KawaiiSphere Anmeldelser 

I would give 0 stars if I could! Sold me obviously fake sonny angels. The painting on them is so wonky and there's no logo on the foot. Do not buy from them!

I placed an order worth £200 with KawaiiSphere, and they claimed they shipped the parcel to a UK address. However, the parcel was never delivered to me, and despite checking the address they supposedly sent it to, there was no sign of the items. They have ignored my messages and provided no real help or refund.

This is clearly a scam – they took my money and never delivered anything. Avoid this company at all costs!

Une honte ! C’est un site de contre façons !
J’ai payé les figurines plus cher que des vrais.
C’est aberrant !
Je demande le remboursement et on me dit de les retourner avec des frais à ma charge bien sûr … n’achetez surtout pas sur ce site !

Found out that the sonny angels they sell on here are fake. I have demanded a full refund and a cancellation of my order so i hope that goes well since this is illegal. And i’m not settling for a fake product nor am i paying for it or the return of it i will take further steps if they decide to not cooperate since this is once again illegal.

SO FAKE IT IS SO FAKE,
I ignored all of the reviews and I regret it, my sonny angel dreaming hipper I bought was sooo fake that the wings were pink!?, Please consider paying the same price for authentic/real ones from stores like WHOOPEA or the official Sonny Angel store. AND JUST TO ADD ON, THE SHIPPING TOOK NEARLY 3 WEEKS!!!

DO NOT BUY.
They sell FAKE products.

I received 3 fake Sonny Angels. When I emailed customer service, they immediately said that I have to pay for my own return. Keep in mind, I am in US, they are in London. I am not paying out of pocket to return a fake product.

The most infuriating part was when they offered me a PARTIAL REFUND.
“As an exceptional gesture, we are offering a 30% refund on your order while allowing you to keep it. This approach is meant to help ease your dissatisfaction and reflects our commitment to our customers.”

Commitment to our customers?? How about don’t sell fake products to begin with?!

Fake Sonny angels

Please DO NOT BUY!!!!
They are selling fake Sonny Angels, even thought they claim to be “Certified Quality”. The worst fake ones i’ve ever seen, and they were £14 each! Horrible customer service when I asked for a refund, they told me to send them back to France, but I would have to pay for tracked shipping, which was over £30!! They offered me a 30% refund to keep the products, which I accepted but never heard back from them. I ended up disputing it with my bank and lucky got all my money back. They really need to be shut down for selling counterfeit items!

Verkopen neppe smiski’s voor de prijs van de echte. Zeer ontevreden! Koop niet hier!

Sell fake products but use the images of from official sonny angel website, not sure how its legal

First time ordering from this company and first time what I thought was a sonny angel.. to find out it indeed is fake. It came with a squished box pulled out the sonny angel with all marks on it.. I’m actually so embarrassed because it states no where that the item is fake.. disgusting

Fake products, wouldn’t bother

FAKE SONNY ANGELS!

While customer service may be prompt, they do not inform customers that their Sonny Angel products are not genuine. Prices reflect a genuine product, but what I received were fakes. They were a birthday gift, and I am so disappointed.

Check the feet and wings of any Sonny Angel products brought from this website.

I will attempt to receive a refund, but I doubt they will respond.

Items that I ordered are not genuine, despite being advertised as so. Emma, their customer service assistant, told me that these items were not checked for authenticity before they were sent out to me and that they would only offer a 30% refund, and that this was a gesture of their “devotion to customers”. As they would not reimburse postage (despite this being a mistake KawaiiSphere made by not checking their supplier was genuine), I could not return these items for a full refund and get reimbursed for postage costs as this was against their returns policy. After some back and forth, I was offered a 50% refund (without returning my items), however this is a gross demonstration of their “devotion to customers” as Emma had stressed in our emails.
KawaiiSphere is a scam, read the reviews, everyone has the same issues with them and is offered the same resolution. If you actually want the thing you buy, go somewhere else.
Make sure you fight to get your money back, dispute the charge with your bank. You are entitled to a full refund under the Consumer Rights Act 2015.

FAKE ITEMS, THEY ARE SELLING FAKE CHINESE SONNY ANGELS AND PASSING THEM OFF AS GENUINE

This company clearly has fake good reviews don’t be fooled!! Stay clear! I wrote a review on this shop as I was sent FAKE sonny angels. Now I had been asked to remove my review and they will give me all my money back as a bribe!! Funnily enough i am now being ignored by the company and still haven’t received my refund. Best option is to dispute it with your bank as I have now had to do. TOTAL SCAM!

I ordered 3 sonny angels ($20 each and they have a "buy 2, get a 3rd free" deal) and they are all 100% fake. Crazy they are selling fake sonny angels at a mark up on retail prices. Super deceiving.

I purchased several Sonny Angels, only to receive counterfeit items. The store does not disclose that they sell dupes, which is highly unethical and likely illegal. When I raised the issue, they refused to offer a refund unless I returned the items at my own cost — despite the fault being on their end.

To make matters worse, the return address provided was questionable and located far from me, raising even more red flags.

Please be cautious — this retailer should not be operating if they are distributing counterfeit goods at full price. I strongly advise against purchasing from this store.

Fake Sonny Angel, super disappointing.Waste of money!

SCAM

Quick update on the situation.
Careful of small print!!! They are clever with wording.

Counterfeit products, came broken and dirty.

Emma (Head of After-Sales Service) would offer (as a 'gesture of good will') 30% refund at first, then 50% .. I argued I would not like to keep broken/counterfeit products (because what am I going to do with a headless Sonny Angel with a tatty face and badly painted dungaree????)

Emma will ask you to send it back to an address in France - fully paid tracked, international shipping back to them.

Ps: this is approx 12-20£ (6x Sonny Angels) - NONE REFUNDABLE POSTAGE. Emma would also not offer ANY other solution other than this. Just asking you to spend even more (none-refundable) money to send THEM the products back. They will not offer a paid for postal solution even though the products are broken/choke hazard to children (breaching health and safety protocols), but most importantly - counterfeit products.

Situation has escalated to Citizen Advice for further investigations on counterfeit products.

Quick update (2-3 weeks later):

After contacting citizens advice and filed the report, kawaiisphere is currently under investigation for selling counterfeit products.

Having fought back and forth (10+ emails) of no resolution, they finally got in touch with me to revoke my negative review here and in exchange - a 100% refund.

Naturally - out of principle, I have ignored them. Clearly they are capable of a full refund from the start, and they continued to refuse until a review like this. Shocking and disgusted in their behaviour and business practices!

Don’t shop here!
Bad service. Fake products. Just don’t do it!