The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I currently have an application in progress looking to borrow £26k against an £800k property value. Every few days there’s a request for more information. The frustrating thing is they are questions r... Se mere
Virksomheden har svaret
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensing... Se mere
Virksomheden har svaret
We recently had a case that got over the line purely down to the input from our relationship manager, Maria Betti. Her persistence and the speed with which she dealt with the matter was incredible. Ab... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Kontaktoplysninger
PO Box 831, Redhill, RH1 9NJ, Storbritannien
- kensingtonmortgages.co.uk
4,6
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am very satisfied and happy with…
I am very satisfied and happy with Kensington mortgage , everything was done smoothly and made my mortgage process complete within time frame.
Ghalib hussain
8. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
It is more complicated than necessary…
It is more complicated than necessary creat a lot cost to landlords
9. august 2026
Besvarelse fra Kensington Mortgages
Hi AJ,
We're sorry to hear that you were unhappy with your recent experience.
We understand how important it is for mortgage applications to progress smoothly and meet customers' borrowing requirements. While some aspects of an application can be influenced by factors outside of a customer's expectations, we always aim to make the process as straightforward and efficient as possible.
We'd welcome the opportunity to better understand your concerns. If you'd like to discuss your experience, please email your contact details and a convenient time to reach you to yourexperience@kensingtonmortgages.co.uk, and a member of the team will be in touch.
Thank you, Kensington.
I would not describe the experience as…
I would not describe the experience as great. The highlight was they underwriter but everything else was sadly lacking.
4. august 2026
Fantastic experience would definitely…
Fantastic experience would definitely recommend.
2. august 2026
Very professional
Very professional , understanding and helpful and I wish to stay with you
2. august 2026
The product transfer process was quick
The product transfer process was quick, easy and efficient. The range of products offered to my clients were excellent. Both me and clients are very pleased. Thank you.
29. juli 2026
Competitive interest rate
Competitive interest rate. As per service whenever, I call over my mortgage case, response was quick and timely.
2. august 2026
Frustrating. Hopefully not typical
I currently have an application in progress looking to borrow £26k against an £800k property value. Every few days there’s a request for more information. The frustrating thing is they are questions relating to bank statements and instead of asking them in one go, a few get asked, I respond the same or next day but then it’s another 2 or 3 days before I then get a other request. I get the feeling they’ve either ran out of money to lend and are stalling or are just trying to find the right question to ask where they dislike the answer enough to decline it. Frustrating.
6. august 2026
Besvarelse fra Kensington Mortgages
Hi Mitchell,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've looked into the application and understand why the process has felt frustrating. As the information provided was reviewed, some additional questions arose that needed further clarification before we could continue our assessment. We appreciate that receiving further queries at different stages can be disappointing, particularly when you're responding quickly and keen to move things forward, and we're sorry for the inconvenience this has caused.
We've asked the team handling the case to provide any future updates and queries by phone where possible. We hope this will help improve communication and support the application as it progresses.
Thank you, Kensington.
A massived Thank You to Maria Betti!
We recently had a case that got over the line purely down to the input from our relationship manager, Maria Betti. Her persistence and the speed with which she dealt with the matter was incredible. Absolute legend!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Kensington Mortgages
Hi Dave, thanks for taking the time to share your feedback. We’re sorry this has been a frustrating experience for you and your client.
We’ve reviewed the case carefully and agree we could have handled things differently.
We appreciate you raising this and are sorry for any upset caused, Kensington.
excellent service and made a massive…
excellent service and made a massive difference to us as a family highly recommend 👍👍
5. august 2026
Super quick underwriting and mortgage…
Super quick underwriting and mortgage offer. The whole process took less than a couple of weeks, which was fantastic!
30. juli 2026
Having one person (Danielle) who took…
Having one person (Danielle) who took control of the case and I wasn't bounced around a call centre.
4. august 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.