,
Thank you so much for sharing your experience with us. We’re delighted to hear that Carl was able to support you with registering your warranty and that his patience made the process easier for you. We truly value customers of all ages and backgrounds, and it’s wonderful to know you felt comfortable and cared for during your interaction.
We’re also thrilled that your dual drawer air fryer is working a treat — it’s a fantastic product, and we hope it continues to bring you ease and enjoyment in the kitchen. If you ever need assistance again, please don’t hesitate to reach out.
Warm regards,
The Keplin CS Team
I bought a Keplin air fryer......
UPDATE.....
I received a call today from the customer service manager at Keplin.
In less than 3 minutes he had manually updated my warranty for my air fryer.
So, in all fairness, as he provided excellent service for me today, I have changed my review from1 to 5 stars.
Thank you (again)
I bought a Keplin air fryer......
I bought an air fryer from Amazon. The air fryer is really good and seems to be excellent value for money.
However, I was unable to send a copy of the invoice to Keplin for the 2 year warranty via their website. It just won't upload.
I have emailed them and as per their instructions, sent a PDF as proof of purchase.
However, this is now not acceptable and they email me daily telling me how much they understand my frustrations with not being able to upload a copy of the invoice as proof.
Well, they have had the proof!
I have spent as much time sodding around with their website trying to upload a copy of the invoice in Jpeg, PDF and anything else as I have had using the damn thing.
In all ways, it seems they are a rubbish company to deal with and based upon my experience with them so far, I can only image of there was a problem in the future with my air fryer - they would not be at all helpful.
I wish I'd never bought the damn thing now and will never buy anything from them again.
The amount of 'urinating' about for a £40 air fryer!!!!! It's not like I'm trying to register a £80,000 Tesla.
It's a cheap air fryer.!!!!!! DISGUSTING CUSTOMER SERVICE.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration this has caused. This is absolutely not the level of service we aim to provide.
We can confirm that we have already requested the necessary information from you directly, and once received, we will manually create your warranty ID on your behalf so you don’t have to struggle with the upload system any further. Our team will ensure this is resolved for you quickly and smoothly.
We appreciate your patience, and we’re committed to putting this right so you can continue enjoying your air fryer with complete peace of mind.
i recently ordered some dehumidifiers…
i recently ordered some dehumidifiers for my house.they were delivered but could not find yhem.got strsight on to KG Group,they refunded me ,no prob.i have now found them.emailled to tel. them and this lovely man Manasi.said keep them without paying for them.how nice.i am using them now.they look good quality.the service was fast and i would use yhem again.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Dear Lisa,
Thank you for sharing your experience.
We’re delighted Manasi could make things easier for you and that you’re enjoying your dehumidifiers. It’s wonderful to hear you found our service fast and the products high quality. We look forward to serving you again!
Warm regards,
The KG Group CS Team
Very Good Customer Service from their…
Very Good Customer Service from their assistant Carl. Very quick replies to my query’s and helped a great deal in an order that got lost. Guided me on what to do and kept me updated. Excellent Customer Service!
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Thank you for your kind words.
We’re delighted to hear Carl was able to assist you promptly and guide you through the process with clear updates. Providing excellent customer service is always our priority, and your feedback will be shared with Carl and the team.
Warm regards,
The Keplin CS Team
Great service
I ordered some Bluey stuff and they came really quick excellent service from buying them emailed to see if I had received will order again
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Keplin Group Limited
Dear Jodie,
Thank you for your lovely feedback! We’re delighted your Bluey items arrived quickly and that you appreciated our follow-up service. It’s great to know you’d order again — we look forward to serving you next time.
Warm regards,
The CS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.