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Virksomhedsoplysninger

  1. Autocamperudlejning

Skrevet af virksomheden

We are a family run business based in East Kilbride Glasgow. At Karens campervans and Motorhome hire Scotland, we want to help you enjoy all that hiring a motorhome for a holiday has to offer. Exploring scotland in one of Karen's motorhomes is a holiday like no other. You have the freedom to explore all of the county’s spectacular scenery, from the Highlands to the lowlands, remote islands, spectacular lochs, unspoilt, gorgeous beaches and everything else in between. The flexibility of being able to pull over and set up camp wherever and whenever you choose will help you create memories for a lifetime. Whether you are looking for a cosy campervan or a luxury motorhome , Karen's Campervans Hire Scotland has what you are looking for.


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

7 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Great 5 nights away in a luxurious and…

Great 5 nights away in a luxurious and clean motorhome. First time ever doing this type of holiday. We hired Bonnie for 2 adults and 2 dogs. Karen was very thorough in explaining how the motorhome worked and it was given to us in immaculate condition. We highly recommend this and will be sure to book again.

9. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First Class Camper and Motor Home Hire

Thanks again to Karen for her professionalism and superb Motor home rental service. Our second time renting from her and cannot fault her service. Van was spotlessly clean with fresh beds all made up and a full descriptive hand over explaining how everything worked. Communications with her were excellent and nothing was a bother for her and so easy to deal with We loved our road trip to Oban and Mull. Cant praise this business enough. We have now rented Bonnie and Hamish so really have to try Spencer next Wonderful friendly owners of this lovely business. Thanks Karen and Graham !

27. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

a Bonnie trip!

We are just back from a fabulous week in ‘Bonnie’.
We could not recommend Karen enough, very friendly, feel like I’ve known her forever!
Clean, spacious, well equipped van.
Everything explained super well in hand over to ensure we were confident with how everything works.
Smooth handover and drop off and always at the end of the phone if you need her.
We have already booked for next year and can’t believe how good touring our beautiful country was!
🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿

6. august 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Deposit turns profit ..

After writing a glaring review of this company as they were faultless in the beginning it has subsequently turned a sour corner..

There has been minor damage to the corner of the vehicle which has been viewed upon a damage assessment which was not attended by myself which I believe is unacceptable. Also further damage found when I am not in presence which is convenient and I think unlawful/bad practice. Any damage assessment is done with the hirer on site and with the company but they asked me to leave and they would do later over the coming days. I did however explain from the offset any damage provable to be mine I would cover no problem. I also have received quotes of my own all saying its not a problem and are local but they are refusing to use and taking to their friends i assume who are hiking the price up.

There are now claims of damage to the roof which I dispute as the roof was never accessed nor signed for in the initial damage report nor was any of the interior. They are now unlawfully holding on to my deposit despite no roof damage report being completed at hand over only report that's been signed by myself with regards to the damage report on the front, rear, and sides (no roof or inside). They will do their damage reports after you leave and with you not there.. be cautious, ask to be present.

I left a review on Facebook to which they asked their family to review and comment under it as "Harassment" which I assume is an attempt of accusations so serious to try and get Facebook to review and take down? Unsure what the motive here was.

For their quotation on the damage they charge £118 .. not for the repair, for the quote! After receiving this I called the business and messaged to which they continually rejected my call and ignored my messages and now wonder why I am so stressed, disappointed and frustrated.

The handling of this has been grossly unprofessional and very non business like, I almost feel like I am dealing with a back street company. I had multiple prices and went with Karen to support a local upcoming business and have been left stung.

I am also positive there has been GDPR breaches and the harassment claim is slander on my integrity as a person which they have now deleted online. So your issues and concerns to them as a business aren't safe.

There has been damage from previous hires and nothing was fixed so I guarantee they have taken deposit money from their customers but not had the damages completed to increase their profit margins as they confirmed the last hire was in October so why would the damages not of been fixed by now?

Instead of taking to a local company they will drive to Perth and bill you £65 per hour for their time which is a salary of £125k a year.. not bad! Basically they will do everything they can to not give you the money back and add up every little thing.. I even left them with a full gas tank of £35 which they said isn't their problem and will only refund me should I show them a receipt. Not to state the obvious but when you are in the North Coast of Scotland receipts aren't a thing.

