JCPenney Anmeldelser 

WARNING Catalog and other returns have a STRICT 2 WEEK return policy from purchase not from delivery !
These are outdated policies that are inconvenient for the customer. In the past due to the jeans I brought not fitting I was returning them. I was denied the return due to a few days post the purchase date not the date when I received them ! None of this return policy is posted anywhere online or in store except maybe the service desk that I know of. I had cut JCP off entirely until…,. Recently I went against my better judgement and ordered a plush electric blanket and the package does not look plush. They delivered it early instead of on the day they indicated with no communication to me about that date change and it left the package (unwrapped as to what it was btw and) vulnerable and with me unable to evaluate the item in the 12 days since delivery. Remember it’s 2 weeks from purchase date or you are stuck with ill fitting clothes or items you don’t want or that are unsatisfactory . It takes much consideration now to buy anything at JCP due to this un customer friendly policy ! Wake up JCP make your stores better to shop at. Figuring out rules regarding clearance and any additional off in the stores is another problem. I am sure there is some dreamed up company benefit for this and the return policy but again this does not lead to customer satisfaction or a good shopping experience !!! If JCP is involved in the price gouging. FYI the public will not forgive this the price gouging for any store unless prices return to normal !

I am extremely frustrated with JCPenney’s purchase experience and its customer care. Nearly a year ago, I received damaged items, and getting my refund of $120.82 has been impossible. Because the original orders were paid with gift cards, customer service repeatedly claimed that paper refund checks had been mailed to my address. No checks ever arrived. Customer care kept promising to mail refund checks, making me wait months only for nothing to arrive. When I followed up, one agent claimed checks had been sent, another said they were canceled, and another admitted a check was never even created. Then an agent told me I could reorder by phone using this credit, but later another representative refused and insisted on mailing paper checks again! Now they have completely stopped responding to my requests for an electronic credit or eGift Card. Withholding my money for nearly a year after delivering damaged goods is unacceptable. I never expected a reputable store like JCPenney to arrogantly withhold customers' money after selling damaged goods. Holding onto funds that do not belong to you while ignoring customer outreach is blatant, unacceptable disrespect.

I’ve had the worst possible experience with my wedding ring set. Thankfully, we purchased the lifetime service plan, but my ring has spent more time getting fixed than it has been on my hand and I’ve lost track of how many times I’ve had to send it back within the last 3 years!

After many repairs, I was told a buyout would be a potential option, and I could use the credit to get a different ring since this one has had diamonds, continually falling out. After weeks of multiple phone calls and being bounced around to different customer support and misinformation, I was told my ring was being repaired and being sent back but this time it should hold for at least 2 to 3 years. I will be shocked if it last 2 to 3 months!

If you use them, keep all of your receipts as they wanted me to prove how many times it has been sent back and keep changing what they actually keep for their records. Every time it was brought back, they would say it was either a fluke or try to blame me and asked what I did to cause it. I work from home, read go on walks and take my ring off, anytime I do anything active to prevent damage. Don’t trust them and don’t use them! You will regret it!

Currently I’m 3 weeks in after requesting a buyout and I was told today that I am getting it repaired and I still haven’t gotten my ring back. Terrible customer support and workmanship. A ring that was supposed to be something to pass down through generations isn’t something I have been able to keep on my hand for more than three months without breaking.

This company just screws alot of ppl over with the mastercard credit card. I recommend no one sign up for one as they charge way to much interest and when it comes to a late payment they over tax completely. My account was closed and services were canceled. I've been trying to pay off my remaining debt and every time I get to a almost paying it off it goes back up, for example I drop it down to $400 I miss a payment and somehow goes back up to 600. I dont get why! I am not receiving any service yet they keep charging interest on a closed account. Shouldn't I just be paying off the remaining balance. Why do they keep adding more to my bill. Not sure but I called customer support and all she could say is that it carried over. Doesn't make sense.

