The J. Peterman Company Anmeldelser 

It is hard not to be sucked in by J. Peterman’s marketing and unique products. But, do yourself a favor - DON’T! Their customer service is non-existent.

I’ve ordered many things from Peterman over the years. Most recently I ordered a hat (which I like) and was then immediately barraged by marketing emails. One of them offered 25% off on my next order. My wife’s birthday was approaching and she had mentioned she really liked the “Counterfeit Mailbag” in their catalog that came with my hat. Perfect I thought - apply the 25% discount to the mailbag listed just below $300. I went on line and ordered the bag applying the discount. There was plenty of time to receive the product in advance of the birthday.

I quickly received an acknowledgment for my order. My card was billed (plus shipping and taxes) and the next day I got an email saying the bag had shipped along with a UPS tracking number. Since it was a birthday present I checked shipping progress daily in the hope I could catch the package before my wife. It made it to the city where I live and then showed it was transferred to the US Postal Service. Hmmm - this would delay things but there should still be time. Well, on the day that it was to arrive I got another email from Peterman claiming it had been delivered. There was no package! I checked my doorbell camera to see if it had been delivered or if porch pirates had stolen it. Negative… there was no recording or any delivery or approach to our front door and porch where USPS claimed it had been delivered.

I checked the Peterman website and since it was after customer service hours I used the email site to explain the problem and ask how I could track what happened to the package. The next morning I received an email response. They suggested canvassing neighbors (already done) and waiting up to 5 days for it to show up. In other words, they felt no responsibility or accountability to help find the package.

The UPS tracking site had a link to report problems. I filled out the on line form and immediately got an email saying it was not UPS’s problem because they delivered it to the post office for final delivery. Have you ever tried calling the post office? Try it with a heaping helping of patience! No luck, I could not get through.

Luckily, I managed to catch our postman. He’s a great guy and called a special number he has. He learned that it had been delivered to the right house number on another street 2 blocks away! He personally went to the house, retrieved the package and delivered it.

OK, if you’ve read this far you might be thinking I got the package, no harm, no foul. The box looked like it had been drop kicked from Peterman to the final address. I opened it to make sure everything was there. It was in one piece but there was no shipping info. The only other item in the box was another Peterman catalog which I decided to leave in when I wrapped it.

My wife was ecstatic with the bag. BUT she leafed through the catalog and saw a listing for the product. It was $198!!! Almost $100 less than the list price I had just paid (before discount). Frustrated, I tried calling Peterman’s customer service number. What a joke! After wending my way through multiple number options I was placed on hold. After quite a while a recording came on and asked me if I wanted to wait another 3 minutes or call back. I stayed on hold. Three minutes later I got another recording which said nobody was available and to call back later then hung up.

You make up your own mind based on my experience. Personally this is the last time I give my hard earned money to a company that could care less about the customer experience provided they have your money.

I ordered one small item from JPeterman.com in January. Even though I unchecked the box for marketing, after the order was confirmed I got a message thanking me for signing up for marketing. My order hadn't even shipped yet and they were already presumptuously working on the next sale. I immediately contacted their customer service and told them I didn't sign up for anything and don't want marketing. Apparently they simply didn't care because, shortly after, I started receiving multiple unwanted catalogs every month. I contacted them AGAIN and told them to stop the catalogs. That was March. They assured me they'd take care of it. Now it's mid-July and the catalogs keep coming. It's ridiculous. I hate companies that aggressively treat customer data as a commodity. Needless to say we will NEVER be ordering from them again. Don't give J. Peterman your information unless you want to be beat over the head by marketing, whether you want it or not.

Update: I thought it was worth mentioning that I took the time to send a letter to Peterman management about this issue and never received the courtesy of a reply, which I think is just despicable. This company just DOES NOT CARE.

Ordered a summer shirt last week for $100. When it came it was labeled "Dry Clean Only", a cotton shirt. I called the company who has its customer relations in the Phil. overseas. All they do is mouth Peterman's prescribed talking points and you get no satisfaction. Returns are impossible, cause they make it that way. They don't value their customers. What's happened to this company is tragic and a shame. I discontinued their catalog and will never but anything from this unethical company again.