They now also magically had a hire this week which they are charging me for for loss of earnings even though when we spoke on Saturday the van was going in for a yearly check on the Friday but miraculously its now next week...

They have have received a quote of £2.5/£3k for the damage, charging me for a loss of hire (£1050 PW), 3 hrs of time to Perth £195 and £118 for the estimate. Its looking like my bill is just short of £4k for a scuff mark on the corner which is a nice wee 100% profit for them since they don't actually get the damage fixed.

Stay clear and be aware, don't do a bank transfer do a credit card hold, be on site for the full damage report and sign a completion form that they confirm at hand over there has been no damage and keep yourself safe. Best thing to do is not use them, Central Scotland Campervan hire take a £500 credit card hold not a £1500 bank transfer which they will know is always in the receivers favour and the banks can do nothing to support you.

6. april 2024
Uopfordret anmeldelse
Karenscampervans-logo

Besvarelse fra Karenscampervans

Hi David,
Thank you for taking the time to leave this review, we are sorry for your frustration and understand the urgency you’re feeling regards to getting your security deposit back.
Unfortunately upon return we found and pointed out damage to you after checks had been carried out with all supporting evidence. You was happy to admit liability and await estimates however it all turned sour when we refused to pay you back a part payment of your security deposit due to your financial circumstances before we even have the estimates.
Our Terms & Conditions which you have signed and agreed too, state we hold full deposit until costs of repairs are confirmed subject to no insurance claim we deduct costs from retained security deposit and refund the remainder to the customer.
We found your constant phone calls, messages and your intimidating tone very upsetting and considered some of your comments close to harassment and blackmail regarding threats to social media/google hence why all correspondence is now through email.
As far as GDPR breaches go, we would never ever share anyone’s personal information that’s a serious allegation!!
I would appreciate if you can find the patience, we are working on this as a matter of urgency and still awaiting estimate from the approved Motorhome repair centre, then we will be back in touch with you ASAP with the cost of repairs.

Kind Regards,
Karen’s Campervans

Bedømt til 5 ud af 5 stjerner

Brilliant Family Run Business

This was our first time booking a Motorhome with this small/ but personal and very professional business and have to say that from start to finish dealing with Karen was amazing. Karen was very friendly on the phone and in person, communication was great throughout the whole booking experience.

We hired Bonnie for the week, with my wife and my dog. When we picked it up Bonnie was immaculate inside and out, (no trace of any dogs being in the Motorhome previously) Bonnie came with everything we needed for our week away.

We would definitely recommend Karen’s Campervans to anyone (as I have done already and only been back two days) and soon will be booking again for next year. Thanks Karen🙂

23. oktober 2023
Uopfordret anmeldelse
Karenscampervans-logo

Besvarelse fra Karenscampervans

Hi Alan,
thank you for the lovely review very much appreciated. Glad you all had a fantastic time away in Bonnie! We can’t wait to welcome you back 🚍

Karen

Bedømt til 5 ud af 5 stjerner

Incredible customer service and brilliant experience

We had the joy of having Spencer for a long weekend and throughly enjoyed our time away, Karen was amazing to deal with and everything was straight forward and a really easy process, everything explained to us and Spencer was immaculate with some nice goodies packed for our trip, i wouldn't think twice about recommending Karen's Campervans to anyone as the service was nothing short of amazing, we are already planning our next trip so that must say something,

See you soon.

4. august 2023
Uopfordret anmeldelse
Karenscampervans-logo

Besvarelse fra Karenscampervans

Thank you for your lovely review, glad you all had the best time in Spencer 🚐 Hope to see you again in the near future 😊

Karen

Bedømt til 5 ud af 5 stjerner

Hired Spencer for my partners birthday…

Hired Spencer for my partners birthday weekend. From the moment we arrived for collection, everything was explained how to use all features of the van. Even tips on where to go as we were unsure where to head too. The van was lovely to drive and kited out with all the basics we needed too. Amazing weekend had and would highly recommend Karen’s camper vans as it was such a smooth experience all in.

12. marts 2023
Uopfordret anmeldelse
Karenscampervans-logo

Besvarelse fra Karenscampervans

Thanks so much for your lovely review, we’re glad you had a great experience travelling around in Spencer and made memorable memories for a special birthday..

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