Another poor delivery from Evri suggests these reviews are not read by management who are interested in making improvements? Once again parcel left by the roadside gate and not via our front door. Th... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Unlike most shop bought the quality does not start to go rapidly downhill. However i do miss the small sized potatoes which seem to have been conspicuous in their absence this season.
Virksomheden har svaret
As a regular customer im able to monitor quality and Richardson have mastered the art of only providing the best. Tasty and well presented every time. This plus a fast transport ensures we get FR... Se mere
Virksomheden har svaret
Have been buying direct for 3 years, always good quality and last longer than those bought from the shop. on the one occasion there was a dispute resolved efficiently.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Richardson’s Jersey Royals are proudly grown on the island of Jersey by one of the island’s oldest farming families, with a heritage dating back to the early 1500s. Built on generations of knowledge and care for the land, our approach combines traditional farming values with modern techniques to produce Jersey Royals of exceptional quality and flavour. Our potatoes are carefully hand picked and gently handled to protect their delicate skins, before being washed and packed using a unique system designed to preserve freshness and taste. From field to fork, every step is focused on delivering the authentic Jersey Royal experience that has made them so highly regarded. We grow all of our crops to LEAF Marque standards, with a strong emphasis on sustainability and soil health. Our use of liquid seaweed as part of our growing process supports both the land and the flavour and texture of our potatoes. Whether purchased locally or delivered directly to your door, Richardson’s Jersey Royals are a true taste of Jersey: fresh, distinctive, and produced with care at every stage.
Kontaktoplysninger
Morville Farm, Le Hurel, JE3 2GB, St Ouen, Jersey
- +441534482929
- info@richardsons.je
- jersey-royals.com
4,5
Fremragende
265 anmeldelser
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Disappointing Customer Service
Having been a loyal customer of Richardson’s, I have been disappointed with my most recent order. Specifically, at the time of writing this review, my order, placed four days ago, has still not been delivered. I have emailed Richardson’s requesting the Evri tracking reference and am still awaiting a response which is particularly frustrating as I have, based on the quality of the potatoes previously delivered, recommended Richardson’s to friends and family. I appreciate there can occasionally be issues with deliveries but the lack of transparency and support is disappointing.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Hi Brian, firstly apologies for the delayed response - while we do all we can to respond as quickly as possible to issues there are times when that ability is constrained with the modest support capacity available. Rest assured we understand the frustration. As/when we receive notification via our system that a delivery has not been successful, we will arrange for a replacement to be sent out to you, without a need for you to further facilitate on your end. If you still have not received your order, note that we shall log this and send out a replacement as soon as possible. Thank you for your understanding and patience, and apologies again for the issues you have experienced on this occasion.
Easy to order quick delivery potatoes…
Easy to order quick delivery potatoes was lovely and great taste will buy again
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thank you Trish. We're pleased to hear of your positive overall experience - thanks for sharing. We look forward to serving you again soon.
Can’t wait for April
Gorgeous jersey royal potatoes with an excellent delivery time.
10. april 2026
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Besvarelse fra Richardson's Jersey Royals
Great to hear you enjoyed your Royals and that they arrived with you quickly. Thanks for sharing Terri, we really appreciate it!
Besvarelse fra Richardson's Jersey Royals
Hi Noel. We hope they have arrived with you by now but if not please contact us at info@richardsons.je and we will endevour to resolve this for you.
Next day delivery good product never…
Next day delivery good product never had bad box great after sales been using them for years
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thank you Thelma, it's great to hear that we've been able to deliver for you over the years. We really appreciate your continued support - it means so much to us 🙂
Fantastic service and potatoes as…
Fantastic service and potatoes as always. Never buy my Jersey Royals anywhere else.
7. maj 2026
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Besvarelse fra Richardson's Jersey Royals
Fantastic, thank you Trudy! Thank you for the vote of confidence - we work hard to get that overall experience just right for our customers so it's great to hear. We really appreciate your continued support.
The GOAT jersey royals!
I’ve been using Richardsons for the last few years, they maybe more expensive than the supermarket Jersey Royals but the price is worth it. The quality and taste are outstanding, how Jerseys used to taste! Great that you now get more for the same price! Delivery is quick once ordered, thoroughly recommended
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thank you Paul for the very kind words, it means a lot to us. We're delighted to read of your positive experience - it's what we're always striving for. Thanks for the recommendation
Lovely taste that I remember
7. maj 2026
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Besvarelse fra Richardson's Jersey Royals
That's great to hear Phillip! Thanks for the super feedback, it's really appreciated.
Best potatoes ever
Very fast and prompt service, we have been struggling to get jersey royals on the mainland and if you do they are in plastic packaging which we feel takes away the taste, but these were beautiful, tasted how we expect jersey royals to taste, ordered them to come for our Sunday lunch, best Sunday lunch for ages all due to the potatoes, will definitely be ordering again, and will probably have a subscription next year.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thank you Deborah. We work hard throughout our processes to ensure that what arrives on your doorstep is the same fresh tasting Royals as they are right from the field. It's great to hear we're hitting the mark - thanks so much for sharing. W look forward to serving you again next year!
