The application process online works well and you get approved almost instantly and can use the credit card via your phone wallet . The app is easy to understand and when the plastic card comes it’s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have only just received my card, but all seems to be going well. I applied in order to collect vouchers which will be very much appreciated - my previous credit card gave me nothing!
Virksomheden har svaret
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my p... Se mere
Virksomheden har svaret
John Lewis did a decent job overall, no major complaints. Customer service got back to me within a day when I had a question. One small item was slightly different from the photo, though still fine. W... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktoplysninger
Storbritannien
- johnlewismoney.com
4,5
Fremragende
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I called into the Cheltenham Waitrose…
I called into the Cheltenham Waitrose Bureau de Change for some holiday spending Euros for my three grandchildren. The partner was extremely helpful and efficient. Thank you
3. juli 2026
Besvarelse fra John Lewis Money
Thanks for your review, Peter, and for choosing to purchase your currency from John Lewis. I hope your grandchildren have a wonderful holiday. All the best ^Lynda.
Have used this service before on…
Have used this service before on numerous occasions excellent.
3. juli 2026
Besvarelse fra John Lewis Money
HI Ann. We're so happy to hear you've consistently had excellent experiences with our service! Thanks for choosing John Lewis Money. ^Steph
Excellent process and Rates
Excellent process , excellent rates , Always Always use John Lewis Money 😊
3. juli 2026
Besvarelse fra John Lewis Money
Hi Dawn. We're so glad to hear you consistently have such a positive experience with our services. We truly appreciate your loyalty! ^Steph
Very helpful and prompt service
3. juli 2026
Besvarelse fra John Lewis Money
Hello Mr Russell. We're so glad to hear that our service was helpful and prompt for you. We truly appreciate your positive feedback! ^Steph
Ordered and collected within the hour
Ordered and collected within the hour. Super friendly staff. Easy peasy.
2. juli 2026
Besvarelse fra John Lewis Money
Hi there Jacqueline. We're so happy you had such a positive experience with us and our friendly Partners. We appreciate your kind words! Thank you for choosing John Lewis Money. ^Steph
Besvarelse fra John Lewis Money
Hello Duncan. We're so happy to hear you found our rates excellent and our service efficient. We truly appreciate your positive feedback! ^Steph
It was easy to order and arrived…
It was easy to order and arrived quickly with no problems and the rate was good
2. juli 2026
Besvarelse fra John Lewis Money
Hi David. We're so glad to hear that your ordering process was easy and that your delivery arrived quickly without issues. We appreciate your positive feedback! ^Steph
Money never got delivered
Money never got delivered. Largely due to the incompetence of Royal mail. Got an email to say they had tried to deliver hut no card was left through door. Was promised redelivery the next day but that did not happen either. Had paid for special delivery as well!
Made contact with customer service team last week- not heard anything back from them!
2. juli 2026
Besvarelse fra John Lewis Money
Hello, we're sorry for any disappointment caused. I understand this is a frustrating experience for you.
Should you need further assistance, please make contact with the dedicated Customer Service team. ^Alan
Dispute takes 45 days to resolve and not allowed to update
A mistake happened and a dispute was raised on flights I had booked. I notified the credit card company swiftly it was a mistake and they told me they could not help me once a dispute has started. They don't listen to common sense from their customers or seem to want to resolve a problem. It takes 45 days of not knowing what is going on with a transaction. The person who answered the phone refused to let me speak to a dispute specialist. Please work harder on your customer service offering and use common sense.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra John Lewis Money
Hello Caroline, we're sorry you have been left unhappy with the service being provided.
Should you wish to raise a formal complaint, or escalate your concerns, please use the details found at: https://www.johnlewismoney.com/partnership-credit-card/faqs Thanks. ^Alan
Efficient and competitive rates
Easy to order and collect from nearest Waitrose. Competitive rates. Staff at pick up point very courteous as always.
24. juni 2026
Besvarelse fra John Lewis Money
Hello Parul, thanks for leaving your kind feedback. We're pleased you found the process easy to follow and the rates to be competitive. The Click & Collect service remains popular, helped by the type of service you received.
We look forward to seeing you again. ^Alan
Besvarelse fra John Lewis Money
Hello Dave, we're so glad you found our service both quick and efficient, and that our rates were competitive. Thank you for the positive review. ^Trish
I loved the range of notes
I loved the range of notes that were provided - lots of practical smaller ones
1. juli 2026
Besvarelse fra John Lewis Money
Hi Rob, thanks for the kind comments. It's great to know you were happy with the range of notes we provided. We really appreciate your positive feedback. ^Trish
Prompt service with good humour and the…
Prompt service with good humour and the rates were competitive
30. juni 2026
Besvarelse fra John Lewis Money
Thank you for the great review Michael. We're so glad you appreciated our prompt service and competitive rates. We always aim for a positive experience! ^Trish
Fast efficient service
Fast efficient service. Decent rate. Didn’t order as only getting euros and in stock. Convenient to just call in while out shopping in Trafford Centre
30. juni 2026
Besvarelse fra John Lewis Money
Thanks for your 5 Sat review Beverley, also for choosing us to purchase your Foreign Currency. ^Gina
Besvarelse fra John Lewis Money
Hi Christian, we appreciate you taking the time to submit this review, and for your great feedback. ^Gina
A competitive rate
A competitive rate, a swift transaction and a very pleasant cashier. What more could one ask for?
24. juni 2026
Besvarelse fra John Lewis Money
Thanks for your 5 Star review Chris, and we appreciate your feedback. ^Gina
Far easier than the post office
Far easier than the post office - very efficient and customer focussed approach
30. juni 2026
Besvarelse fra John Lewis Money
Thank for your excellent feedback Stephen. ^Gina
I ordered my travel money as l always…
I ordered my travel money as l always do from John Lewis money, this was purchased on my credit card and was a click and collect order being delivered to my local Waitrose branch for collection.
But from ordering my money l was never contacted or informed that my purchase was delivered to the branch and awaiting collection, l had to contact John Lewis money after four days to see where my order was.
Very sloppy customer service would seriously think about ordering elsewhere in the future.
Thank you
A loyal J/Lewis customer
19. juni 2026
Besvarelse fra John Lewis Money
Hi David, thanks for your review, and I'm really sorry to hear we've let you down on this occasion. I'll pass on your feedback to the team. If you wish to discuss further, please give them a call on 0330 123 3396. Thanks. ^Gina
Assistant was very pleasant
Assistant was very pleasant, friendly whilst being professional
29. juni 2026
Besvarelse fra John Lewis Money
Hi Marie, we appreciate you taking the time to submit this review, and for your great feedback. ^Gina
Easy to navigate & great rates
Easy to navigate website and exceptionally good rates offered. I was kept up to date with the progression of my order and collection process faultless.
29. juni 2026
Besvarelse fra John Lewis Money
Thanks for your 5 Star review Nichola, and for your excellent comments and feedback. ^Gina
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.