Keplin Group Limited Anmeldelser 484

I ordered 2 items, a garden parasol and additional base supports and, as only half the order arrived on the promised date, I contacted the company for information. I received an explanation very swiftly from customer services agent Carl who assured me the balance was in transit and, as he stated, it arrived very swiftly afterwards. The products are absolutely as described and came securely packaged etc. Communication with the company representative was excellent. Cannot fault any of my transaction. Absolute would recommend.

Ordered parasol and said next day delivery but didn't arrive when it said so contacted them and they got back to me very quickly and apologised to me and reassured me it was on its way and I received it the day after so very happy with the response, the parasol is good value for money and will order again off them, the Person that sorted it was Arthur so well done

After an initial delay with the order arriving in two parts, the company were very responsive and quick to send the second part. The quality is good and looks the part. It was easy to assemble and so far so good!!

I ordered padded Gravity Chairs through Amazon, which arrived and we are extremely pleased with them . They are very good value for money and excellent quality. The chairs arrived with some plugs/ covers missing from the
holes at the top of the legs where they join the arms. The ones that just slot in and cover up the nuts and bolt heads either side. I contacted the company, sending details of my order, and Carl was very quickly getting back to me to explain they didn't have these covers in stock. He very kindly offered to refund me 5% of my order total and hopefully I may find some suitable covers elsewhere.

Ordered a pair of Keplin folding garden chairs which amazingly were received next day. Excellent quality, robust construction and extremely comfortable. Had a minor non functional problem, which was handled promptly and fairly by Keplin, responding on a bank holiday. Happy to highly recommend this company and product.

Purchased a set of garden chairs. The chairs were good value and look robust. Excellent communication from Keplin. Would purchase again from them.

I ordered an 8 piece rattan garden furniture set through amazon last Nov. I contacted Amazon on Thurs to change the delivery address but they said it had been despatched and would arrive by 24 May. This morning I received an email to say the order is cancelled and I would get a refund Keplin have had my money for 6 months I am not happy

brought a strimmer after a couple of minutes cord broke and disappeared inside no matter how many people or tools cant open it to replace cord

I ordered suitcases which needed to be returned due to me having ordered the wrong size. I received excellent customer service. The agents I spoke to on the phone were polite and extremely helpful. The return was arranged and refund processed. I ordered two more suitcases in a smaller size from Keplin. Delivery was swift and items were good value for money and good quality. No hesitation whatsoever in recommending this company. 10/10!

Very comfortable chairs very fast delivery carnt wait for some decent weather so we can really put them to use thank you

Got great help from pranav & am satisfied with the help that got

I purchased the 28” suitcase from Morrisons , with the luggage lock system !! Terrible ,, I tried the lock numerous times before my holiday ,, it was fine ,,, how ever upon using it the first time on a holiday to Tenerife , when we arrived at the hotel and put the personal lock in it would not open ,,, tried several times 😡,, so in the end my husband had to pull the zip ends away from the lock using some string ( this worked very easily) cheap locking system ,,, would not recommend if you want a case with the locking system !! The actual case is fine though ! You get a 1 year warranty with it so I filled an online form in ,,, after numerous e mails they decided it was the fault of the airline ??? Maybe they threw the case about !!!!!! Really ,, it was a shocking answer to get out of paying out on the warranty!! The case has no marks on what so ever all it has is a cheap tacky lock - DO NOT RECOMMEND !!!!

I Bought two garden chairs from Amazon, unfortunately I had to return them as they were the wrong colour. I was informed to return them to a drop off centre. The box and chairs were in a big box and extremely heavy and there was no way I could return them myself as I am 79 years old! Someone from the chair company (Keplin Group) contacted me about this and arranged collection for me. After a bit of a problem with delivery it was sorted and everything was arranged for me with a lady called Manisi who was very helpful, nothing was too much trouble and she was very helpful ( I wish there were more people like her) it was a pleasure to have her to arrange collection. The Keplin Group are very lucky to have her.

Gill D

Excellent customer service after sale, highly recommended. Good product.

I received an upright cordless hoover, as a birthday gift. Unfortunately after the fourth time of using it, it malfunctioned. A friend of mine has the same product and never experienced any issues.
I therefore reached out to customer services explaining the issues I was faced with.
The customer service team experience was excellent. After submitting photos/videos, without hesitation the company arranged for me to return the product, free of charge, and a replacement arranged.
Therefore would like to thank Carl, for his continuous replies to my emails, and assisting in arranging the replacement.

Placed an order with Debenhams and order did not arrive. Customer services at Debenhams kept fobbing me off and told me to wait as order was in transit. After 16 days I telephoned Keplin direct and spoke to Manafi who very kindly sorted out a refund. Very courteous and efficient member of the team.

Seems a great product and great customer service. Thank you Carl for confirming warranty issued.
I am delighted.

Paul

Amazing product and customer service .
Ordered 2 sun loungers on Saturday afternoon and they was delivered the next day .
Beautiful high quality loungers at a very competitive price .

I gave a shocking review previously as the garden chairs I purchased didn't work.
After a fiasco got a replacement and a refund !!!! Great I thought. However it seems the replacement chairs were the original ones. They arrived in the same battered box and don't work.

Very disappointed.