Have always loved your potatoes just a…
Have always loved your potatoes just a shame you use the worst postal service out there lucky to have got them as they were left outside the gate for anyone to pick up lucky my neighbour seen it and brought them in to me.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Hi Christine, we're glad they arrived with you safely eventually, thanks to your neighbour. We appreciate that you've not had the best delivery service there - we're closely monitoring delivery performance to see what we can do to avoid situations like this in future. Thanks again for the feedback and support, much appreciated.
Excellent product!
Best jersey royals ever!
This is our 3rd year of buying from Richardsons. Always great quality and super fast delivery service.
A little bit expensive but so worth it
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thanks Vivienne, we're so pleased you're happy with your order. They do have a beautiful flavour this season! Thanks so much for your support and for ordering from us the last 3 years, we really appreciate it.
Fresh from the field every week
Fresh from the field every week. Quick delivery good service
Just a shame that they don't respond to email queries.
Just responded to your reply to my review. Please check your emails
I'm guessing that you haven't replied to my email is because the email address that you provided is exactly the same as the address listed in the contact us section of your website, which doesn't seem to be working. Jerseys should have been delivered today but apparently the order is listed on the Evri app as "we're expecting it" as first listed on Tuesday5 May @15:23.
Still need a response to my 3 emails sent to you and still no update on the delivery of this weeks order.
You have my email address in my account details on your website so you could email me if you want to get this resolved.
Would changing the star rating that I gave on the original review to one star help to get a response?
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thanks for the review Paul, we appreciate it and glad to hear your positive impressions of our Royals and the delivery service. We're sorry that we seem to have missed your query - if you still need assistance please email info@richardsons.je and we'll do our best to help.
Really lovely potatoes which are in…
Really lovely potatoes which are in good condition when packed, they are sent and delivered in the minimum of time which means they are very fresh and delicious.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Thanks for the kind words Dianne, it means a lot. We're so pleased to hear of your good experience and glad your enjoyed your Royals!
new jersey royals 10 minutes in my…
new jersey royals 10 minutes in my instant pot pressure cooker slavered in anchor butter- irresistable dont waste time on the keyboard just get the jersey royals steaming
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Well said Kenneth! We're delighted you're happy with your delivery, and thanks for sharing, it's truly appreciated.
Really enjoyed my first delivery of…
Really enjoyed my first delivery of jersey's however, they still don't taste the same from what I remember as a young girl.
I must admit they taste much better than what you get in the supermarkets the peel comes of so easy. I have order a second lot
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Hi Ann, thank you for your review. We’re really pleased to hear you enjoyed your first order and have already come back for a second!
We completely understand the nostalgia people have for Jersey Royals from years gone by. While growing conditions and seasons can vary slightly, we work hard to preserve that traditional flavour and freshness that make them so special.
It’s great to hear you found them much tastier than supermarket alternatives, and we hope your next batch is even more enjoyable!
Delicious
Easy to order. Very quick delivery. Delicious. Have now ordered a subscription
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
We're so pleased you found everything easy and enjoyed your delivery - that is everything we strive for so it's great to hear we're hitting the mark. Thank you for your feedback and support, it's really appreciated.
Haven’t had any yet……
Haven’t had any yet……
Or had notice that my uk order is on its way.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Hi, thank you for your review. We’re really sorry to hear this.
This isn’t the experience we aim to provide, and we completely understand how frustrating delivery issues can be. Please email us at info@richardsons.je with your order details. We’ll be look into it and do our best to put things right.
My mouth is watering in anticipation of…
My mouth is watering in anticipation of some delicious Jersey Royals. It's a shame that they haven't arrived yet. Despite having been advised by Evri that they are expecting them they haven't booked into their system yet! Now that they have finally arrived they are well worth waiting for. Absolutely delicious.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
Hi, thank you for your review. We’re really sorry to hear this.
This isn’t the experience we aim to provide, and we completely understand how frustrating delivery issues can be. Please email us at info@richardsons.je with your order details. We’ll be look into it and do our best to put things right.
Richardsons deliver a proper taste of…
Richardsons deliver a proper taste of Jersey to your plate in super quick time
We’ve been using them for a few years now and they’ve never let us down.
We really prefer the flavour of these Jersey Royals to any that we’ve had from the supermarkets.
Worth every penny!
Thank you.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Richardson's Jersey Royals
"A proper taste of Jersey to your plate" We love that! Thank you for the review Keith, much appreciated and delighted to hear your enjoyed your Royals.
Besvarelse fra Richardson's Jersey Royals
Hi, thank you for your review. We’re really sorry to hear this.
This isn’t the experience we aim to provide, and we completely understand how frustrating delivery issues can be. Please email us at info@richardsons.je with your order details. We’ll be look into it and do our best to put things right.
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