Keplin Group Limited Anmeldelser 486

Extremely disappointed with purchase of Keplin Heavy Duty Wheelbarrow and subsequent customer service. W/barrow is impossible to assemble because of bolt holes ridiculously out of alignment (a common problem I have read about since my purchase*). I asked for a refund and return details: first response was to send me instructions and ask me to try again!! I have the instructions and two of us could not assemble. Just now I have been asked to take pics of the item for their inspection. I have already boxed it up (at the time in considerable frustration at the clearly terrible product). Having wasted my time with a product not fit for purpose I am now being asked to waste my time again. Unacceptable. *These reviews are on Amazon for exactly the same product. Had I read them there I likely wouldn't have pruchased; however, had I, I know the Amazon refund and return policy would have been immediately implemented on request. 30.4.25: I have now add a full refund. Customer Service should have been more tuned in to my initial concern and request for refund, but I am satisfied with this eventual (and correct) resolution, and acknowledge that here.

We recently purchased an electric blanket and could not understand how to attach it to the mattress, due to the positioning of the tapes and loops. I emailed a number of times, asking for advice, or better still a diagram, which I was told was not available. As a result of this and needing to use the blanket we had to cut tapes off and reattach in a different position, to be able to secure it safely to the mattress.

I purchased an electric blanket via Amazon which has broken. This company (via Amazon) are refusing to assist me further, because I am outside of their "strict 30 day" no refund policy. This is a faulty good, and to not assist, breaches my consumer rights to repair, replace or refund me. I would be happy with any of the above. I am hopeful this will be resolved, but feel terrible for those who don't know their rights and will be left with a faulty good.

I have had the pleasure of dealing with customer services who have resolved the issue and issued a refund. I am waiting for this to be received but cannot fault their service in dealing with my complaint. Thank you

Brilliant customer service for providing a video to show how to de-gas my hot water bottle, having misplaced my paperwork that came with the product. Easy to contact over the phone. Love the product - fantastic value for money and much easier/safer than a conventional hot water bottle. Heats up quickly and stays warm for several hours.

I recently purchased an Electric blanket from Keplin, but we had an issue with it being faulty. Thankfully the team over there, especially Sam, were able to assist with my issue and provide me with a full refund. They were extremely helpful with this situation.

Good range of products and great customer service!

Terrible company! Placed order for next day delivery and haven't even been dispatched yet.

I had ordered suitcases from Lugg and DPD delivered them to the wrong address. The customer service from Lugg were quick to rectify the problem and come up with solutions. Not only are the suitcases lovely and sturdy (I recommend!), but the customer service at Lugg were fantastic. Thank you Arthur.

Return policy was frustrated by requiring a photo and the process was fairly lengthy. In this age of instant returns via Amazon and helpful return forms included by most reputable companies, Keplin Group ask you to send a photo of all the goods even though none were damaged and all in their original packaging.
After my first review, due to the kindly reply, I have re-reviewed as they are obviously trying to go the extra mile to reply.

Really nice customer support team, I recommend! Bought some discounted luggage for Black Friday and they were beautiful and good quality !!

Great customer service.
I bought some items online but for some reason did not receive a confirmation email. The money was taken out of my account but I had no way of knowing when the items would be delivered. The promised call back was made quickly and we managed to get it resolved along with tracking information.

best customer service ever

Deliverd within hours not days, quality product at a very cheap price, Bookmarked this company

Amazing service I bought a suitcase the wheel fell off first time I used it. I Spoke to Atharva, on customer service. A Replacement was despatched and received within 48hours. Great customer service, BETTER than some of the large Retails companies. Thank You

Recently bought some vacuum bags from you.They were delivered promptly and I found them extremely easy to use and reliable.Some I have had in the past from other companies have been awkward to use and not very durable.

Quite happy with my purchase and the 15% further discount in addition. The response was quick and their customer service good.
Atharva who served me over the phone was very polite and a great help who understood the product very well.

The customer services is the best! They were helpful and resolved my inquiry quickly.

I recently bought a dog car seat from Keplin , whereby the safety strap became unattached. I sent photographs as requested and was told it wasn't their problem as I bought it through Amazon. I was appalled and wrote an awful review on trustpilot. However, a young man from customer service ,Atharva, not only set me one new dog car seat. But two so we didn't have to keep swapping the dog seat over between cars. Thank you very much.

Sam was great help!
I bought a suitcase which did not arrive for over 8 days. I contacted customer service and Sam replied the very next day informing me that my parcel had been lost by the courier. Sam arranged for it to be dispatched with next day delivery!
Thank you very much

First chairs arrived damaged ( poor packing in my opinion). I emailed the company who responded fairly quickly explaining the damage. They initially offered me a partial refund but I preferred to have them replaced. New chairs were sent and they are great. Slightly quicker delivery would be nice, maybe offer a fast delivery at additional cost.
But overall good company to deal with and sorted our the problem which is the main thing.