Jet2.com Limited Anmeldelser 

We booked a jet 2 flight to Sardinia for June. We also booked carhire through jet 2. We were informed that our flight would be departing 6 hours earlier going and coming. We contacted jet 2 car hire they referred us to car rentals. We were told we couldn't change the pick up time . All we could do was cancel and rebook at double the price. We contacted jet 2 by phone and Twitter. No one helped us. We weren't asking for longer just different times and the car was available. Appalling customer service

In October hired car through Jet 2 website. Click rent asked for a credit card and tried to take £1000 from us as deposit on arrival. We only had debit card so they took £250 instead. We returned car with no issues and they said deposit would be returned to Jet2. We have called and emailed Jet2. They said click rent have been given money back to us. We sent screen shots of our bank account to prove that we never received the deposit. No one is resolving this, C.E.O has ignored emails. DO NOT RECOMMEND!!!
Will be contacting trading standards and Ombudsman.

Awful experience. Through one of their providers in Kefalonia we were supplied a sub standard car, with a child car seat woefully inadequate and unsafe. We took the car back the very next day after pick up, cancelled the car hire, and rented with someone else for safety reasons. Jet2 Car Hire want nothing to do with us now after raising numerous complaints and asking for a refund. All they want to do is shirk responsibility. They chose the car provider in the location, not us, and took our money for it. They should take responsibility to refund for a cancelled car hire due to child safety, truly shocking

We booked with Jet2 car hire as we thought we were booking through a reputable company. They completely outsource the service and there is 0 interaction between them and the car hire companies, so basically when you turn up abroad and they’ve given your car away they just blame jet2, then you phone the numbers on the policies and they are deadlines which aren’t registered. Not only did the car hire company (BUDGET) give our car away but they left us in the airport at 21:45 with no car and all the car hire places closing up, we were very lucky to get another car from Hertz next door. They refused to help or give us any refund, I’ve tried to contact jet2 several times with no response from anyone, so I claimed the money back through my credit card, they disputed it and are trying to get the money back from me. I changed my credit card so they couldn’t claim the money back and they then sent me a ‘cancellation’ email telling me they had cancelled my hire car ‘2 months after my holiday btw) and that the charge for cancellation was the same as the cost of claimed back. That shows the lengths these awful ppl will go to try and get money out of you. AVOID!!!

Absolute scam.

Booked a car and received no email notification or communication. 2 days before my trip i had to book with another firm to secure a vehicle as i had no guarentee that they would have a car for me. £65 cancellation fee. Absolute joke of a company.

Still waiting for my refund after a 6 hour delay

total scammers , promised i could chane my flights to a holiday but then wont let it happen , why book with this company , read all the negative reviews before booking

Travelled to Spain in June and booked a car through jet2 only to get ripped off to the tune of £470. Coincidently so did my son in law arriving a date later and my daughter 3 days after that. So what I know is jet2 resell hertz, Firefly and other hertz brands please people DO NOT book with jet2 or Hertz you will get ripped off. I signed to acknowledge i DIDNT want extra cover only to find I was being conned into signing (read small print on reverse) its a con trick. Read the reviews and for family on a budget please spare yourself the hassle use UBER

I hired a car and paid full insurance cover. Had my holiday away and returned the car without damage. I have been charged an addition £151.72 since I have been home and chasing this payment through Jet 2 and the credit card company since (2 months). Absolutely disgusting - shame as the car was ok and everything whilst we were out there including flights all good. I will never use them again or Lloyds for credit card payments!

Jet2 No Instant Coffee
Flight LS1310 from Venice to Birmingham on 25/7/22
You would think it would be relatively easy to ensure that instant coffee can be served to a customer.
Not with Jet2.
On my flight to Venice and the return flight no coffee was available.
They had Latte or Cappuccino in a packet but not simple plain instant coffee.
' Have a Lovely Holiday'

Jet2 car rental with goldcar and Rentalcars.com we booked a 9 seater vito or similar and paid deposit over a year ago we then paid balance at the agreed time and we were all set until we arrived in Gerona Airport to be told no vehicle only two cars luckily we had a second driver who fortunately had not had a drink, left with the dilemma and two small children we took the cars not happy.When we returned took this up with jet2 after a month were told it was our fault just be aware the vehicle you book could be anything they choose to give you and tuff.

Flights amazing - car hire DONT DO IT! we hired a car and a day later I checked and it said cancelled - not by us. So I tried to re book - I did not receive a re book email so I rang to cancel and ask for nearly 400 pounds worth of refund. I’ve been passed from one person to another and have been given a grand total of £37 pounds back. I am genuinely disgusted as the service and will be taking this further.

We hired a car through Jet2 from Malaga airport. The car hire firm was "Wiber". I've hired cars for many years and this firm is the worst I've ever dealt with. They charged my credit card for the full ten day rental at the time of booking (which was fine). When I arrived at the car rental office, they explained that there were two options; either I could take "full risk" and pay no more (I have an annual car rental insurance policy, so I really don't see the problem), or I could py an additional EUR 160 and "everything will be covered". When I declined and took the first offer, the desk person became very agitated (presumably because he would lose commission). Don't be conned by these sharks! Jet2, please take note. We like your company because you seem to be honest. You shouldn't be selling us car hire from a very shady operator. I will not book car hire through Jet2 again. Be warned!

