I placed the order on 7/4/26 and today is 20/4/26, I havent received any order confirmation email yet, so I am so confused whether I have made the order or not. And I contacted the customers service v... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel. I checked the link and it only says "Payment accepted", no shipping... Se mere
Virksomheden har svaret
J'ai commandé une peluche le 31/03 et l'ai reçu le 13/04/2026. La livraison à été rapide. C'est la première fois que j'ai commandé sur cette boutique en ligne et j'en suis très satisfaite de mon e... Se mere
Virksomheden har svaret
Bonjour, Site à éviter absolument ! Ma fille a fait une commande le 10/03 pour un montant de 65 €, son compte a été débité 2 jours après. A ce jour, toujours rien reçu et aucune réponse à mon mail de... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Kontaktoplysninger
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
2,9
Middel
231 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
If you contact to them, they will help you
I made an order for a christmas present and I did never receive it. I contacted to them a few times because they did not gave me a tracking number. I needed my order or the refund asap, so I wrote here and they made the refund because the shipment was missed. I edited this review, because they replied me and also gave me a solution. Thanks for helping me. You made my bad day better.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
We are sorry to read your review.
Your order was shipped, and when you contacted us we immediately reached out to you to ask whether you preferred a replacement shipment or a refund, as the parcel appeared to be delayed.
We did not receive any reply to our message and were still waiting for your confirmation in order to proceed.
Given the content of this review and to avoid further inconvenience for you, we have now cancelled your order and issued a refund.
If you still wish to receive the item, you are welcome to place a new order and we will be happy to assist you.
Thank you.
The product arrived in excellent…
The product arrived in excellent condition, was packaged carefully, and arrived within expected timeframes, even during holiday rush season.
Prices comparable to other online relailers specializing in Japanese imports.
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Thank you very much for your kind review — we’re really happy to hear that your order arrived safely and in excellent condition 😊
Our team puts a lot of care into packaging and shipping, especially during the busy holiday season, so your feedback means a lot to us. We’re also glad to know that you found our prices fair compared to other Japanese import retailers.
Thank you again for your trust and support — we look forward to serving you again in the future!
– The Japanzon Team 🇯🇵
Terrible costumer communication
Terrible costumer communication, it is so difficult to communicate with them and they take forever to respond.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Thank you for your feedback.
We are sorry that you felt our replies took too long. Your messages were sent during the night in Japan time, which made it difficult for our team to reply immediately. As soon as our customer support became available, your request was reviewed and processed.
Please be assured that your case has now been handled.
If you still need assistance, feel free to contact us and we will be happy to help.
Kind regards,
Japanzon Customer Support
Figure was supposed to be here a month…
Figure was supposed to be here a month ago
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
Thank you for your message.
Without an order number or contact details, we are unfortunately unable to identify or check your shipment.
Please contact our customer support directly with your order reference so we can look into the situation and assist you as quickly as possible.
Kind regards,
Japanzon Support
Figure come in with great quality
There was a delay for my preorder but it came in with great quality eventually
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
Thank you for your message and for your preorder.
We sincerely apologize for the waiting time.
Thank you for your patience and understanding.
Best regards,
Japanzon Support
Mon colis n’est jamais arrivé
Mon colis n’est jamais arrivé
Ja commandée une figurine qui était difficilement trouvable ailleurs
Donc j’ai décidée de commander sur ce site
J’ai passé commande le 15 août 2025 et c’était marqué que je le recevrai début septembre
Or on est en décembre et aucune nouvelle
Quand j’ai effectué l’achat déjà mauvaise surprise,
Aucune info si ce n’est le produit en lui-même
Une semaine plus tard j’apprends qu’il est expedié
Mais aucune info (que ce soit le numéro de suivi ou même quel est le transporteur)
J’ai tenté une relance sur leurs compte Twitter le 18 septembre
Et ils m’ont jamais répondu!
Une honte!!!
Je ne recommande pas ce site qui ne livre pas ces clients
Pire qui ne donnent aucune informations sur le colis en questions
A fuir
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Bonjour,
Merci pour votre message.
Nous sommes désolés pour cette situation et allons regarder ce qu’il se passe concernant votre commande.
Donc merci de nous contacter via le SAV
Pour information, le SAV se fait uniquement via notre support dédié et non via les réseaux sociaux, ce qui explique pourquoi il n’y a pas eu de réponse sur Twitter.
Nous allons faire le nécessaire au plus vite.
Items I ordered never arrived
Items I ordered never arrived, I never even received confirmation or tracking info. I was charged full price for the items and shipping and I did not even receive an order number.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Anthony,
Thank you for your message.
Please contact us directly through our customer service so we can check what happened and locate your order.
We are here to help.
Best regards,
Japanzon Support
Du jamais vu
Je me suis inscrite sur le site, a la newsletter et j'ai effectué mon premier achat a la mi octobre. Depuis j'en suis la :
j'ai bien recu le mail m'indiquant que j'etais inscrite a la newsletter et c'est tout (donc mon email est ok).