Super hard to cancel even if you're order is delayed due to extremely poor customer service. I placed a large order. I was told it would arrive in five days. The day before the delivery day I called to track my package. It had not shipped and would not arrive for fifteen days by AI.I wanted to speak to a live human .When customer service finely answered no one answerd leaving me to listen to office chater for three minutes. I asked for a supervisor when the phone was finely picked up. After speaking with the supervisor I knew this was a bad place to order from.JC penny has always been apart of my life and sad to see them seventy years later. Thanks for wasting my time dearing a time of bad economy.

I bought a dress shirt from JC Penny, wore it one time cleaned it only to find that the sleeves had shrunk by 1/4 in length. Penny's said that it was not in original condition so they would NOT take it back. $50.00 down the drain, I will never shop there again. Disposable clothing is too expensive for me.

I ordered three bras. One was not the color I ordered. First they wanted $8 for me to mail it back despite it being their mistake. When I contacted customer service they said that they’d cover the cost of the return, but it would take four weeks after they received it before I would receive my refund. I won’t be ordering from them again.

Hello, Buyer Beware, I ordered bed sheets set from JC Penney. Their vendor "Sweet Home Dream" sent me bed sheets set that were defective, in that they were too short and too narrow. I started the return process online, however that process was interrupted. Their system said I had returned the sheets when I had not. I have called their customer service people FOUR times and they all said they would send me a shipping label. THEY LIED! I have NEVER received a label to send the sheet set back. We have purchased sheets from JC Penney before and have never had a problem. Their service has gone down hill. My advice, best go somewhere else to buy sheets.

Had the best customer experience while shopping at the Dubuque Iowa location in the mall. 2 associates specially made for the most pleasant experience. Crystal and Michele went out of their way close to store closing hours to ensure our purchase was smooth and that the right product was selected.

I went to JCPENNEY store a few days ago to buy something for my grandkids. I walk around look at the price and the sale ready to purchase my item I went to the register the ladies telling me that the price is wrong.I walked over show her the signed merchandise she called Miss Shirley who said give her the price after she realized I was buying it online she said oh that's a different price after all of that the associate in the children Department I told her I was shipping it to Kentucky she turned the register to me and I check said looked if this is okay I looked and the sizes which was fine and I said yes . I took the receipt and looked at it and it was shipping to Mall of Georgia I said to her this is wrong I told you I was shipping it to Kentucky she said I showed you what it I can't fix it you have to go downstairs. I go back downstairs the two lady was so gracious they helped me fix. Jim please talk to your employee that when there's a signed product in your store and not just one the the entire Rock of merchandise they should honor it I love to shop at JCPenney but these last few days the employee have been more than less than inviting. Shame and Miss Shirley she should have known better.

I have been shopping with JCPenny for almost 6 years now and I have finally had enough to write this review. I they proven to me that they have the worst customer service center for such a big company.

First off, everyone plays broken telephone, telling customers one thing and singing a different tune on a follow-up phone call after they pass you onto a "manager" or the "escalation" department. I was on the phone for over 1 hour trying to see how I can apply an "enjoy an extra 50% off" coupon in the mail. I entered the information and even provided the customer service with this information after it was rejected online. The customer support keep saying it was applied and that there is nothing else they can do. I asked for a manager or someone who can help seeing I'm a loyal customer. Somebody came on the phone, mumbling saying they cannot do anything against policies. I was not even made aware of policies, but I wanted help applying this coupon I received from JCPenny and to make a big purchase. I am truly disappointed with JCPenny and how there customer service team helps customers. Straight ultimatum. Please have a representative reach out to me regarding this order so I can feel whole again.

I love JCPenney but if they want to compete with the competition they need to reactive your earned rewards if you return an item the you used rewards on. We earned the rewards on previous purchases. I bought/ordered an item and used $30.00 of rewards. When I returned my item I lost my earned rewards. Their competitors give you back your rewards.

My experience was ok until I was discriminated and profiled at the front of the store by the manager here at the La Palmera location in Corpus Christi. While in the mattress area we were never confronted by mall security or even any staff for that matter. There were no signs posted stating we can only “sit on the mattresses” and not lie down. So why are we stopped at the front of the store, and why is the manager asking to see “what’s in my waist band.”For context I keep my keys in my waist band and they had fell out earlier. We were stopped for one those two things, the idea that I was shop lifting a JCPenney mattress, and the fact my boyfriend and I were browsing mattresses. Was it homophobic? Was it because my boyfriend is darker than I am? Safe to say we will not come back to this location.