Customer service non-existent. I attempted to buy some tee-shirts they had on offer but couldn't get through. On hold for ages, asked if I wanted to wait another 3 minutes then they cut me off. Emails go unanswered and even the chat bot is surly and unhelpful. I used to like Peterman's clothes but I'll never shop with them again. I'd rather have my teeth drilled by Laurence Olivier.

-0- stars actually.
They advertised a 24-hour sale at 6PM at night. Of course, they wouldn't honor the sale at 5:15 PM the next day.

Twice I ordered from this company and the order never came. I had to call and contact them several times to no avail. Finally, I was contacted and told they were overextended and had to refund my order amount. This was after over a month. I am done with J Peterman.

I ordered (3) items Aug. 17, 2023. Its Sept. 14, 2023. I do not have the items.
Customer service has been very quick to respond to my complaints. I just canceled the order. God I hope I get my money back!

I can’t believe it!!. I bought two pair of their Ghurka pants that did not fit me well. I called them an hour after reviving the items and was told they were non returnable items. They were NOT sale items. This is horrible. NEVER buy from them… James L

Horrible customer service, horrible communication. I am a regular customer that spends with them regularly. I had 2 out of 4 dresses in this order that did not fit me well and wanted to have them keep credit on my account so I could use it in future. Ana, the customer service rep was so unhelpful,not willing to listen, not accomodating, repeating policies like a parrot. Watch out!!!!! No problems when you have to buy but BIG PROBLEMS if you have to exchange or return for last sale items.

There is no doubt that J Peterman has become the WORST online retailer in the world! It’s descriptions and photos are inadequate. It’s customer service people know no more than what is in the catalog. For instance, they can’t even tell you the inseam length on a pair of pants. But most important, it is impossible to get a REFUND. After a month of battling with them, I finally gave up and filed a dispute with Visa for a refund. And when I told them, they didn’t even seem to care. It was as if that is what everyone has to do to get a refund.

Shoddy packaging resulted in item being damaged upon opening (inner packaging was glued to outer packaging). Return was rejected without consideration for their failing, and the fact that I've been a frequent buyer, and trouble-free customer until now. For the quality and uniqueness this company represents, they FAIL FAIL FAIL and I will never buy from them again. Tell your friends not to get screwed by these creeps.

Returned an item and they acknowledge that they received it 2/28/23. Still no refund. They keep telling me they are processing my refund. I think they are going bankrupt again

Ordered 11 shirts, paid for 11 shirts. A small package arrived. Had 2 shirts. A partial order, or back order? Nope. Packing list showed 11 shirts shipped, so I saved the small envelope. Called the company and asked for the shirts. Nope. Substitute other shirts? Nope. Among the worst customer service I have ever received. Peterman rides again? Off to the sunset, maybe.

I used to buy from J. Peterman in its original incarnation (decades ago now), and recently decided to purchase 2 x 2-packs of their "Military Tee". Unfortunately, the items were not like the photos in the online catalog (and not in a better way, in my view). Calls/email to Customer Service received, respectively, a "Sorry but tough luck" and a non-response. AND--J. Peterman does not pay for returns from Canada! As well, since they also are not set up to have taxes prepaid, I would have to deal with the USP (fees/duty paid) on my own. Suffice to say it's not worth the cost/effort to return from Canada. Taking these two issues together--I am finished with J. Peterman!

Yes THAT J Peterman! I was shocked to find them online. The descriptions are still Seinfeld-worthy. Now for the clothes. I recently ordered two dresses and a cardigan and could not be more pleased. The dresses have princess seams, good quality fabric made of natural fibers and are fully lined. I had all but given up on finding affordable clothing made to high standards. The cardigan is properly designed for a woman's figure: small across the shoulders and back with ample fabric to drape over the bust. A good cut makes all the difference, crisp lines make you look taller and take 20 pounds off. If you don't believe me, order a dress from J Peterman and see for yourself.
Jan 26, 2023 Update: If I could add another 5 Stars I would. I needed a copy of the receipt and could not log on to the JPeterman website. I contacted customer service online, and within a few hours they had texted me a link to my receipt. Exceptional service and am over the moon about the quality.