Aucune validation de commande ou autre numero
Paiement par paypal ok
Impossible de me connecter sur leur site
Impossible de recevoir un mail pour re initialiser mon mot de passe ( au cas ou j'aurai pas le bon)
Demande d'aide sur le site : aucune reponse
Demande d'aide a l'adresse de l'expediteur Tristan de la newsletter : aucune reponse
Demande d'aide via X twitter : aucune reponse.
Je n'ai aucune info sur ma commande, pas de numerode commande et aucun moyen de me connecter. Je n'ai que le n° de la transaction Paypal.
Du JAMAIS VU en presque 30 d'achat sur le web.
Edit du 15/12/2025 : Après votre réponse j'ai envoyé tous les renseignements demandés à votre "SAV" sans AUCUNE REPONSE depuis 15 jours. Je vais être contrainte de faire un litige Paypal.
Fuyez ce site.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Bonjour,
Merci beaucoup pour votre message et vraiment désolés pour cette situation.
Afin que nous puissions vérifier immédiatement ce qu’il s’est passé, pourriez-vous nous contacter directement via notre formulaire SAV ou par e-mail à contact@japanzon.com
?
Sans votre adresse mail exacte ou le numéro de transaction PayPal, il nous est difficile d’identifier la commande, mais nous allons régler cela au plus vite dès que nous aurons vos informations.
Nous sommes très peu présents sur les réseaux sociaux, donc le service client se fait uniquement via le SAV officiel.
Dès réception de vos informations, nous vérifions et nous revenons vers vous rapidement.
Merci de votre patience et encore désolés pour le désagrément.
Edit : il me semble que votre demande à était traité pourriez vous fournir vos informations car sans cela on ne peut retrouver celle ci
Cordialement
Choix large
Choix large, emballage impeccable, livraison rapide.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Arthur,
Thank you very much for your review!
We’re really glad to hear that you enjoyed our wide selection, careful packaging, and fast delivery.
Your support means a lot to us.
See you again soon on Japanzon!
Kind regards,
Japanzon Customer Support
Site fiable et sûr
Site fiable et sûr. Je commanderai de nouveau sans hésiter.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Jérémy,
Thank you so much for your kind words!
We’re happy to hear you found our site reliable and safe — that means a lot to us.
We look forward to serving you again anytime.
Thank you for your trust!
Kind regards,
Japanzon Customer Support
No shipping after 2 months
It has been over 2 months, and I am still unable to view any updates on the tracking link since September 20th.
This was supposed to be a Christmas present but I'm afraid that is going to be late.
I've contacted with the support team several times and they only tell me to wait until further updates.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Thank you for your message, and we are truly sorry for the long delay you are experiencing with this shipment.
We fully understand your frustration — especially since it was a Christmas gift — and we sincerely apologize for the inconvenience caused.
Please rest assured that we are already in contact with the carrier regarding the lack of updates since September 20th. International shipments can unfortunately experience rare but extended delays depending on the postal route, and we are monitoring this case closely.
If the parcel does not move or gets officially declared lost, you will of course be fully protected. We will arrange a replacement or a refund — whichever is possible and works best for you.
Thank you again for your patience. We will notify you as soon as we receive any new update from the carrier.
Kind regards,
Japanzon Customer Support
Très bonne expérience
Très bonne expérience. Réponse rapide de Japanzon concernant la douane. Réception de mon colis dans un délai raisonnable
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Chloé,
Thank you very much for your review!
We’re happy to hear that everything went smoothly and that our support team was able to assist you quickly regarding customs.
We’re glad your package arrived within a reasonable timeframe.
Thank you again for your trust and support!
Kind regards,
Japanzon Customer Support
Équipe compétente et envoi rapide
Équipe compétente et envoi rapide, je recommande à 100%
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Clochette,
Thank you so much for your wonderful review!
We’re really happy to hear that you appreciated our team and the fast shipping.
Your recommendation means a lot to us — thank you for your trust!
Kind regards,
Japanzon Customer Support
bonne expérience
malgré un souci de douane, le SAV a su le résoudre avec succès. tout est en ordre c'est parfait.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Julien,
Thank you very much for your review!
We’re glad to hear that everything was resolved successfully despite the customs issue.
Our support team is always here to help, and we’re happy everything is now in order.
Thank you again for your trust!
Kind regards,
Japanzon Customer Support
I did not receive my order sent over 10…
I did not receive my order sent over 10 emails to support order was placed all most 3 months ago just a couple disappointing in the process the only response I got back is when I left a review tell me to contact support of my money back or to complete the order but still nothing I am unable to contact anyone so at this point I’m just trying to get my order👎🏾
22. november 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello Shane Moyes ,
Thank you for your message.
We understand your frustration, but please note that the situation was caused by the Canada Post strike, which lasted almost 3 months.
