ordered for delivery after 2pm on 27 June. Didn't arrive. Went to store to collect but no joy. Had to go on holiday without the money and pay a huge fee to withdraw cash when I arrived in the country... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The application process online works well and you get approved almost instantly and can use the credit card via your phone wallet . The app is easy to understand and when the plastic card comes it’s... Se mere
Money never got delivered. Largely due to the incompetence of Royal mail. Got an email to say they had tried to deliver hut no card was left through door. Was promised redelivery the next day but tha... Se mere
Virksomheden har svaret
I have only just received my card, but all seems to be going well. I applied in order to collect vouchers which will be very much appreciated - my previous credit card gave me nothing!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktoplysninger
Storbritannien
- johnlewismoney.com
4,5
Fremragende
18 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The application process online works…
The application process online works well and you get approved almost instantly and can use the credit card via your phone wallet . The app is easy to understand and when the plastic card comes it’s easy to register
Get one I did
7. juli 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra John Lewis Money
Hello, appreciate your positive feedback. Thanks for choosing to use our Travel Money service. ^Alan
Everything gone well via application and setting up
I have only just received my card, but all seems to be going well. I applied in order to collect vouchers which will be very much appreciated - my previous credit card gave me nothing!
4. juli 2026
Besvarelse fra John Lewis Money
Hello, thanks for leaving your positive feedback, glad all is going well. I hope you enjoy collecting, and spending, the rewards that come with using your card.
Should you ever need to speak with the dedicated Partnership Card team, just log into the app and you can make contact via the livechat facility. ^Alan
Soon after I bought USD1,000 at £760
Soon after I bought USD1,000 at £760 I noticed that Travel FX was offering it at £751. So despite being so called Sale, I ended up paying more to John Lewis. I was wrong to trust John Lewis. I should have checked.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra John Lewis Money
Hi there, thanks for your review. We appreciate you sharing your experience with us. We understand your disappointment regarding the pricing difference you observed shortly after your purchase. We are always working to offer competitive rates and we regret that we fell short in your case. We value your feedback as it helps us to improve our services. ^Steph
John Lewis did a decent job overallNo complaints really
John Lewis did a decent job overall, no major complaints. Customer service got back to me within a day when I had a question. One small item was slightly different from the photo, though still fine. Would order again.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra John Lewis Money
Many thanks for your feedback, Shaun. We're glad to hear despite your item not being quite as expected, you were happy with it, and would order from our website again. ^Al
I went into John Lewis in Cheltenham
I went into John Lewis in Cheltenham
To get euros it was closed so I then had to go to Waitrose (completely unacceptable) apparently they had no record that last November I purchased alot of Indosean dollars so I had to go through all the process once again I find this completely unacceptable and will therefore in future I will be purchasing my foreign currency at the post office complete waste of time in Waitrose!!
7. juli 2026
Besvarelse fra John Lewis Money
Sorry to hear of your disappointment, Mrs Mills. Without further details it's difficult to explain why the Bureau de Change at our Cheltenham branch was unexpectedly closed when you visited, however our Partners are always happy to assist as best they can, when asked. As for your visit to Waitrose, these shops are generally used as collection only locations for online currency orders, so Partners there will have no access to the systems required to look up any orders you've placed with John Lewis Money. Thank you. ^Al
Excellent service
Very good rate. Excellent service from the lady at the Manchester Trafford Centre Store
7. juli 2026
Besvarelse fra John Lewis Money
Thanks for sharing your feedback on your recent visit to the Bureau de Change at our Trafford branch. We work hard to keep our exchange rates as competitive as possible, so we're delighted you found this so good. ^Al
So easy went into my local John Lewis…
So easy went into my local John Lewis shop,
Went to the exchange counter paid with Debit Card it was Brilliant I’ll go in again when I go aboard for sure.
Thanking You.
29. juni 2026
Besvarelse fra John Lewis Money
You're welcome, Mary. Such great feedback about our Travel Money service in branch. Thank you. ^Al
Besvarelse fra John Lewis Money
Hi Angela. Great to hear you found our online Travel Money service so easy and convenient. Your 5 star rating is very much appreciated. ^Al
Besvarelse fra John Lewis Money
Thanks for taking the time to share your feedback after visiting the Bureau de Change at your local branch, Owen. Our Partners are always happy to assist however they can. ^Al
Besvarelse fra John Lewis Money
Many thanks for your 5 star review of our Partnership Card, Zainut. ^Al
Was super convenient to pop into the…
Was super convenient to pop into the store on my lunch break, dollars in stock, a goood rate, well explained and plenty small notes too. I also got £5 off with member rewards!
7. juli 2026
Besvarelse fra John Lewis Money
Hi Kate! Many thanks for choosing us for your currency needs. We're delighted to hear such positive comments about our Travel Money service, and that you managed to save a little money by being a myJohnLewis member. ^Al
Usual high standards at JL
No fuss just a easy simple exchange. Lovely professional friendly staff. Good exchange rate too.
7. juli 2026
Besvarelse fra John Lewis Money
We're so happy to hear that our team provided such a professional and friendly experience, and that our exchange rates met your expectations. We appreciate your kind words Anne! ^David
JL offered good fx rates and it was…
JL offered good fx rates and it was easy for me to collect
7. juli 2026
Besvarelse fra John Lewis Money
Thanks for such a great review Sonia. We're glad you had such a positive experience. ^David
Besvarelse fra John Lewis Money
Thanks so much for your kind words Collette! ^David
Easy to set up
Easy to set up, lady was very helpful and really friendly, love the fact you get vouchers sent 3 times a year depending on how much you spend.
2. juli 2026
Besvarelse fra John Lewis Money
Thanks so much for your review & for choosing John Lewis. I'm delighted to hear we could help you set this up & hope you enjoy using your new card. All the best ^Lynda.
Helpful knowledge Partners
Helpful knowledge Partners. Professional and other a personal touch
6. juli 2026
Besvarelse fra John Lewis Money
I'm so happy to hear you value our team's professional and personalised approach, Diana. Thank you for taking the time to review this positive experience and for your kind words! ^Lynda.
Very easy to go into store and get…
Very easy to go into store and get euros over counter without any wait. Served by pleasant assistant.
5. juli 2026
Besvarelse fra John Lewis Money
I'm so happy to hear that our service was efficient, Ellen, and that our team provided you with a pleasant experience. Thank you for your kind words! All the best, ^Lynda.
Very helpful lady at John Lewis Norwich…
Very helpful lady at John Lewis Norwich bureau de change
5. juli 2026
Besvarelse fra John Lewis Money
That's lovely to hear, Claire. We're always delighted to help our valued customers. Thanks for choosing John Lewis, and for your review. All the best, ^Lynda.
Easy with the assistance of your member…
Easy with the assistance of your member of staff!
5. juli 2026
Besvarelse fra John Lewis Money
Great to hear that Roger. We're always happy to help our valued customers. Thanks for taking the time to review your experience, and for choosing to shop for your travel money with John Lewis. All the best, ^Lynda.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.