We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day). We think... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
We needed a power cable replacement for our JLL CT600 Pro Elliptical Cross Trainer, and customer service always responded to our messages quickly (either on the same day or the next day). We think... Se mere
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I recently bought a treadmill from JLL Fitness (the Auto Incline Smart Foldable Treadmill) and I couldn’t be happier with the value. For a home treadmill, it feels incredibly sturdy and well-built. T... Se mere
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There isn’t enough character allowance to describe my painful experience of buying from JLL. The customer service phone line isn’t answered for a reason. I would never, ever buy from them aga... Se mere
Customer service is AMAZING!! They helped me to choose the perfect treadmill for my needs and room size and were more than happy to answer any questions i had 🙂 I got the Helius Lite Smart 2 in 1 T... Se mere
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JLL Fitness LTD is a Birmingham based supplier of Fitness equipment. We like to focus on the quality of our products and offer great value for money when it comes to our folding treadmills, commercial running machines, exercise bikes and fitness equipment. We believe here at JLL that we have found the winning formula for customer satisfaction by combining excellent products with outstanding service. It is this formula that gives us the confidence to know that millions of our customers all around the world are enjoying our fitness products and are now on their way to improving their health and fitness. At JLL our mission is to provide the very best in both home and commercial treadmills, exercise bikes, and fitness equipment. We like to think we have the edge on our competitors, the reason why is simple. We have launched some of the most revolutionary fitness equipment on the market today. We use only the strongest materials, the latest technology and offer the best in customer service. But don't just take our word for it, we believe the millions of happy customers we have all around the world are testament to just how good our fitness equipment really is.
Unit 31, Gravelly Industrial Park, B24 8HZ, Birmingham, Storbritannien
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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
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I’ve owned a CT600 elliptical cross trainer for about four years now and can’t recommend it enough, it’s excellent value for money, I’ve used it for at least four hours every week, and the after sales service has been amazing

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Easy to use website & delivery was spot on! Well definitely shop here again - thank you :-)

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The original treadmill was damaged during delivery. Obviously not the fault of JLL. JLL dealt with the issue very quickly, organised collection of the damaged unit and sent a new one to replace it. The treadmill is fantastic, was easy to assemble, is easy to operate, my wife and I are losing weight already!

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Fantastic piece of equipment, quick delivery and an all-round seamless service. Not sure what the various complaints about delivery are about - couldn't have been better for us. Highly recommended!

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Very happy with smooth mechanism and ease of changing resistance.
Pulse buttons are a stretch even with seat as forward as possible, otherwise comfortable.

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Cannot fault the positive experience with JLL Fitness recently.
Had an issue with a part on the IC300 Pro (I've had it for over 3 years with no issues until now). They were prompt in their communications via phone and email and arranged for a replacement part in no time.
Special thanks to Daniel in particular!

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Amber an absolute star. Needed a Rower part replacing from years of wear & tear. Brilliant customer service. Got it sorted straight away and back rowing within a couple of days.

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I was in despair when the belt on my 2 year old JLL exercise bike broke but I needn't of worried. I contacted them and left a voice mail with them. Within the hour, Daniel had re-contacted me and confirmed that they had a replacement belt in stock and would forward it to me. It is really good to have excellent customer service from a UK based company. Well done

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I have just received a rowing machine from JLL Fitness and I am impressed with the quality of the machine. It is quite easy to fold down and start using and takes up little space. Its also easy to wipe down after use.

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I cannot praise this company enough. I have a spin bike from them which is excellent quality and works just like the ones you use in the gym.
I had a small issue which was caused by my own mistake when attaching a pedal and they couldn't have been more helpful in sending me a replacement part, even though it wasn't their fault.
Customer service exceptional every step of the way.

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Originally I left a 1* review as the delivery company failed to deliver my item on 3 separate occasions, however I have now received my item and it arrived already assembled and is good quality so I am happy. Customer service has been pretty decent too with JLL, but I think they need a new courier service as this one is not good.

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Fantastic customer service and the JLL IC300 Pro Indoor Cycling Bike has been a pleasure to use.

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I purchased the IC 400 spin bike about 5 years ago. I use it on a regular basis. It's really well put together. I never have any issues. The monitor is straightforward. It's been great to use in the house when you can't get out and about. Easy to put together and doesn't take up a lot of space. I was moving house and accidently broke one of the small wheels that help move the bike around. I got in touch with Rob at JLL to see if they could provide replacements and they got back to me really quickly with all the information I needed. Would highly recommend this company if you are looking for a sturdy long lasting spin bike as I am a big bloke and it's perfect for me.

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The exercise bike is as described and a great piece of kit, easy to use for the whole family, and when paired with the videos on Kinomap, make it a much more enjoyable experience.
I broke one of the small transport wheels (my fault) and they replaced FOC, so great customer service as well.

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The first treadmill we received did not work when put together. JLL quickly sorted out a replacement. The replacement arrived with lots of scratches to the plastic front cover and arms. After speaking with JLL we removed replacements from the first treadmill to rectify the badly scratched parts. It’s a shame we had to do this as the treadmill that’s now working seems great. Also the delivery company gave us tracking for the second treadmill 6.30-8.30am on a Saturday to which I received a phone call at 7am to say we are sorry but the item hasn’t been loaded onto the delivery van!!! After a very disappointing conversation the delivery company managed to get the treadmill to us that afternoon, again such a shame as although a very early slot 6.30-8.30am it meant my partner could be there to receive delivery.

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Great customer service!
Very swift and professional. Highly recommend.

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I had a fault with screen for my rowing machine so I contacted customer services and they couldn't be more helpful. Unfortunately the part want in stock but they kept me updated all the way, part is now on its way to me now. Great service and communication.

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Had a fault with my new spin bike, customer service was faultless, very happy with the new one

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Great exercise bike for beginners, excellent delivery service.

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