A lower category vehicle was supplied. When you try to contact customer services about a partial refund online queries are acknowledged and then deleted, and the "customer service" phone line directs you to the website then cuts you off.

Booked car hire through jet 2 car hire.
At Europcar desk Paphos airport asked to pay additional driver, supposedly free in jet 2 booking.
Also had to pay for full insurance already paid for with jet 2.
Never had this problem with any other car hire companies.

Unhelpful, awful customer service!
On ringing to ask a generalised question to put our minds at rest about the car being dropped off at the hotel I was faced with a battle!
I was told to look at the FAQs
Nowhere on the FAQs does it state if we need to provide the hotel details or do Jet2holidays.
The email received of the reservation also does not cover this and nowhere on the booking have we put our hotel details!
We have now cancelled our booking

Booked when I saw an offer during on line check in to hire a car from Palma airport for 8 days. Price £212. Plus I paid an extra £56 for full car insurance. When arriving at the Goldcar desk in the airport i was told I needed to pay Goldcar another €135 which included airport taxes. I also paid another €135 for fuel, to be refunded when i returned the car with a full tank. I cancelled our usual bus pick up to Puero de Pollenca to do this and wished I hadn't.

Jet 2 Info states you may decide to buy additional insurance cover "to reduce or remove your excess, or to cover things your collision damage waver (CDW) doesn't, such as tyres and windscreen?

I was not given any choice and was told I had to pay more.

Pathetic response from Jet2.
Thank you for contacting Jet2.com about your car hire in Majorca.

Due to the nature of your complaint, I wanted to take a deeper look into this before coming back to you. On hiring a vehicle, customers are required to provide a holding deposit on collection of the vehicle and are subject to excess charges in the event of damage, The insurance taken at the time of booking covered you to drive whilst abroad.

I’d like to assure you Jet2.com, aim to be transparent and fair and ask customers to contact us before signing any additional forms to do with their package. After raising your concern with Goldcar, I found you signed a form agreeing to insurance Super Relax along with the taxes on the rental, once signed the document is then deemed as Legally binding Contract and we’re unable to assist further as the signature counts as an official agreement to this optional insurance service provided by the supplier.

Please be assured we taken this matter seriously and raised your concerns with the Rental Car Supplier. They’ve confirmed they’ve processed a refund of £51.79 for the insurance element taken out at the time of booking as a gesture of good will. I hope this shows we acknowledge the impact to you on this occasion.

Thank you for sharing this information with us and I hope the actions taken reassures you that your feedback is valued. I hope, despite the start to your holiday you and Heather had a lovely time Majorca, as we hope to welcome you again soon.

Thankfully my credit card company saw things differently to Jet2 and gave me a full refund.

I paid a deposit in 2021 to rent a car for August 2022. I received confirmation of my booking reference and that was it, there was no further communication. My booking reference allowed me to manage the car online and make amendments. It also showed the car (5+2 seat as I’m a family of 6) to be £729.40. Having still not heard anything about when to pay the full balance, I logged on in May 22 to pay it. I even added additional insurance and added my flight numbers (of which I had an email advising they’d updated the booking). I tried 3 times to pay the balance, although it initially accepted it online, the money was never taken and my booking reference with Jet2 kept showing the balance was due. I called Jet2 car hire (also known as Rental cars) to find out what was happening only to be told they stopped taking deposits ages ago and the car could not be hired to me for that amount. They now wanted £1700 to hire the same car! NEARLY £1000 more! There was absolutely no budging, just got told I should have paid the full balance at time of booking! If I knew that was the case I would have paid it there and then! This was not explained and was not apparent on the website!!! This was to be our first proper holiday as a family of 6 and our first driving holiday! Nothing was said to warn of this!!! Avoid this company! Absolute extortion! If they weren’t going to honour that price they should have contacted me immediately so I could have secured a better price with a different rental not the £1700 now being quoted! Absolute robbers!

I recently booked and paid for a hire online with Jet2carhire. After waiting for 3 days for a confirmation email with my car hire hire voucher, I called them to find out what the delay was. I was told that they couldn’t contact the rental company in Mallorca and thought that their office was shut. No apology no offer of an alternative rental car with a different company. When I asked if they could provide a similar car from another rental company they offered me one that was 65% dearer than the original rental price or a refund which would take 72hrs. Probably the worst experience I’ve had with an online car rental company in the last 20 years. My advice is do not rent with them!

First time I've flown with Jet2 and I was very impressed. The cabin staff were excellent - friendly and efficient - the pilot updated us about the flight more times than on other budget airlines and the organized disembarkation avoided the hussle and bustle that occurs on most flights. Cabin staff mainly got the luggage down from the lockers which reduced potential injuries.
The return flight from Madeira to Bristol was a joy for us (though not Jet2's accountants). The airline has only just started in Bristol so are not fully up to speed and our plane had only 70 passengers. We talked a lot to Lauren, one of the cabin crew, who was well informed and very enthusiastic about the company.
Well done everyone.