JOOLS By Jenny Brown Anmeldelser 

664
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

What an amazing art in producing such a beautiful and angelic piece of jewellery. What after sale follow up emails conveying your determination in handling the customers thoughts and soul. words ca... Se mere

Bedømt til 5 ud af 5 stjerner

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ordered jewellery items for my daughter's birthday. She absolutely loved them! Great quality and arrived in lovely gift boxes. Speedy service and good communications, highly recommend.

Virksomhedsoplysninger

  1. Smykkeforretning
  2. også i
  3. Smykkedesigner

Om JOOLS By Jenny Brown

Skrevet af virksomheden

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Skrevet af virksomheden

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

664 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(664)

83 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I THOUGHT I had ordered the correct…

I THOUGHT I had ordered the correct size of ring. However, my choice wasn’t recorded for some reason (user error most probably) which meant the it defaulted to the smallest size. I was contacted by Jools before they despatched my order to double-check the size showing. I was able to correct the order. Very grateful that they checked and then confirmed that the correct size would be sent after the error was corrected.

24. november 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

You're very welcome Deborah , we want to ensure our customers are happy with their order

Bedømt til 5 ud af 5 stjerner

Just received my yellow gold large hoop…

Just received my yellow gold large hoop earrings today and I absolutely love them. Beautifully packaged and I also got a free complimentary gift bag with It! I would 100% recommend. Thankyou!

24. november 2025
Uopfordret anmeldelse
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thank you Aira

Bedømt til 5 ud af 5 stjerner

Great Service!

Great service. Beautiful earrings plus a free pair! Delivered quickly. I didn’t get the free gift bag but the box they arrived in was very nice.

12. november 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Cindy , note the gift bag ahs to be selected, feel free to ask for one should you required

Bedømt til 5 ud af 5 stjerner

Brilliant customer service

Brilliant customer service, I had received the wrong size ring - not sure if my mistake or theirs, but within 2 days I received the correct size, included was the envelope postage paid for me to return the other ring. No problems a very easy return without any issues.
I love the ring looks very expensive 😊

3. november 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Kaz, rings can be tricky but we have an excellent system to ensure you get the right size , glad it looks expensive , our rings we believe are the best quality around

Bedømt til 5 ud af 5 stjerner

My daughter loved her gift.

I bought this as a special present for my daughter and she loved it. Very impressed with how quickly they were delivered and how nicely the earrings were packaged. Free studs was a nice touch too.

10. november 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Phil , main thing is your daughter loved her jewellery , thanks for shopping with us

Bedømt til 3 ud af 5 stjerner

Me pendant was much smaller than it looked on lines came promptly

My items came promptly, beautifully packaged, but were much smaller/less substantial than l expected

6. november 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Hi Karen ,we appreciate your feedback as a repeat customer. The earrings you ordered at the same time had a model picture, but the pendant didn't and we understand this makes it hard to visualise size. That's why we are working to have all items on a model for a real life view of the item. This was a clearance item that we didn't prioritise for a model shot. If you are unhappy with it please return for a refund

Bedømt til 5 ud af 5 stjerner

Fabulous company 5 star

Lovely communication re my order fabulous packaging looks amazing and the necklace is lovely

27. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Michelle , appreciate your kind feedback

Bedømt til 1 ud af 5 stjerner

No response to emails. Awaiting refund please!!

Emailed several times over a few weeks and still awaiting a response and my refund... Thankfully I have paid for tracked delivery so I have the proof you have received it. Please respond to me or at least action my refund!

24. oktober 2025
Uopfordret anmeldelse
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

please supply is with your order number and feel free t contact us , this is always the best way to resolve any issues rather than post poor reviews . We have telephone and an email to contact us. 100's of other customers have had a good experience with us

Bedømt til 5 ud af 5 stjerner

Beautiful earrings just as I thought…

Beautiful earrings just as I thought they would be, exceptional packaging and very efficient service and shipping, thank you.

10. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Collette, presentation is important too so we are delighted you are happy with your experience

Bedømt til 5 ud af 5 stjerner

My wife was very pleased with the ring…

My wife was very pleased with the ring I bought her for our Wedding Anniversary. I was pleasantly surprised with the free gift of matching earrings, which make it more wonderful.

17. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Perfect Michael , so good to hear she was happy !

Bedømt til 5 ud af 5 stjerner

Loved the first ring so much that I bought a second!!

I’ve just bought another stackable bubble ring and it’s as beautiful as the first! I bought my first ring a month or two ago - which is great quality and fitted just as expected - and decided a second ring to stack on top would complete the look I was after… it’s perfect! Thank you JOOLS by Jenny Brown 🤩

13. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Thanks Alison

Bedømt til 5 ud af 5 stjerner

Just what I wanted

Just what I wanted, great quality, delivery promised kept, my wife loves it. !

13. oktober 2025
JOOLS By Jenny Brown-logo

Besvarelse fra JOOLS By Jenny Brown

Great to hear James

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