Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Se mere
Virksomheden har svaret
It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Se mere
Virksomheden har svaret
Great that these were available in the emergency room!! Small issue when returning the pack as I didn’t make sure the return had registered. Was charged £36 after 24hrs so contacted customer service w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Kontaktoplysninger
86-90 Paul Street, EC2A 4NE, London, Storbritannien
- hi@joospower.com
- joos.app
3,6
Middel
354 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Mistakenly used the charging machine
Mistakenly used the charging machine. Chat Line Team
dealt with the situation very promptly, in a speedy and understanding way and my payment was returned to my account.
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi David, thank you for sharing your experience! We’re so glad our support team was able to help you quickly and get your refund processed. We truly appreciate your understanding and your feedback.
I had an issue with returning a power…
I had an issue with returning a power bank, but Joos customer service was quick to help and sorted it out efficiently. I was traveling and really needed to charge my phone — Joos saved me that day. Great service overall!
25. juni 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Rahul, thank you for your kind feedback! We’re delighted that our team could help resolve your issue quickly and that Joos came through when you needed it most. We really appreciate your support.
Avoid at all costs!!!
The instructions to give back the bank are unclear and if you mess it up there’s no second chances. Once the process fails there’s nothing you can do to get the bank out to try again! Took £38 off me for a machines fault!!!
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Matt, we’re really sorry for the trouble returning your power bank.
The only way a return can ‘fail’ is if the power bank is not locked back into the station; if that happens, you can try to lock it in again. The system is just like the shared bikes; the bike has to be locked back into the dock after the rental – otherwise it can be taken by someone else.
Please reach out to us at customers@joospower.com, and we’ll be able to offer you a refund for your inconvenience. Please also note that the maximum charge for any rental in the UK is £36.
Regardless, thank you for your feedback — we’ll use it to continue improving our service and ensure a smoother experience for all customers.
Easy to use
Easy to use, easy to pay, easy to charge, support was quick and helpful with the only problem I had
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Thank you for your review! We're so pleased to hear you found Joos easy to use and that our support team was able to help quickly. We really appreciate you sharing your positive experience.
Rented a power bank
Rented a power bank. When I returned it, it kept failing, so kept trying. Again it said failed return but it clicked into the slot and I could not get it out again. No number on the machine to contact. I’ve been charged £36 for a 30 minute hire as apparently the return has failed. I have a photo of my power bank return in the machine with no light on, when all the others do. But according to them, it’s my fault… AVOID
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Emma, we’re really sorry to hear about your experience. It sounds like the station may have malfunctioned during your return - thank you for taking the photo, that’s really helpful. Please reach out to us at customers@joospower.com, and our team will be in touch to issue a refund. We understand how frustrating this can be, and we’re actively working to improve our return process.
Useful power bank charger which…
Useful power bank charger which prompted me to decide to keep it ☺️
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Nabil, thank you for this feedback and for choosing Joos
Dont like the deposit also i used the…
Dont like the deposit also i used the charger and midway it stopped working… very disappointed and frustrated and i will be applying to get a refund
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Harvir,
We're really sorry to hear the power bank stopped working midway through your rental – that's incredibly frustrating, especially when you needed it most.
A power bank that doesn't work properly isn't acceptable, and we want to get this sorted for you. The deposit system is standard for rentals to ensure power banks are returned safely – it's released as soon as you return the device, but we know it can feel frustrating when the equipment doesn't work as expected.
Please email us at customers@joospower.com with your rental details, and we'll investigate this immediately and work on resolving this.
Thanks for letting us know – feedback like this helps us improve our service. 🔋
Very helpful people
Very helpful people , saved me with charging my phone , very kind service . Lovely bunch of workers
24. maj 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Sam,
This is so lovely to hear! 🧡 There's nothing better than knowing we could help you stay connected when you needed it most.
Our team will be absolutely buzzing to read this – thank you for taking the time to share such kind words. It's feedback like yours that keeps us energised and reminds us why we love what we do.
