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Food panda grocery store are bad send me mal food. Does not accept exchange or refund say our policy is not so.

I ordered from Foodpanda and waited for my food for max two hours, without any reason, timer on Foodpanda app is restarting automatically and everytime.showing different time of delivery.
When I talked to representative, his name was Abdullah, I informed whole query, so he replied that food is delayed because no rider is available and now it will deliver at 2:45 so I asked no one bother to inform.me if there is no rider available and why you have accepted my order then so he didn't replied and just ended my chat,
Is this is norm.of customer service, how he ended my chat without taking my consent.
Rated zero to Foodpanda management

Ordered dinner at 6pm order arrived at 730pm. There was a missing drink in my item and went to live chat with Kevin. Was given numerous statements by him of promises that they promised service quality and apologies for my bad experience. After some time, the outcome was no refund for the missing item and no reason given. Then the chat was ended abruptly by him.. wow. What's the purpose of having a live chat in the first place if the outcome is just no refund?? Pl just stop your operations in Singapore if u cant even deliver on time or provide service quality. Dun be a disgrace.

I have put in order from foodmart, order no#v4xm-2x0y. My 2 salmon fish under vacum pack, after defrost, the meat is soggy and bad quality.

Food came more than 1 hour later than the scheduled time. And the sauce from the chicken noodle spilled out into the plastic that carries the noodle. So I'm left with 1/4 to eat while the rest are just dry noodle. Sent my feedback to the customer service, Michael, and he said that there shouldn't be any sauce inside and didn't even acknowledge the spill. Refused to offer the refund for the noodle and and of course, they cannot get the vendor to send another one to replace. This is not the first, or fourth time. Foodpanda continues to screw up orders and we are paying the food and delivery service and service charge for free! Foodpanda, you guys should close or BUCK UP!!!

The customer service is so damn ridiculous. I didn’t cancel my orders. The vendor cancelled my orders due to unavailable items and suddenly i got an issue in replacing an order. What the hell is this? Plus, I have to wait and I have no idea till when.

No contact number to call
Delayed order for more than an hour

2 hours delivery time instead of the prompted 28 mins, no costumer care whatsoever

Pathetic service

They accepted the order and after some time we received a call that they cancelled our order and confirmed that we will receive our refund. It’s been more the 3 weeks we haven’t received our refund. Now we received an email that they are not going to refund
Really disappointed

worse costumer service ever, Name who I spoke to is Liew C

Not helpful, item delivered not to my address - trying to reach out for help , he or she persisted, can't help to send yo my correct address.

does food panda delivered item without ensure arrived at costumer hand? sad

Food panda if you see this, unprofessional.

so dissapointed with your costumer service not helpful

Looks like I received foodpanda’s awful service much like the many have noted below. Received the wrong order and no refund despite multiple messages

Don't ever use food panda. I know we all sometimes can't be bothered to move and order in but trust me, DON'T RISK IT when using Food Panda. Sadly I didn't see the reviews myself before ordering. Do take them at face value.

So what Happened with my order? I ordered a Long chicken from burger king and received something else all together...a beef burger. Now at face value it's not a big deal and easily fixable with photos etc. ( I don't eat beef) so I genuinely just needed the credit back to order something I can eat.

Spoke to customer support and without any understanding they simply copy and pasted the no refund bottom. No matter who I spoke to they did the same.

Don't waste your time or your money.

Offers insane discount never ever takes it off the bill at the end if the bill.

Ordered food that NEVER ARRIVED! Went to bed with a very hungry and understandably crying small child! After an hour had past & the app updating how long the order would be it reached “anytime now” and said that for hours! Eventually I gave up waiting as it was after midnight at this point. €50 and no refund. Called the number provided several times with no answer. Unacceptable.

Very frustrating app. My pin location was nowhere near my entered address and caused big confusion for the delivery driver.

Beyond disgusting service. Everything seems fine until you have an issue, and I had three issues before I deleted the app. I was treated as though it was my fault, and given the same scripted line until the very end ‘we are very sorry’. All apologies, and no action. Do not waste your time or money, go elsewhere.

i Tanzeem Shikder. Thanks for contacting foodpanda. I'm Monalisa S..

I see that you've reached out to us due to a refund query. Rest assured, I'll do my best to assist you with this.
Monalisa S.
10:27 PM
I sincererly apologize for the inconvenience. Please allow me some time to get to the bottom of this.
You
10:27 PM
I place an order #n8hr-h0k6
You
10:28 PM
now it is saying they have cancelled the order and unable refund. When I paid for it then they should have just left the food at the premises. You cannot cancel the order and deny the refund.
Monalisa S.
10:29 PM
As i can see that your order gets cancelled as you are not reachable, Our rider has tried called you many times which was not reachable and there was no other number also.
You
10:29 PM
I am overseas
You
10:29 PM
i am in Australia
Monalisa S.
10:29 PM
I'm sorry, Tanzeem Shikder. A refund will not be possible for this order. We appreciate your understanding on this.
Monalisa S.
10:29 PM
Do you need help with anything else, Tanzeem Shikder?
You
10:30 PM
Could you please advise the rider to deliver the food
You
10:30 PM
i just need you send the food as they cannot cancel the order when I paid for it
Monalisa S.
10:31 PM
I completely understand your concern and I do relate to your frustration as well. However, It is unfortunate to let you know that your request is beyond my capability at this moment.
Monalisa S.
10:31 PM
We've thoroughly reviewed the details of your case and we won't be able to proceed with a refund.
Monalisa S.
10:31 PM
While I'm here, is there anything else you need me for, Tanzeem Shikder?
You
10:31 PM
I am not asking for refund. I am advising to deliver the food to the premises
You
10:32 PM
as food should be there. You should have waited till I reply.
Monalisa S.
10:32 PM
I'm sorry that your order was cancelled it is not possible to deliver.
You
10:33 PM
When people are placing order from overseas, as you can see the payment went from Australia, you should have had some common sense how to handle this kind of situation
You
10:33 PM
What is your manager's details, whom can I take this case to complaint
You
10:34 PM
or else I ll make sure all the social media will be informed about the service that you are providing
You
10:34 PM
you are ripping off customers
You
10:34 PM
thats not fair
Monalisa S.
10:35 PM
I'll escalate this issue to our specialist right away. You'll receive a follow-up email from them in 24 hours.

Monalisa S.
10:35 PM

I'm sorry Despite my best efforts, there's nothing more I can do about this issue.
Monalisa S.
10:35 PM
Before I go, do you need help with anything else, Tanzeem Shikder?
You
10:36 PM
I want some contact details right now
Monalisa S.
10:36 PM
I'm sorry, I understand this outcome isn't what you expected. But I can assure you that the resolution we gave was the best we can offer for cases like yours.
Monalisa S.
10:36 PM
You'll receive a follow-up email from them in 24 hours.
Monalisa S.
10:36 PM
While I'm here, is there anything else you need me for, Tanzeem Shikder?
You
10:37 PM
I have failed to understand, its been few hours and you are saying food can not be deivered when you already charged me for it.
Monalisa S.
10:39 PM
I'll close this chat now. You can start a new chat anytime if you face any other issues.

Thanks for choosing foodpanda. We appreciate your support.
This is the service I have received. They rip off customer. Never order food from there.

Consistently awful - the low touch model was useful during COVID-19 but it's woefully inadequate now - the few human staff seem to do their best but there are some areas where replacing humans with cheap technology comes at a huge cost and this is one of them

Easy to use, quick, reliable & competitive rate