During this period, it was impossible to ship any orders to Canada.
We informed you of this in every email we sent.
The good news is that shipping to Canada finally resumed this week, and your order has now been dispatched.
Here is your tracking number: RN100764641JP
We truly apologize for the delay and thank you for your patience.
Best regards,
JAPANZON
Fuyez !
Plus d'un mois après ma commande, toujours aucune nouvelle (option livraison rapide 10/15jrs). J'ai essayé de les contacter via le chat du site, et le formulaire de contact, je n'ai eu aucune réponse.
Passez votre chemin, ou prenez le risque de perdre votre argent, comme c'est le cas pour moi !
Edit suite à la réponse :
J'aurais aimé fournir l'information du numéro de commande sauf que le seul mail que j'ai recu c'est "merci pour votre commande" sans numéro, juste ce lien vers trustpilot, donc ce n'est pas une information en ma possession.
C'est d'ailleurs des élements que je vous ai transmis sur le chat du site, et via le formulaire de contact..
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Bonjour,
Merci pour votre message.
Pour pouvoir vérifier votre situation et vous apporter une solution rapidement, il est important d’avoir une référence de commande.
Sur Trustpilot, il est d’ailleurs recommandé d’indiquer un numéro de commande afin que le commerçant puisse identifier le dossier.
Sans cette information, il nous est malheureusement impossible de retrouver votre commande ou de comprendre ce qu’il s’est passé.
Nous vous invitons donc à nous transmettre votre numéro de commande afin que nous puissions vérifier l’état de votre envoi et vous aider au plus vite.
Cordialement,
L’équipe JAPANZON
I haven't received my order,
I haven't received my order,
I order a Shfiguarts figure almost a 2 months ago and no news about it now. They did confirm my orders even apologizes for it might be deliver late, didn't give me order numb. but gave me a tracking number which is useless cuz I couldn't find it on Japan post international list.
So I emailed them for a refund 2 weeks ago but they didn't reply back, with this bad experience I wouldn't recommend Japanzon to anyone who's looking for expensive figures at all.😤
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Hello,
Thank you for your message.
We are very sorry for the inconvenience caused.
We had been waiting for a reply from you regarding your order status, but since we did not receive any answer and noticed this review, we have immediately processed a full refund to avoid any further concern on your side.
The tracking number provided was correct, but depending on the carrier or country, it may take time before it appears in the Japan Post international system.
Once again, we sincerely apologize for the delay and the misunderstanding.
Our goal is always to support our customers as quickly as possible.
Kind regards,
Japanzon
Great experience with Japanzon
Great experience with Japanzon. Authentic products, well protected, and truly human customer support — it doesn’t feel like you’re dealing with a machine.
There was a small delay because they were handling a lot of orders at that time, but they informed me right away and followed up until delivery.
Very professional and passionate. I will definitely order again!
26. oktober 2025
Besvarelse fra Japanzon
Thank you very much for your wonderful review!
We’re really happy to read that you were satisfied with your order and our customer support.
We always do our best to pack everything carefully and to stay transparent when there is a delay — so it means a lot to see it appreciated.
Your support helps us continue and grow.
We look forward to seeing you again soon! 🌸
– The Japanzon Team
Horrifically late
I ordered a plush on the 19th of July, and got an update on the 20th of July to confirm that the Pre-Order is being processed. I asked for a refund and was told they don't do refunds and that the order should be delivered in September. I patiently waited and asked for an update in late September, to which they said it would be prepared and shipped soon.
It is now November, and I've received no transparency on the order at all except for misleading estimates. From looking at other people's reviews too, Japanzon has a serious issue with delayed deliveries. This is unacceptable. I'd appreciate some form of proper update detailing why my order has taken this long and still isn't being prepared, especially considering "The delivery of this pre-order to our warehouse is scheduled for early September".
I'd like to either get a refund, or to have some proper reassurance on when it's arriving.
I strongly do not recommend this service.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Dear customer, We are sincerely sorry for this situation.
After you requested a cancellation, we sent you a message to confirm your choice, but we did not receive any reply, so we were waiting for your confirmation. After seeing your review, we immediately processed a full refund for your order.
We understand your frustration and we will work to improve our communication to avoid this kind of misunderstanding in the future.
Japanzon Customer Support
Ho comprato un AF
Ho comprato un AF. Arrivato. Non ho pagato le tasse doganali. Ottimo imballo, ben protetto. Tutto benissimo. Grazie ;)
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Japanzon
Grazie mille per la tua recensione a 5 stelle! 🌟
Siamo davvero felici che l’articolo sia arrivato bene, senza tasse doganali e con l’imballaggio protetto come previsto.
Non è così comune che le persone trovino il tempo di lasciare una recensione positiva, quindi il tuo messaggio significa molto per noi.
Grazie davvero per il supporto! 🙏
A presto su Japanzon!
— Customer Support Japanzon
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.