Thanks for being part of the Joos community! ⚡
S helpful and kind to people at the…
S helpful and kind to people at the festival
25. maj 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Krystal,
Amazing to hear! 🎵 Festivals are exactly where you need reliable power to capture all those incredible moments and stay connected with your crew.
So glad our team could help keep you charged and ready for the full festival experience. Thanks for sharing the love – it means the world to us!
Hope you had the best time! ⚡
I went to the hospital for my son
I went to the hospital for my son, got one of these charger, now my bank has charge £36 for no return when I did return it. Can't get hold of any customer service people.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Leanne,
We're truly sorry to hear about this charge during such a stressful time at the hospital with your son. This isn't the experience we want for any of our Joosers.
We're committed to sorting this out right away. Please email us at customers@joospower.com with your rental details, and we'll investigate immediately. If there's been an error, we'll arrange a full refund of the £36.
Hope your son is doing well. 💙
Disgraceful and gutting
Disgraceful and gutting. 36.00 taken from my account. Didnt even work. London in the food market near neal street. Please credit me back
10. maj 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Gareth,
We're really sorry to hear this happened to you – a £36 charge for a power bank that didn't even work is absolutely not acceptable. We completely understand your frustration.
Please email us at customers@joospower.com with details of when and where you rented, and we'll investigate this immediately and get it sorted for you.
We're on it! 💪
Amazing
I recently rented a portable charger for a trip. The rental process was super easy and convenient. The charger itself was compact, lightweight, and held a charge for ages. I was able to keep my phone powered up throughout the entire trip without any issues. The peace of mind knowing I wouldn't run out of battery was priceless. Highly recommend this service for anyone who travels or just needs a reliable power source on the go!
2. april 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Ella,
Amazing to hear this! 🙌 There's nothing quite like that peace of mind when you're exploring – knowing you're powered up and connected to what matters most.
Thanks for being part of the Joos community and for sharing your experience. Stories like yours remind us why we do what we do – keeping you charged and ready for whatever adventure comes next!
Safe travels, and we're here whenever you need that reliable power boost again. ⚡
This absolutely saved my life
This absolutely saved my life! My daughter was giving birth and my phone dyed… when I was about to get a taxi home I seen the charging machine .. quick, simple and cheap!! Definitely recommend
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Michelle,
This is absolutely incredible to hear! 💙 What a special moment to be there for your daughter's birth – we're so glad Joos could help you stay connected during such an important time.
Congratulations on becoming a grandparent! These are the moments that matter most, and we're honoured to have played a small part in keeping you powered up for this life-changing experience.
Thank you for sharing this with us – it's stories like yours that remind us why we do what we do. Welcome to the Joos community! ⚡
Besvarelse fra joospower.com
Hi Lloyd,
So glad you found it useful! 🙌 We're working hard to bring Joos to more locations because we believe everyone deserves reliable power when they need it most.
Thanks for being part of the Joos community – your feedback helps us know where to power up next! ⚡
Always using for nightshifts
22. april 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
That's brilliant! Night shifts can be long, and staying connected is so important – especially when you need to reach family or stay entertained during breaks.
Thanks for making Joos part of your routine. We're here to keep you powered up through every shift! 💪⚡
I twas charged for a power bank that I was never provided!
I tried to rent a power bank from this company. My phone was dead so I could not scan a QR code or used their app. A lady who works at the customer service desk next to the machine (in a shopping centre) told me to tap my debit card onto the card reader machine attached to the Joos machine and a power bank would be released. I did but the transaction got stuck on "authorising" for a while and then a red X appeared. The lady told me that it must have not gone through and that she would keep an eye on the machine. So I left without a power bank whatsoever. To my horror, I found out that this company had taken £36 from my bank account nonetheless. I reached out to them through their website's chat. I was kept there for 2 hours without a resolution, was not told who I was talking to, could have been AI or several people as I was asked the same questions and info (which I had already provided) several times and told "we here to help" in between, several times too. Highly frustrating. So I am now out of pocket by £36, without a resolution, none the wiser and did not even use their services!!!! AVOID!
