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Jollyes The Pet People - Romford Anmeldelser 743

•
TrustScore 4.5 ud af 5

4,7

Dyrehandel
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Lokation

Skift lokation

Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB

•
01708 375 115

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... Se mere

Bedømt til 5 ud af 5 stjerner

Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... Se mere

Bedømt til 5 ud af 5 stjerner

Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... Se mere

Bedømt til 5 ud af 5 stjerner

I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... Se mere

Virksomhedsoplysninger

  1. Dyrehandel
  2. Kæledyrssalon
  3. Butik med kæledyrsudstyr

Skrevet af virksomheden

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.

Kontaktoplysninger

  • Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, Storbritannien

  • 01708 375 115

4,7

Fremragende

TrustScore 4.5 ud af 5

743 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 1 ud af 5 stjerner

they lied on the day by saying “the head vet said I wasn’t well and was not attending” so I had wasted my journey

They wouldn't take a booking then when I got HQ of jolleys do it.. they lied on the day saying the head vet said I wasn’t well and was no attending so I had wasted my journey I cancelled appointments and meeting to make that visit all the be unlawfully discriminated twice definitely prejudice and racist I am legally trained and am now in the process of making an example of bad business and am currently doing a documentary on far right extremism which this falls into that category directly. They clearly don’t care about animals or giving a good service to customers. I wouldn’t mind but the fact it was paid for I think they didn’t want to do the second one as they wasn’t paid for it. Shocking experience will never use Jolleys again.

11. marts 2026
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

I returned a pack of Sheba cat food…

I returned a pack of Sheba cat food after it caused my cat to vomit, explaining that the product was not fit for purpose. I was surprised to be told that refunds are only offered on “Jollyes” branded products. That response felt dismissive and not in line with consumer rights. I had to explain I have been a customer for 8 years to get my refund.

This is poor customer service and an unfair approach to genuine product issues. I’m seriously reconsidering whether I’ll continue shopping here.

10. februar 2026
Uopfordret anmeldelse
Jollyes The Pet People - Romford-logo

Besvarelse fra Jollyes The Pet People - Romford

We're sorry to hear about the issue with the cat food and your refund experience. We aim to provide excellent service, and we regret that we fell short. Thank you for bringing this to our attention; we'll review our policies to ensure a fairer approach for our customers. all return and refund policies can be located below https://www.jollyes.co.uk/i/returns-and-refunds

Bedømt til 5 ud af 5 stjerner

Good service and plesant staff.

Good service and plesant staff.
I purchased a box of 80 Wiskers cat food, when I got home and removed the pouches I found (I believe due to the new packaging process) one of the pouches has split open and the contents leaked into the box. I returned to the store and after explaining the problem was given a refund.

13. januar 2026

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