JOOLS By Jenny Brown Anmeldelser 

664
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

What an amazing art in producing such a beautiful and angelic piece of jewellery. What after sale follow up emails conveying your determination in handling the customers thoughts and soul. words ca... Se mere

Bedømt til 5 ud af 5 stjerner

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ordered jewellery items for my daughter's birthday. She absolutely loved them! Great quality and arrived in lovely gift boxes. Speedy service and good communications, highly recommend.

Virksomhedsoplysninger

  1. Smykkeforretning
  2. også i
  3. Smykkedesigner

Om JOOLS By Jenny Brown

Skrevet af virksomheden

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Skrevet af virksomheden

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

664 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(664)

83 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Amazing well made jewellery

I had been away on holiday and lost my silver heart necklace originally a Jools purchase from John Lewis.
Thrilled to find it again . Beautiful jewellery. Arrived well packaged

8. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Glad you got your replacement Beverley and thanks for coming to us

Bedømt til 5 ud af 5 stjerner

Fantastic company

Beautiful, well made jewellery - had a slight colour issue between rose gold earrings/necklace - was sorted out professionally and promptly by Andrew in customer service, who went above and beyond to accommodate me. I was delighted with the service - didn't realise old school customer service like this still existed!! Would definitely recommend and will be buying from Jenny Brown again in the future!

11. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

They should be the same colour, we are happy to assist

Bedømt til 5 ud af 5 stjerner

Beautiful rings

Beautiful rings, I bought 2, one was too small, they sent the next size up without having to pay again and a pre paid label to return the smaller one, fantastic customer service, will definitely buy again

15. september 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thank Caroline, look forward to it

Bedømt til 5 ud af 5 stjerner

Service was excellent

Service was excellent, packaging was beautiful and so pleased with the necklace would definitely shop here again

12. september 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Look forward to it Suzanne

Bedømt til 5 ud af 5 stjerner

Easy to use website

Easy to use website & very helpful having a photo of the earrings on the ear. They came within 2 days & are lovely.

4. september 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

thanks Linda, we have an even easier new website now

Bedømt til 5 ud af 5 stjerner

Love it!

The jewels are amazing and packed with care. I will definitely buy from them again!!

1. september 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Great to hear Noemi

Bedømt til 5 ud af 5 stjerner

This is the second time ive ordered…

This is the second time ive ordered from Jools. My fingers are so small, there was no problem ordering my size and delivery was so quick, packaging is beautiful, so pleased with my purchase. Will definitely be ordering again xxx.

1. august 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Vanessa , and thanks for ordering with us again

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