My order came but it was out of order
My order came but it was out of order. I’ve been trying to contact them but they won’t answer me. It’s been a week now and nothing. This is ridiculous
6. oktober 2025
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Skrevet af virksomheden
Shop great custom jewelry of timeless beauty and elegant design that will last forever. Enjoy customizing your name, word or date with various pieces. Enjoy gifted shipping when getting something for you and someone you love.
Kontaktoplysninger
2,6
Under middel
9 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Retur får bekostas själv och leverans…
Retur får bekostas själv och leverans ska ske till Kina. Detta är inte ok. Företaget borde skicka leveransavi.
7. maj 2025
Uopfordret anmeldelse
3 silver necklace with 3 names and a date on it
I ordered 3 necklaces from y’all two of them were right and one was messed up it should have had Tammie,Angie,Lisa and a date on it .It has Angie,Angie,Lisa and 10-1124 with B/F/F and it should of had Angie,Tammie,Lisa with B/F/F 10-11-24.I would like to get it replaced please let me know if I can.
31. december 2024
Uopfordret anmeldelse
Best customer service…ever!
I’m usually very apprehensive about buying online as I’ve had some less than pleasant experiences in the past with products looking totally different from what was advertised and no response from their contact address. I’ll try to keep this short but, bottom line, Kenzella has the best customer service I have ever experienced from an online store.
Initially my order was taking longer to arrive than I had anticipated and on day number 13 I contacted Kenzella to let them know that the tracking link didn’t work and that I hadn’t yet received anything. They got back to me the same day and informed me that the package had already arrived in my country. Sure enough the next day I received it in the mail. When I opened it, I realized I hadn’t included the free engraving in my order. I sent an email asking if I could pay to resend the product and have them do the engraving and then send it back. Their response: “Don’t worry about sending the product. Just send an email with what you want engraved and we’ll send you a new one”. 😱
I mean, who does that!?!? I’ve never come across an online store that cares this much about their customers. You honestly can’t go wrong.
-Aiki
19. august 2021
Uopfordret anmeldelse
Besvarelse fra kenzella.com
Hey !
Thanks a lot for this review ! We do care a lot about our customer and when they are nice and polite there's no reason to not treat them well. Thanks again for shopping with us !
place my order since early july urm its…
place my order since early july urm its not here yet n i get NONE EMAIL OR UPDATE ABOUT IT PLEASE DO SMTG SRSLY
15. august 2021
Uopfordret anmeldelse
Besvarelse fra kenzella.com
Hey !
We sent you all information needed for your order and tracking number. We checked and find out that the package has been refused at delivery. We sent you an email to fix this but hasn't received any answer yet.
If you really want something to be done we are waiting for you to manifest yourself.
best
Disappointing.
I am yet to receive my order, I have tried to make contact about it not arriving and still haven't been responded to. Very disappointing.
27. april 2021
Besvarelse fra kenzella.com
Hey !
We should have received your email, this is not supposed to happen. I will ask the team to check your order and contact you with an update and a solution as you should have been delivered long ago indeed.
We apologize for the situation
Kenzella team
Besvarelse fra kenzella.com
Hey !
Thanks a lot ! it's comforting to read those kind of reviews !
The delivery follow up is bad
The delivery follow up is bad. Asking me for Chinese address for few times. Delivery delay. When I received the parcel, the packing is so bad. Just a dirty plastic bag wrapping the little box. I don’t expect such customer experience in fact.
25. april 2021
Besvarelse fra kenzella.com
Hey!
We ask for your Chinese address to be sure that SF express deliver correctly as in the past some order were lost. Thanks for never replying to our email by the way.
Your order was shipped in the time frame mentioned and delivered in 4 days to your house. 2 weeks in half from the day you ordered to the delivery, which is fast for made-to-order jewelry.
The dirty plastic bag is called a Bubble mailer, meant to protect your jewelry rather than being beautiful, you bought jewelry, not a bubble mailer. The box is little cause there's no need to wrap it in a bigger box. It would be such a waste and also bad for the environment. There was also a little card to thank you.
We can understand that waiting for something you bought is annoying! We wish we could make and ship our products faster, but it's impossible.
Please avoid writing such wrong reviews, that make us pass for a company that does care and ship product in plastic bags from food store.
Kindly
Kenzella team
I haven’t received my order yet
21. januar 2021
Besvarelse fra kenzella.com
Hey ! Laura
Sorry, the email was sent to early. Your order is getting process and will be delivered soon. If you need more details don't hesitate to contact our support team at info@kenzella.com
Kind regards,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.