Placed an order online for pick up at a local store. Received notification via email that the order was ready for pick up. Went to curbside check-in as required. Checked in with my parking spot and waited for 15 minutes. Checked the app and it stated that I was checked in, but the associate was not yet on the way. Not having time to wait I attempted to cancel online, but was unable to do so therefore, I called the customer service number to cancel my order. As usual they have outsourced their customer service phone center and I could hardly understand the person I was speaking with. After being placed on hold for more than six minutes, she returned to tell me that she sent an email to the store to request cancellation. I asked her if I would be receiving a cancellation email and she stated that no only the store receives an email that I would have to wait 3 to 4 days before I would receive any type of notice that my order had been canceled. JCPenney should have thrown in the towel years ago.

I ordered 2 iron headboards for our beds. They do not affix to our beds, even with the adaptor plates. They are therefore useless to us as headboards. I needed to return them. Customer service is charging me $120 for the return + $85 pick up fee. Don't bother ordering anything online from this company. Totally stole my money by doing this. Very poor customer service. Very poor return policy. Don't waste your time or money with this company.

I really like Stafford Shirts. They are the best Tshirts as far as I am concerned. let me break this down:

I can order curbside (the store is about 40 miles away). When I attempted to purchase, they don't offer curbside.

Only online purchases have coupon code, which IS NO GOOD IN THE STORE. Only online.

Therefore, I cannot have the shirts delivered to the store for pickup. I have to pay a full ship amount to my apartment. The store is out of stock in this size.

I order XLT, thats what I wear. I got LT, wrong size.

There is no return mechanism, I have to return it to a store, so I have to drive 40 miles to the store to return them.

The good news is, they have XLT In stock. They had them in stock the entire time because I went there for something else. The website says they do not have the, but they had racks of them when I went there.

But they are 20 dollars more per package.

This is a terrible business model. I just wanted to buy new shirts. I did not realize JCPenney was still in business, but maybe they shouldn't be.

EDIT: I want to say that in store, they are fine. The employees are helpful, and unlike others (Sears, Kmart, etc) their declining buisiness is not affectinng the stores I have seen, they are still nice. My remarks are directed more at the corporation, structure, and online business than any stores.

I placed an order for Nike 5” workout shorts and the packaging said 5” as well. I opened it & it was 8” Nike shorts. I returned and reordered THE SAME 5” SHORTS 3 times, spoke with customer service who said they’ll make a note & tell the warehouse manager and THE SAME THING happened- received 8” Nike shorts. Mind you, they don’t do exchanges so I had to create a return then place a new order; at least customer service did this part for me & sent a free shipping label. It was a waste of my time so don’t waste yours placing an online order. If they had these in-store, I would’ve went the 1st exchange. I think in-store is better for this store.

It have been Very disappointed being a customer with jc penny as a jc penny master card user customer services are unprofessional & awful experience specially with dispute
After proceed the full amount later they will returned back so they will fall you to unexpected interest rate with their higher rates

Want to tell you about a special salesperson named Lisa in the returns department at JCPenny’s in Willowbrook NJ. I was looking for a blouse in petite. I had it in a reg. She looked it up and there was one left. I couldn’t find it. While I was shopping Lisa went and found that blouse and then found me!!! Made me day, that she went out of her way to make me happy 😊

JCPenny Solomon Pond Mall location. The manager on duty named Carla is extremely rude. She made the entire experience at the department store horrible. My mother wanted to purchase a pair of sneakers for her grandson’s 4th birthday. A sales associate assisted her and found her a pair the correct size. The sales associate gave them to my mother without a box. At the check out, the manager preceded to berate my mother for not having the sneakers in a box. Even after being told repeatedly that her sales associate was the one who gave them to my mother like that. And my mother doesn’t work here and wouldn’t know whether she needed a box or not. The manager, Carla, continued to berate and disrespect my mother throughout the entire interaction. It was absolutely disgusting behavior and an unacceptable way to speak to anyone.