Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service from Ian, Claire and Henry at the Royston branch. Any after-sales issues were resolved promptly and professionally. Deep product knowledge on both Hot Tubs and outbuil... Se mere
I have to write in and commend Jake who installed my hot tub last year. He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of... Se mere
Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.
Kontaktoplysninger
Sarre Business Centre, Canterbury Road, CT7 0JZ, Birchington, Storbritannien
- 01634 566 005
- customercare@johnsonswellness.co.uk
- johnsonsleisure.co.uk
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Jake,Gareth and Darren were amazing as…
Jake,Gareth and Darren were amazing as the gap was only an inch away from not being able to fit it was very tricky but they were so positive and managed to pull it off. Johnson’s customer care also great and well communicated.
jake and gareth’s explanation was clear…
jake and gareth’s explanation was clear and i’m confident of being in control
Excellent installation service
Jake, Joe and Darren were excellent. We had an old hot tub that they took away. It was wooden and fell apart, they couldn’t have been more polite and up to the challenge of breaking it down and removing it. Also so helpful and polite, nothing was too much of a problem for them. Highly recommend them. Thank you.
The delivery guys, Jake and Joe
The delivery guys, Jake and Joe were amazing. Nothing was too much trouble. They were friendly and ensured I was happy with everything before they left.
They deserve 5 stars 😁
Had the pleasure of Jake and Dan…
Had the pleasure of Jake and Dan installing our Fab HotTub today and they’ve done a grand job . It looks amazing and would have hardly known they were here . Good at their job and very patient and informative a credit to your company Thank you guys 👍
Ill be honest
Ill be honest, buying the hot tub wasn't a great experience, the price was right but the aftercare wasn't the best. It took ages to get my tub when paid in full and was told the delivery would be quick. I'm still giving 5 stars though as this was saved by the two delivery guys, Jake and Joe. They were extremely helpful and very knowledgeable about the whole installation etc. Credit to these guys. That's how you should treat a customer. Many thanks
excellent customer service
excellent customer service. good communication skills
very pleasant and polite
Jake & Joe
Had Jake & Joe deliver and install our Wellis hot tub. Really pleasant and helpful guys. Happy to explain and then re explain 🙂 how to use the control panel. Worked well together, a credit to the company
Had my sauna delivered and installed by…
Had my sauna delivered and installed by Jake and Joe today, they did a great job very clean tidy job and explained all the features of the sauna.
Thanks guys
Jake and Joe were amazing
Jake and Joe were amazing, very pleased with our tub! Pleasure to have in our home
Hot tub delivery
Jake and Joe made delivering my hot tub a doddle. They were really helpful and made sure some of my missing bits were sent to me ASAP by the office
Great service from Jake and Jordan.
Great service from Jake and Jordan.
Made what had the potential to be a difficult job very straightforward and safely negotiated some access issues with great care. Spent plenty of time explaining the system and maintenance procedures to me. Polite and courteous throughout
Just had my 1st relaxing evening in hot…
Just had my 1st relaxing evening in hot tub. Researched for ages as needed to get through a doorway, Johnson's had one that just fitted through. Jordan,Joe & Darren carefully slide tub through with only couple of millimetres to spare ensuring no damage to acrylic. All 3 were friendly guys, who soon had my tub up and running, explaining how it worked & chemical usage. Thanks guys, very happy
Hot tub…Johnsons Leisure
We received our hot tub just over a week ago. There were delays with getting a delivery date due to the site surveyor not providing photos/sign off to the main office. After chasing this, Charlie at head office was very helpful. We took delivery of the hot tub from Gareth, Jordan and Darren. The guys were very friendly and polite. Gareth was very knowledgeable and gave step by step instructions on how to use the chemicals. Since the installation, Gareth has been on hand to answer any further questions. Although the easy lift arm was not fitted at the time due to our request, Gareth and the team have offered to come back at anytime and assist us with this. Fantastic team, tidied up after installation, professional and would recommend. There was a part missing on delivery but Gareth has chased this up so just waiting for delivery of the final part. Thanks again guys!
Great Overall
Ordered a hot tub a few weeks ago, and although there was a slight misunderstanding over how it would be delivered Simon sorted it all out for us to our satisfaction. Today Gareth and Darren came to install it, they got it in and commissioned very efficiently and went through how it all worked. They were very helpful and even helped reattach our fence which we had to remove to get the hot tub into the garden.
Excellent service overall, thank you!
Great experience
Great experience buying through Johnsons - Timur was very friendly and helpful. Delivery guys very professional and helped me get the whole thing setup. Would highly recommend these guys
A great hot tub from Johnson Leisure…
Ordered a hot tub from Johnson Leisure which was quick to be delivered. Jordan and Joe arrived on the day and got the tub positioned perfectly, added some water and went through the hand over process. Perfect job, clean, tidy and professional. highly recommended from the initial enquiry to the installation.
We had our hot tub installed last week…
We had our hot tub installed last week by fab team Gareth Jordan and Darren shout out to Chris in customer service also.
Highly recommend this company happy customer
Lovely fella Tony came and sorted out a…
Lovely fella Tony came and sorted out a few small issues with my tub. And left me with a spa pack of chemicals and filters. Good job well done.
Great hot tub service from Johnsons
We recently bought a hot tub from Johnsons and the whole experience has been very positive. From the sales process with Timur, to the site visit (I didn't get a name, sorry 30Mar2023) to the installation with Jake and Jordan (03Apr2023) and the commission of the hot tub (I didn't get a name sorry 11Apr2023), the whole process has been seamless and professional. Everyone we interacted with was friendly, knowledgeable and efficient. Thank your for a great service, we're enjoying the hot tub very much and definitely recommend Johnsons.
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