JOHNS&CO Anmeldelser 

They are very efficient and helpful especially Luke Thomas.

These 5 star ratings must be fake, which matches their whole business model which is to lie and cheat people out of their hard earned money and then blame you when they mess up.

Avoid at all costs.

Avoid this agency as a landlord at all costs. They would tell you what you want to hear just to get you to sign the contract. Once you've signed, they pressure you, no keep their promises, and charge you for things you never agreed to.

My experience was dishonest and very disappointing. I would not recommend doing business with them or renting from them.

Businesses that operate like this should be penalized and shut down as soon as possible.

Ralph and Miyah were really helpful with the whole process and helped us step by step.

I have been working with Caitlin about our property in LCI. she has been very helpful in getting this job done. She has acted very professionally and her timely suggetions made our interaction with tenants better with positive outcome.
Her communications skills are excellent and timely.\we wish her a very best wishes

I had a great experience from start to finish. Claudiu was incredibly patient with all my questions and was always very quick to respond which was very reassuring. There were a few delays with signing some paperwork but none were on his end and he was very proactive and updated me regularly. His colleague Miyah was just as helpful, providing all the information needed upon moving in. She even continued to help with questions afterwards despite not being my property manager.

Overall the team was very professional and helpful and I wouldn't hesitate to recommend them!

It was a pleasure dealing with Thomas Chan during a rental arrears notification process. He was on the ball and very good at communicating in a timely manner.

First of all I have to say I received an exceptional service from Frederico. Both friendly and professional. He was punctual for the showings and guided me through each stage of the process.

On the other hand Candices warm welcome as a tenant was quite reassuring. Her email detailing the steps after moving was quite thorough.

A big thanks to both. Couldn't have completed the journey without their assistance.

Rebecca and Miyah made the process go smoothly which was invaluable to us.

Really great customer service & support.

Thank you!

Avoid Johns & Co if you value honesty, professionalism, and your deposit.

This has been one of the most frustrating experiences I’ve ever had with a letting agency.

After we moved out, the agency attempted to make a number of unreasonable deductions from our deposit. They even tried to charge us for cleaning stains that were already recorded on the original inventory report before we moved into the property. We have documentary evidence showing these marks existed from day one, yet they still expected us to pay.

We also stayed an additional five days after our tenancy ended. We fully accepted that we should pay for those extra days. However, the agency calculated the rent incorrectly and attempted to overcharge us. When I pointed out the errors and asked them to explain the calculation, their attitude changed completely.

Ironically, when they wanted to deduct more money from our deposit, they were sending multiple emails every day demanding payment and pushing for a quick response. The moment we challenged the charges with evidence, they suddenly became impossible to reach. Emails went unanswered for long periods, and communication almost stopped altogether.

To make matters worse, before we moved in, we were told that certain unwanted furniture would be removed. It never was. We ended up paying to dispose of it ourselves, only to be told after moving out that they were “unaware” of the arrangement.

As tenants, we honoured our obligations. Instead, we’ve had to spend weeks chasing replies, collecting evidence, disputing inaccurate charges, and escalating the matter through the official tenancy deposit dispute process.

This isn’t just about the money. It’s about transparency, accountability, and treating tenants fairly. Based on our experience, Johns & Co failed on all three.

If you’re considering renting through this agency, keep every email, every receipt, every photo, and every inventory report. You may need them.

I’ve had a seamless property letting experience working with Miyah Reid, Matt and Ralph from JOHNS&CO. Miyah delivered prompt, clear communication throughout the whole rental process, all enquiries got detailed replies quickly. The team handled all rental-related paperwork and property coordination very professionally. They are reliable, considerate and easy to communicate with. I would happily recommend JOHNS&CO to anyone looking for trustworthy London letting agents.

Rented a flat from Johns & Co and experience getting our deposit back was not great. After weeks of going nowhere with our allocated property manager, I resorted to googling the office leads and emailed them directly. To be fair to them from that point on, our issues were sorted very swiftly. So my advice would be to escalate promptly if you feel you are not getting a reasonable service from the junior managers.

Johns & Co has been, without a doubt, the worst estate agent I’ve ever dealt with.

Their communication system is unreliable and frequently doesn’t load, making it incredibly frustrating to get updates or contact anyone. On top of that, the team isn’t particularly friendly or helpful, which only adds to the poor experience.
Getting our first key took far longer than it should have, and when we needed a second key, we waited weeks. For a basic request, that’s simply unacceptable.
What’s even more frustrating is that we’re constantly being told we need to sort issues ourselves, even when they’re clearly maintenance problems that fall under the landlord or managing agent’s responsibility.
The level of service has been consistently poor from start to finish. Whenever people find out we’re renting through Johns & Co, the reaction is almost always the same: “They’re the worst.” Unfortunately, after our experience, I completely understand why.
I wouldn’t recommend Johns & Co to anyone looking for a professional, responsive, or customer-focused estate agent!!!

Very good service - efficient and friendly team. Thanks Thomas and Candice.

Johns & Co were really great with every aspect of our move: completing the renting process, and then helping facilitate the move to the new flat. Special shout out to Mansoor, who was always responsive and helpful with the many questions we sent him: truly brilliant support! Thanks also to Rachel for taking the steps required to get us all set up.

Brentford. We were long-term tenants, always paid our rent on time and looked after the property to an exceptionally high standard. When our family circumstances changed (my wife is heavily pregnant and we have a young child), we asked if we could remain in the property. Instead of properly considering our request, the agency chose to look for new tenants and largely ignored our emails.

Communication throughout our tenancy was poor. We waited over a month for repairs to both the washing machine and the cooker, despite repeatedly reporting the issues.

Overall, the customer service was unprofessional and lacked basic communication and care for existing tenants. Based on our experience, I would not recommend JOHNS&CO.

Paris is always helpful and attentive—providing stellar service.

Chay is the best service in Johns&Co. Her attitude and repositioning are so good. Always help me to solve problems and follow my case very well.

I am very happy with the management team. Yantong Lin handle and resolve issue well and in timely manner

Very supportive, quick and responsive service from Wai Yau