JD Greta Anmeldelser 32

Disgraceful delivery service. Ordered a kitchen sink base unit through The Range - really wish I hadn’t.

The courier SBK Distribution, no reputation so I was concerned and I was right to be. They arrived with one pack, the label said 1 of 2, so I asked where the 2nd pack was. The driver used his best gaslighting attempt and insisted I cut open the pack to see if everything was inside. I didn’t want to but it seemed the only way to prove him wrong was to open it. I opened it…and it was incomplete.

I was then told the 2nd pack would be delivered maybe tomorrow, so what was the point of opening that pack.

I no longer want this so come and collect the opened pack and refund me today.

Stay well away from this company.

am extremely dissatisfied and formally escalating a complaint regarding my delivery (Tracking Number: [INSERT]).
I was at home continuously between 1:00pm and 8:00pm as required. Despite this, I received a message at 9:00pm falsely claiming that a delivery attempt had been made at 8:30pm and that no one was home.
This information is completely inaccurate. I was present at the property the entire time, and I have CCTV footage which clearly shows that no delivery attempt was made at all.
This is a serious failure in service and unacceptable behaviour. I have lost an entire day waiting unnecessarily due to incorrect reporting by your delivery driver/system. The parcel is urgent and required for installation tomorrow, and this situation has caused direct disruption and inconvenience.
I expect immediate action, not excuses.
I require one of the following without delay:
Guaranteed redelivery first thing tomorrow morning, OR
Immediate confirmation that I can collect the parcel from the depot at the earliest possible time.
If this is not resolved urgently and correctly, I will escalate this complaint further to senior management and the relevant consumer protection channels.

Buyer returned item at own expense. Delivery confirmation shows item was received by seller, but seller refuses refund and claims non-receipt. Poor and dishonest handling of return process.

Very poor quality, ordered kitchen units most of which was damaged, please do not waste your hard earned money.

An order i put in for handcream was piggy backed by this firm and an order went in for an £88 base unit, i spotted the total was over £100 so 2 mins after it went (timed on emails) i cancelled but this firm of shysters said it was to late. After further comunication they said i could return it if i paid for postage (23 kg) and they would look into giving me a refund, yeh i really trust them. Buy from these at your peril !!!!

I ordered a little 4 draw kitchen cupboard made up of three little draws and one big one. I asked if I could buy a second big one to convert it into something more practical. They very sweetly sent me a front of a big draw free of charge. I ended up getting timber from elsewhere and building the rest of the draw.

4 Draw 500mm Kitchen Base Unit.
Delivery was extremely quick (3 days) and it arrived in the one hour time slot advised by the carrier . The unit was packaged very well and had extra protection from transit damage. Once unpacked the unit was fairly easy to put together following the instructions provided. Extra care needs to be taken to ensure the screws and fastenings are not over tightened and that a good quality wood glue is used on all joints (not supplied) and to provide extra strength to the dowelled and screwed construction. Once put together the unit looks very good and is fairly robust.
I would say this unit is good value for the price paid. The only slight improvement that could be made is to make the drawer bottoms thicker. All in all a good choice for me.

They sold an item with misleading information then refused to offer a full refund. Stay away if you can

I am extremely pleased with this 1000mm kitchen wall cabinet door in white gloss. The finish is sleek, modern, and perfectly smooth, giving the kitchen a clean and high-end look. The door fits the wall unit exactly as described, with precise dimensions and solid construction.

The white gloss surface reflects light beautifully and is easy to clean, making it both stylish and practical for everyday kitchen use. The quality exceeded my expectations, especially for a replacement door, and it has completely refreshed the appearance of my kitchen units.

Overall, this is an excellent product with great attention to detail. Highly recommended for anyone looking to upgrade or replace their kitchen wall cabinet doors.

Bought the 4 drawer kitchen base unit. Really poor quality cheap laminate chipboard. Drawer bases are held on with panel pins. No adjustment whatsoever, drawers not aligned. Laminate really thin and chips easily. Reminds me of kitchen units from the 1980s. Don't waste your money. Customer service unhelpful

Its always a worry in our days dealing with businesses on the internet are they what they claim, from the start prompt replies, helpful stated my order to be reassured yes we can do that no problem, went there after in person to take a look and confirm order, pleasantly surprised how informative staff where, office staff to very efficient and friendly, got to see a set up of kitchen ordered, impressed with quality, quite a large order where same day delivery was offered at a very reasonable rate was gratefully offered on reflection, in summery for a very competitively priced kitchen one does not expect such exceptionally good overhaul customer service, would highly recommend this company.

The customer service is excellent. I made an error in my order and they were quick to offer replacement doors, although this is not standard practice. (I accidentally ordered a matt finish when I wanted gloss). What could have been an expensive error on my part was dealt with by JD Greta in a professional and courteous manner.
The units are solid and of a high enough standard for the price. Although not standard sizes, this actually works better for the layout of my kitchen.

Had an issue with the draw front emailed asked if they could replace it customer services were fantastic said the will send one out to me big thumbs up would recommend this company

We ordered some wall units via B&Q. They were delivered quickly and were easy to assemble. Good quality for the price point and the colour was exactly what I wanted. Good selection of unit sizes. Excellent and prompt customer service when needing a replacement door. Would recommend.

We ordered the wrong colour and they responded promptly offering a replacement at no extra cost. Would buy from them again.

I chose J D Greta units based on the availability and excellent range of sizes available. The price, including delivery, offered good value for money and the units arrived very quickly. The items were well packed and included all fixings and instructions for easy assembly.
I did damage a draw front when assembling. When I contacted the company, I had a reply the same day offering to send a replacement draw front.
Overall a good experience. I would buy again and recommend. Thank you.

Great Team and excellent high standard work.
Wouldn't hesitate to recommend
Manik Miah (Director)
Crystal Law Solcitors

The quality of the units is really good and easy to assemble
I had an issue with one of the draw fronts which was my fault, I contacted the customer service department and they were really helpful
Overall great experience.

I bought kitchen base units from JD Greta through B&Q I didn't know what to expect due to the price of the units. When the units arrived I was pleasantly surprised. The units where easy enough to build and sturdy. The quality of the units are great. I would highly recommend JD Greta .

I recently purchased flat-packed kitchen units from JD Greta, and my experience was largely positive. The selection available was impressive, with various styles and finishes to choose from, making it easy to find something that suited my home’s aesthetic.

Ordering was straightforward, and the website provided clear information about dimensions and assembly requirements. I appreciated the detailed assembly instructions included with the units, which made the process manageable even for someone with limited DIY experience.

The quality of the materials was better than I expected for the price point. The units feel sturdy, and the finish is quite appealing.

Delivery was prompt, and everything arrived in good condition, well-packaged to prevent damage. Overall, I would recommend JD Greta for anyone looking to upgrade their kitchen with flat-packed units. The combination of quality, variety, and customer service makes it a solid choice.

We have ordered 3 sets of the kitchen units and couldn’t be happier with them. They come with everything you need and they’re very reasonably priced. Delivery was very fast and we were kept up to date on when they were coming. Customer service was also very helpful when we accidentally damaged an item while building it. I would definitely recommend and happily order again.