22. april 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Sa,
We're really sorry to hear about this frustrating experience – being stuck without a power bank when you needed it most, and then seeing an unexpected charge is completely understandable to be upset about.
What you're seeing is likely the £36 holding deposit that all card rentals require, which should appear in your pending transactions. Since no power bank was released, this hold should be automatically released by your bank within 3-5 days (depending on your bank's processes). The money never actually leaves your account – it's just temporarily held.
We did reach out for more details to help resolve this, but since we haven't heard back, we're hoping your bank has now released the hold and everything's sorted itself out. If not, please email us at customers@joospower.com.
We're sorry for the poor chat experience too – that's not the service we aim for. 💙
Con con con con Used this service 3 4 times while at…
Used this service 3 4 times while at Queens medical centre Nottingham first time 1 hour at 50p an hour my phone was set fir 55 mins got charged nearly £6
Second time took 2 charges for 2 hours got charge nearly £5 on both waiting for my next charge this time I used for 3 hrs I dreed to think
Don't use there a con
16. april 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Craig,
We're sorry to hear about the confusion with our pricing! We completely understand the frustration when charges don't match expectations.
Our pricing works with a £3 unlocking fee when you first rent, then 58p per 30-minute period after that. From your experience, we understand this wasn't obvious, and we'll make sure this is clearer on our stations.
Please email us at customers@joospower.com with your rental details, and we can walk through the charges with you to make sure everything's correct.
Thanks for your feedback – it helps us improve! 💙
£36 charge for 30 mins use
I used the Joos power bank for half an hour and then got a £36 charge because they believe it could have just “popped” back out and was apparently incorrectly placed backafter a day of back and forth they refused to refund what should have been a simple £2 / £3 service… I am now expected to return to the venue and take a photo of the station in order for that to satisfy that this returned correctly. I know I returned the device (why wouldn’t I). Unfortunately it was an awful experience and the customer service was incredibly unhelpful
5. april 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi there,
We're really sorry to hear about this awful experience and the frustration you've faced. Having to go back and forth for a day over what should have been a simple rental is completely unacceptable, and we understand how frustrating this must be.
We know our system has limitations when power banks aren't properly locked back in, which can create these difficult situations. That doesn't make your experience any less frustrating though.
Please email us at customers@joospower.com with your rental details so we can review your case properly and work towards a resolution.
This isn't the Joos experience we want for anyone. 💙
Charges my phone for 20 miniutes and 2…
Charges my phone for 20 miniutes and 2 payments came out one for £3.58 and one for £36 is a scam don’t use I will be contacting my bank
10. april 2025
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Georgina,
Thanks for sharing your experience with us. We understand seeing two charges - £3.58 and £36 - was concerning!
Here's what's happening: the £36 is just a temporary holding deposit that gets automatically refunded once you return the power bank. Since your £3.58 rental charge has been processed, we can confirm your power bank was properly returned to our system.
The £36 holding deposit should be released back to your account soon, though timing depends on your bank's processing schedule. We never actually keep this money - it's similar to how hotels place temporary holds that disappear after checkout.
We're looking at ways to make this clearer in our app and at our stations so customers understand these are two separate transactions - a temporary hold and the actual rental fee.
If you're still seeing the £36 hold on your account after a few days, please let our support team know and we'll help get this sorted with your bank. ⚡
Thanks to Joos I didn’t miss a very…
Thanks to Joos I didn’t miss a very important meeting. My battery died and I couldn’t find the place I was meant to go to. Saw Joos and thanks the option of taking the charger with you I made it just in time.
9. april 2024
Uopfordret anmeldelse
Besvarelse fra joospower.com
Hi Kris,
🙌 Thanks for sharing this brilliant Joos moment! We're absolutely chuffed that our power bank helped you make it to your important meeting when your battery died.
These are exactly the situations we've designed our service for - keeping you connected when it matters most! The take-away option is perfect for those on-the-move emergencies ⚡ and we're so pleased it worked seamlessly for you.
Your story makes our day and reminds us why we're working to place Joos stations in even more convenient locations. Next time you're running low on power, we'll be there to keep you charging!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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